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The Abbey Conference Facilities

Abbey Road, Great Malvern, Worcestershire, WR14 3ET

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Access Guide

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Hotel Parking

  • The hotel does have its own parking facilities.
  • The car park is located at the rear of the hotel with Blue Badge bays at the front and side of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There are no parking charges for the car park.
  • Parking is free for visitors of the venue.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 24m from the accessible entrance.
  • Comments View
    • There is level access from the 2 Blue Badge bays at the front of the hotel and sloped access from all other bays.
    • There are bollards on the route to the accessible entrance. these are 100cm apart.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The height of the bollard(s) is 61cm.
    • The bollards do not contrast visually with the tarmac.
    • The bollards are in the form of cube shaped planters.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'ABBEY HOTEL'.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 114cm (3ft 9in).
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 133cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the opening is 141cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located immediately in front of the entrance.
    • There is/are 8 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The depth of the steps varies between 27cm and 34cm.
  • Comments View
    • There is a door release button on the inside for night time use. The height of this is 106cm.

Approach (Accessible Entrance)

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 100cm.
    • The bollards do not contrast visually with the tarmac.
    • There is step-free access on the approach.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel to the right of the main entrance.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 128cm (4ft 2in).
    • There is an intercom.
    • The height of the intercom is 115cm (3ft 9in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 92cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • The intercom and bell are only required at night.

Drop-Off Point / Pick Up Point (Elgar Suite Entrance)

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is not signposted/clearly marked.
    • The drop-off point is located at the entrance to the Elgar Suite.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.
    • There is a very steep slope from the drop-off point to the Elgar Suite entrance.

Outside Access (Elgar Suite Entrance)

  • Entrance View
    • This information is for the entrance located on the lower ground floor.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'ELGAR SUITE ENTRANCE'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 96cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Approach (Elgar Suite Accessible Entrance)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • There is step-free access on the approach.
  • Comments View
    • The accessible entrance is accessed from a pavement which is next to the access road that leads to the car park.
    • The nearest Blue Badge space is 47 metres away and necessitates going along the access road to reach it.

Outside Access (Elgar Suite Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the hotel opposite the car park.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the opening is 104cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the right of the entrance door.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The width of the ramp/slope is 128cm (4ft 2in).
  • Comments View
    • This provides accessible access to the lower part of the Elgar Suite.
    • The normal function for this door is a fire escape but it is also used as an accessible entrance.

Internal Route from The Abbey to the Elgar Suite

  • Enter the hotel and turn right.
  • Go through the lounge and follow the corridor and the signage.
  • On reaching the first staircase go down two floors while continuing to follow the signs.
  • Go through the door at the bottom of the stairs and follow the corridor.
  • Turn left at the end of the corridor and the Elgar Suite will be straight ahead.
  • There is no level access or lift access internally to the Elgar Suite, it is only accessible via steps.

Counter (Elgar Suite Cloakroom)

  • Counter View
    • The counter is located in the Elgar Suite lobby.
    • The counter is approximately 5m (5yd 1ft) from the Elgar Suite external entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 90cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.

Lobby (Elgar Suite)

  • The type of flooring in the lobby is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Wayfinding signage is not provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
  • Dementia friendly signage is not provided.
  • This lobby does not play background music in public areas.

Event Room(s) / Space(s) (Elgar Suite)

  • The room surveyed was Elgar Suite.
  • Elgar Suite is located on the lower ground floor at the rear of the hotel.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in block capital lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are potential trip hazards within the room.
  • There is a ridge around the outer part of the room which could potentially be a trip hazard.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.

Step(s) (Inside the Elgar Suite)

  • There is a/are step(s) located between the upper and lower parts of the Elgar Suite.
  • The step(s) is/are used to access the lower part of the Elgar Suite.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are adjustable.

Standard Toilet(s) (Near Elgar Suite)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located along the corridor from the Elgar Suite on the lower ground floor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the Elgar Suite entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located along the corridor from the Elgar Suite.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 28m from the Elgar Suite entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

Ramp(s) / Slope(s) and Step(s) (Access to Shaw Suite)

  • Ramp / Slope View
    • There is a ramp/slope located on floor 1.
    • The ramp/slope is used to access the Shaw Suite.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.
    • The width of the ramp/slope is 80cm (2ft 7in).
    • The lighting levels at the ramp/slope are low to moderate.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located next to the ramp on floor 1.
    • The step(s) is/are used to access the Shaw Suite.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low to moderate.

Event Room(s) / Space(s) (Shaw Suite)

  • The room surveyed was Shaw Suite.
  • Shaw Suite is located along the corridor after passing reception.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, but it is not clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is medium.
  • The lighting levels are adjustable.

Standard Toilet(s) (First Floor - Next to Shaw Suite)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located on the 1st floor to the right of the Shaw Suite entrance.
    • There is ramped/sloped or stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 34m from the lift entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The female toilet is located on the 1st floor on the corridor on the way to the Shaw Suite.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the lift entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Event Room(s) / Space(s) (Montgomery Suite)

  • The room surveyed was Montgomery Suite.
  • Montgomery Suite is located on the first floor near reception.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.

Event Room(s) / Space(s) (Worcester Suite)

  • The room surveyed was Worcester Suite.
  • Worcester Suite is located on the 1st floor near reception.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are potential trip hazards within the room.
  • A floor recess has been temporarily covered which may pose a trip hazard.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

Event Room(s) / Space(s) (Hereford Suite)

  • The room surveyed was Hereford Suite.
  • Hereford Suite is located on the ground floor to the left of the accessible entrance.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 98cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are moderate to good.
  • A wheelchair turning space is only available near the entrance to the room.

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