You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 103 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 2 accessible room(s) with accessible ensuite facilities.
  • There is/are 0 accessible room(s) with a ceiling track hoist.
  • There is/are 2 accessible room(s) with a wet room/wheel in shower.
  • There is/are 0 accessible room(s) with a shower.
  • There is/are 0 accessible room(s) with a bath.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • There is not an/are not adjoining room(s) available for the standard room(s).
• Additional Accessibility Aids View
  • There is not a deaf alert system at the hotel.
  • Panic alarms are not available on request.
  • Vibrating pillows with flashing beacons are available on request.
  • Bed raisers are not available on request.
  • Bath steps are not available on request.
  • Bath seats are not available on request.
  • Raised toilet seats are not available on request.
  • Portable hoists are not available on request.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the 1st floor, ground floor, and lower ground floor.
  • For the Abbey Conference Facilities AccessAble access guide please click here (new tab).
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

• The hotel does have its own parking facilities.
• The car park is located at the rear of the hotel with Blue Badge bays at the front and side of the hotel.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 4 designated Blue Badge parking bay(s) within the car park.
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• Parking is free for visitors of the venue.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is not clearly visible from the car park.
• The route from the car park to the entrance is clearly signposted.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 24m from the accessible entrance.

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• Comments View
  • There is level access from the 2 Blue Badge bays at the front of the hotel and sloped access from all other bays.
  • There are bollards on the route to the accessible entrance. these are 100cm apart.

You are on Drop-Off Point / Pick Up Point (Main Entrance). Skip to the next section.

Drop-Off Point / Pick Up Point (Main Entrance)

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the main hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.
  • There is a downwards slope from the drop-off point to the accessible entrance.
• Comments View
  • There are double yellow lines at the side of the road but vehicles do tend to wait there for short periods of time to either drop off or pick up.

You are on Approach (Accessible Entrance). Skip to the next section.

Approach (Accessible Entrance)

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 100cm.
  • The bollards do not contrast visually with the tarmac.
  • There is step-free access on the approach.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel to the right of the main entrance.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 128cm (4ft 2in).
  • There is an intercom.
  • The height of the intercom is 115cm (3ft 9in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • The intercom and bell are only required at night.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The height of the bollard(s) is 61cm.
  • The bollards do not contrast visually with the tarmac.
  • The bollards are in the form of cube shaped planters.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'ABBEY HOTEL'.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 114cm (3ft 9in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 133cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the opening is 141cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located immediately in front of the entrance.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The depth of the steps varies between 27cm and 34cm.
• Comments View
  • There is a door release button on the inside for night time use. The height of this is 106cm.

You are on Eating and Drinking (Priory View Restaurant). Skip to the next section.

Eating and Drinking (Priory View Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor near the accessible entrance.
  • There is step-free access to the restaurant.
  • For access there is a single manual door which is permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a buffet counter.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is Breakfasts in the morning and a la carte in the evening.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Self-Service Counter(s) View
  • The height of the counter is 88cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
• Payment Counter View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 70cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.
• Comments View
  • Customers can pay at their table or the payment desk.

You are on Ramp(s) or Slope(s) (Ground Floor corridor to Accessible Rooms). Skip to the next section.

Ramp(s) or Slope(s) (Ground Floor corridor to Accessible Rooms)

• There is a ramp/slope located on the ground floor.
• The ramp/slope is used to access the corridor containing the accessible bedrooms.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 84cm (2ft 9in).
• The lighting levels at the ramp/slope are low to moderate.

You are on Accessible Room(s) (Room 107 - Wheel in shower). Skip to the next section.

Accessible Room(s) (Room 107 - Wheel in shower)

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• Accessible Room Information View
  • The details in this section relate to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the ground floor.
  • There is step-free access to this type of accessible room.
  • Accessible rooms of this type have specifications that may vary.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the ground floor.
  • The accessible room surveyed at the time of the visit was 107.
  • There is ramped/sloped access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is high.
  • The door is key card activated.
  • The fob/card reader height is 109cm.
  • The width of the door is 87cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is high.
  • The bed type is zip and link.
  • The bed height is not adjustable.
  • The height of the bed is 65cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • Staff can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 62cm x 107cm.
  • The room surveyed had a desk chair with armrests and a desk chair without armrests.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are not accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is high.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is high.
  • The ensuite door opens inwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 87cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is medium.
  • The dimensions of the ensuite are 220cm x 281cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has not got a non-slip floor.
  • The colour contrast between the ensuite walls and floor is low.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The lighting levels in the ensuite are low to moderate.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm.
  • The toilet seat colour contrast is low.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 95cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is medium.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is medium.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 50cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 52cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is medium.
  • There is a single horizontal grab rail to the left of the shower seat. There is also a handheld shower head. This is fixed to the wall at a height of 114cm.

You are on Accessible Toilet(s) (Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor opposite the stairs and next to the lift.
  • This accessible toilet is approximately 9m (9yd 2ft) from the accessible entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 72cm (2ft 4in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 155cm x 293cm (5ft 1in x 9ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 105cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 87cm (2ft 10in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 40cm (1ft 4in).
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 97cm.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead just after entering the hotel through either the accessible entrance or main entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 11m (12yd 1in) from the accessible entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1, 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 75cm (2ft 6in).
• The dimensions of the lift are 143cm x 89cm (4ft 8in x 2ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low to moderate.

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• Comments View
  • The lift is 12 metres of the stepped main entrance on the ground floor.

You are on Other Floors (Reception). Skip to the next section.

Other Floors (Reception)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right of the reception desk.
  • The stairs are approximately 10m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are varied.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located on the left as you enter The Abbey.
  • The reception point is approximately 10m (10yd 2ft) from the lift leading to the accessible entrance.
  • Clear signage for the reception area/desk is not visible from the lift.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/05/2023.
  • The hearing loop was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Music is played in some areas.
  • The type of flooring in the reception area is carpet.
• Reception Seating Area View
  • There is a seating area close to the reception point.
  • Access to the seating area is unobstructed.
  • There are armchairs, coffee tables and sofas available.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • The reception is 8 metres from the stepped main entrance and is clearly visible.

You are on Lobby. Skip to the next section.

Lobby

• The type of flooring in the lobby is carpet.
• Seating in the lobby includes; armchairs and sofas.
• The lighting levels are moderate to good.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does not play background music in public areas.

You are on Eating and Drinking (Priory View Lounge). Skip to the next section.

Eating and Drinking (Priory View Lounge)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located on the first floor opposite reception.
  • There is step-free access to the lounge.
  • For access there are double manual doors which are permanently held open.
  • There is an additional door into the lounge to the left of the main staircase. This single door is permanently held open and is over 75cm wide.
• Service and Menus View
  • Tables can be booked in advance.
  • There is a bar where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
  • Lighting levels can be adjusted by a member of staff upon request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 70cm.
  • The surface height of the lowest table is 58cm.
  • The surface height of the highest table is 66cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, armchairs, sofas and high stools.
  • The type of flooring in this area is carpet.
  • The lighting levels are varied.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Ramp(s) or Slope(s) (Inside Priory View Lounge). Skip to the next section.

Ramp(s) or Slope(s) (Inside Priory View Lounge)

• There is a ramp/slope located opposite the bar.
• The ramp/slope is used to access further areas of the lounge.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 134cm (4ft 5in).
• The lighting levels at the ramp/slope are moderate to good.

You are on Standard Toilet(s) (First Floor - Next to Shaw Suite). Skip to the next section.

Standard Toilet(s) (First Floor - Next to Shaw Suite)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the 1st floor to the right of the Shaw Suite entrance.
  • There is ramped/sloped or stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 34m from the lift entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female toilet is located on the 1st floor on the corridor on the way to the Shaw Suite.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the lift entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

• There are not doors in corridors/walkways which have to be opened manually.
• There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
• The type of flooring in corridors/walkways is carpet.
• There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are varied.
• Wayfinding signage is provided in corridors.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• The hotel does not play background music in room corridors.
• There is/are 8 clearly marked step(s), with no handrails, for access to rooms 333-338 on floor 2.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• Photographs 1-2 show the stairs required to access rooms 333-338.
• There is/are 10+ unmarked step(s), with no handrails, for access to rooms 301-325 on floor 2.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• Photographs 3-6 show the corridor and some of the stairs to access rooms 301-325.
• There is/are 8 clearly marked step(s), with a handrail on the right going up, for access to rooms 434 - 437 on floor 3.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• Photograph 7 shows the stairs used to access rooms 434-437.

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• Comments View
  • There is also stepped access to rooms 206-225 (photographs 8-10) and rooms 235-237 (photograph 11) on floor 1
  • There is level access via the hotel lift to rooms 326-332, 401, 405-409, 411-412, and 426-433.

You are on Standard Room(s) (Room 311). Skip to the next section.

Standard Room(s) (Room 311)

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• Bedroom Features View
  • The room surveyed is located on the 2nd floor.
  • The room surveyed at the time of the visit was Room 311.
  • There is step-free access to the room surveyed.
  • There is written and numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is high.
  • The width of the door is 70cm.
  • The colour contrast between the internal room door and wall is high.
  • The colour contrast between the room walls and floor is high.
  • The bed type is zip and link.
  • The height of the bed is 66cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is low.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 64cm.
  • The colour contrast between the internal ensuite door and wall is medium.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is high.
  • The colour contrast between the walls and floor in the ensuite is low.
  • The lighting levels in the ensuite are moderate to good.
• Comments View
  • There is a 9cm step to access the ensuite bathroom.

You are on Other Floors (by Room 331 to Floor 3). Skip to the next section.

Other Floors (by Room 331 to Floor 3)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the second floor opposite room 331.
  • The stairs are approximately 24m from the lift entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on the third floor.
  • The floors which are accessible by stairs are 2,3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • There are similar staircases available around the hotel that join accommodation corridors across varying floors.

You are on Ramp(s) / Slope(s) and Step(s) (Access to Shaw Suite). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access to Shaw Suite)

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• Ramp / Slope View
  • There is a ramp/slope located on floor 1.
  • The ramp/slope is used to access the Shaw Suite.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 80cm (2ft 7in).
  • The lighting levels at the ramp/slope are low to moderate.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located next to the ramp on floor 1.
  • The step(s) is/are used to access the Shaw Suite.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

You are on Herb Garden. Skip to the next section.

Herb Garden

• The Herb Garden is located at the rear of the hotel next to the car park.
• The entrance into the Herb Garden is 153cm wide.
• Access into and around the garden is level.
• The surface is compacted gravel.
• There are 4 benches in the garden.

You are on Rose Garden. Skip to the next section.

Rose Garden

• The Rose Garden is opposite the main hotel entrance.
• The entrance gate into the garden is permanently held open and is 103 cm wide.
• There are 5 well marked steps with a handrail on the right and a steep ramp with no handrail to access the garden.
• The surfaces are compacted gravel and concrete.
• There are 4 benches available in the garden.