Skip to main content
The new name for DisabledGo

Aquilla Health and Fitness

Aquilla Health and Fitness, 11 Thurloe Place, Knightsbridge, London, SW7 2RS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Spa/Leisure Facilities Summary

  • Comments View
    • The Aquilla is for use by guests at The Rembrandt, and by club members.
    • There is no internal route between the hotel and the Aquilla.

Opening Times

  • Monday 06:30 - 21:00.
  • Tuesday 06:30 - 21:00.
  • Wednesday 06:30 - 21:00.
  • Thursday 06:30 - 21:00.
  • Friday 06:30 - 21:00.
  • Saturday 08:00 - 20:00.
  • Sunday 08:00 - 20:00.

Off Site Parking

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is not signposted/clearly marked.
    • The drop-off point is located at the front of the hotel.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'AQUILLA'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the opening is 69cm.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Reception

  • Reception View
    • The reception point is located ahead from the main entrance.
    • The reception point is approximately 3m (3yd 10in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 107cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • Music is played everywhere.
    • The type of flooring in the reception area is stone.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats on the floor that might be perceived as holes.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are bench seats available.
    • There is not sufficient space for a wheelchair user to use the seating area.

Inside Access

  • Access and Circulation View
    • There is not step-free access throughout the venue.
    • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • The type of flooring throughout is tiles.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are no seats/chairs at regular intervals.
    • Access to other floors/levels is via stairs.
    • The lighting levels are moderate to good.
    • There is non-slip matting on the floors in ground floor corridors.
  • Signage View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music/sound.
    • There is not a hearing assistance system.
  • Comments View
    • All the fitness facilities are in the basement, with access by steps only.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left of the reception desk.
    • The stairs are approximately 3m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are B, 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the right going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.

Changing Area (Male)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located on the basement floor, at the end of the main corridor.
    • The changing area is approximately 40m from the main entrance.
    • The changing area is approximately 35m from reception.
    • The changing area is approximately 5m from the gym and swimming pool.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; standard showers and standard toilets.
    • This is a male changing area.
    • Similar female changing area(s) are available.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 65cm.
    • The type of flooring in the changing area is tiles.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are good.
  • Shower Facilities View
    • Shower facilities are available.
    • There is step-free access to the shower facilities.
    • The shower head height(s) is/are fixed.
    • The shower control type(s) is/are twist/turn.
    • There is no seat for the shower(s).
    • There is a/are wall-mounted grab rail(s) available for the shower(s).
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step-free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • The lighting levels in the toilet(s) are good.
  • Baby Changing Facilities View
    • Baby changing facilities are not available.

Changing Area (Children)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located to the right of the swimming pool.
    • The changing area is approximately 60m from the main entrance.
    • The changing area is approximately 5m from the swimming pool.
    • There is stepped access to the changing area.
    • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers and baby change facilities.
    • This is a shared changing area.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 80cm.
    • The type of flooring in the changing area is tiles.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are moderate to good.
    • The door details given above are for the gate at the top of the steps.
  • Shower Facilities View
    • Shower facilities are available.
    • There is stepped access to the shower facilities.
    • There is a single medium step into each shower cubicle.
    • The shower head height(s) is/are adjustable.
    • The shower control type(s) is/are twist/turn.
    • There is no seat for the shower(s).
    • There is a/are wall-mounted grab rail(s) available for the shower(s).
  • Toilet Facilities View
    • Toilet facilities are not available.
  • Baby Changing Facilities View
    • Baby changing facilities are available.
    • Baby changing facilities are located in the changing area.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 98cm.

Step(s) (Children's Changing Area)

  • There is a/are step(s) located to the right of the swimming pool.
  • The step(s) is/are used to access the children's changing area.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 20cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.
  • These steps are in addition to the steps required to access the swimming pool area.

Fitness Studio

  • The fitness studio is on the basement floor.
  • The fitness studio is approximately 15m from the main entrance.
  • There is stepped access to the fitness studio.
  • The fitness studio door is easy to open, and has an opening width of 68cm.
  • The flooring in the fitness studio is wood.
  • The light levels in the fitness studio are good.

Sauna (Male Sauna)

  • There is not step free access to the sauna.
  • The door opens towards you (pull).
  • The width of the door opening is 67cm.
  • The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The sauna has bench seating.
  • There is a similar female sauna in the female changing area.

Fitness Suite

  • The fitness suite is located on the basement floor, either side of the swimming pool.
  • The fitness suite is staffed when open.
  • There is not step free access to the fitness suite.
  • Staff do not receive training in assisting disabled people.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; cable resistance machines and free weights.
  • The type of flooring in the fitness suite is vinyl and wood.
  • There is not a hearing assistance system.
  • Fitness Suite Information View
    • The fitness suite is divided into two parts, either side of the walkway to the swimming pool. The weight training area (photographs 1 and 2) is to the right of the walkway. The fitness equipment area (photographs 3 to 7) is to the left of the walkway. There is stepped access to both parts.

Step(s) (To Fitness Suite)

  • There is a/are step(s) located off the basement corridor.
  • The step(s) is/are used to access the fitness suite training area.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 20cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Photographs 1 to 3 shows the steps to the weight training area. Photographs 4 and 5 show the steps to the fitness equipment area.

Swimming Pool

  • There was not a lifeguard for the swimming pool at the time of the survey.
  • There is not a ramped entrance into the water.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • There is not a hoist for wheelchair users to access the water.
  • There is not a ladder type entrance into the water.
  • There is a reach pole available.
  • There is a wet side chair available.
  • Seating around the pool includes; chairs without armrests.
  • There is not an emergency alarm at poolside.
  • There is a hot tub in the swimming pool area.
  • There are not steps for access to the hot tub.
  • There is not a hoist for wheelchair users to access the hot tub.

Step(s) (To Swimming Pool)

  • There is a/are step(s) located off the basement corridor.
  • The step(s) is/are used to access the swimming pool, hot tub, and children's changing area.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 20cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.