You are on Hotel Parking. Skip to the next section.

Hotel Parking

• The hotel does have its own parking facilities.
• The car park is located at the rear of the hotel with Blue Badge bays at the front and side of the hotel.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park does not have a barrier control system.
• The car park surface is tarmac.
• There is a/are Blue Badge parking bay(s) available.
• The Blue Badge bay(s) is/are clearly marked.
• There is/are 4 designated Blue Badge parking bay(s) within the car park.
• There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• Clearly marked/signposted parent and child parking bays are not available.
• All parking spaces are provided on a first come first served basis.
• There are no parking charges for the car park.
• Parking is free for visitors of the venue.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The entrance is not clearly visible from the car park.
• The route from the car park to the entrance is clearly signposted.
• The surface on the approach to the entrance is tarmac.
• There is not a road to cross between the car park and the entrance.
• There is no tactile paving on dropped kerbs between the car park and the entrance.
• The nearest designated Blue Badge parking bay is approximately 24m from the accessible entrance.

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• Comments View
  • There is level access from the 2 Blue Badge bays at the front of the hotel and sloped access from all other bays.
  • There are bollards on the route to the accessible entrance. these are 100cm apart.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The height of the bollard(s) is 61cm.
  • The bollards do not contrast visually with the tarmac.
  • The bollards are in the form of cube shaped planters.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'ABBEY HOTEL'.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 114cm (3ft 9in).
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 133cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the opening is 141cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located immediately in front of the entrance.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The depth of the steps varies between 27cm and 34cm.
• Comments View
  • There is a door release button on the inside for night time use. The height of this is 106cm.

You are on Approach (Accessible Entrance). Skip to the next section.

Approach (Accessible Entrance)

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 100cm.
  • The bollards do not contrast visually with the tarmac.
  • There is step-free access on the approach.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel to the right of the main entrance.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 128cm (4ft 2in).
  • There is an intercom.
  • The height of the intercom is 115cm (3ft 9in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • The intercom and bell are only required at night.

You are on Drop-Off Point / Pick Up Point (Elgar Suite Entrance). Skip to the next section.

Drop-Off Point / Pick Up Point (Elgar Suite Entrance)

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located at the entrance to the Elgar Suite.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.
  • There is a very steep slope from the drop-off point to the Elgar Suite entrance.

You are on Outside Access (Elgar Suite Entrance). Skip to the next section.

Outside Access (Elgar Suite Entrance)

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• Entrance View
  • This information is for the entrance located on the lower ground floor.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'ELGAR SUITE ENTRANCE'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 96cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Approach (Elgar Suite Accessible Entrance). Skip to the next section.

Approach (Elgar Suite Accessible Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There is step-free access on the approach.
• Comments View
  • The accessible entrance is accessed from a pavement which is next to the access road that leads to the car park.
  • The nearest Blue Badge space is 47 metres away and necessitates going along the access road to reach it.

You are on Outside Access (Elgar Suite Accessible Entrance). Skip to the next section.

Outside Access (Elgar Suite Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the hotel opposite the car park.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the opening is 104cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the right of the entrance door.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The width of the ramp/slope is 128cm (4ft 2in).
• Comments View
  • This provides accessible access to the lower part of the Elgar Suite.
  • The normal function for this door is a fire escape but it is also used as an accessible entrance.

You are on Internal Route from The Abbey to the Elgar Suite. Skip to the next section.

Internal Route from The Abbey to the Elgar Suite

• Enter the hotel and turn right.
• Go through the lounge and follow the corridor and the signage.
• On reaching the first staircase go down two floors while continuing to follow the signs.
• Go through the door at the bottom of the stairs and follow the corridor.
• Turn left at the end of the corridor and the Elgar Suite will be straight ahead.
• There is no level access or lift access internally to the Elgar Suite, it is only accessible via steps.

You are on Counter (Elgar Suite Cloakroom). Skip to the next section.

Counter (Elgar Suite Cloakroom)

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• Counter View
  • The counter is located in the Elgar Suite lobby.
  • The counter is approximately 5m (5yd 1ft) from the Elgar Suite external entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is carpet.

You are on Lobby (Elgar Suite). Skip to the next section.

Lobby (Elgar Suite)

• The type of flooring in the lobby is carpet.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• Wayfinding signage is not provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
• Dementia friendly signage is not provided.
• This lobby does not play background music in public areas.

You are on Event Room(s) / Space(s) (Elgar Suite). Skip to the next section.

Event Room(s) / Space(s) (Elgar Suite)

• The room surveyed was Elgar Suite.
• Elgar Suite is located on the lower ground floor at the rear of the hotel.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in block capital lettering, that is clearly visible.
• Hilton Team Members can provide assistance getting to the room(s)/space(s).
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 140cm.
• The colour contrast between the external door and wall is low.
• The colour contrast between the internal door and wall is low.
• There is not a hearing assistance system available for the room.
• There is sufficient space for a wheelchair user to turn within the room.
• There are potential trip hazards within the room.
• There is a ridge around the outer part of the room which could potentially be a trip hazard.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is high.
• The lighting levels are adjustable.

You are on Step(s) (Inside the Elgar Suite). Skip to the next section.

Step(s) (Inside the Elgar Suite)

• There is a/are step(s) located between the upper and lower parts of the Elgar Suite.
• The step(s) is/are used to access the lower part of the Elgar Suite.
• There is/are 6 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are adjustable.

You are on Standard Toilet(s) (Near Elgar Suite). Skip to the next section.

Standard Toilet(s) (Near Elgar Suite)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located along the corridor from the Elgar Suite on the lower ground floor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the Elgar Suite entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female toilet is located along the corridor from the Elgar Suite.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 28m from the Elgar Suite entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Ramp(s) / Slope(s) and Step(s) (Access to Shaw Suite). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Access to Shaw Suite)

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• Ramp / Slope View
  • There is a ramp/slope located on floor 1.
  • The ramp/slope is used to access the Shaw Suite.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 80cm (2ft 7in).
  • The lighting levels at the ramp/slope are low to moderate.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located next to the ramp on floor 1.
  • The step(s) is/are used to access the Shaw Suite.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

You are on Event Room(s) / Space(s) (Shaw Suite). Skip to the next section.

Event Room(s) / Space(s) (Shaw Suite)

• The room surveyed was Shaw Suite.
• Shaw Suite is located along the corridor after passing reception.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in upper and lower case lettering, but it is not clearly visible.
• Hilton Team Members can provide assistance getting to the room(s)/space(s).
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) may be difficult to open.
• The width of the door opening is 70cm.
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is not a hearing assistance system available for the room.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is medium.
• The lighting levels are adjustable.

You are on Standard Toilet(s) (First Floor - Next to Shaw Suite). Skip to the next section.

Standard Toilet(s) (First Floor - Next to Shaw Suite)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located on the 1st floor to the right of the Shaw Suite entrance.
  • There is ramped/sloped or stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 34m from the lift entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The female toilet is located on the 1st floor on the corridor on the way to the Shaw Suite.
  • There is step-free access to the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the lift entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Event Room(s) / Space(s) (Montgomery Suite). Skip to the next section.

Event Room(s) / Space(s) (Montgomery Suite)

• The room surveyed was Montgomery Suite.
• Montgomery Suite is located on the first floor near reception.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
• Hilton Team Members can provide assistance getting to the room(s)/space(s).
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm.
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is not a hearing assistance system available for the room.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is high.
• The lighting levels are adjustable.

You are on Event Room(s) / Space(s) (Worcester Suite). Skip to the next section.

Event Room(s) / Space(s) (Worcester Suite)

• The room surveyed was Worcester Suite.
• Worcester Suite is located on the 1st floor near reception.
• There is wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
• Hilton Team Members can provide assistance getting to the room(s)/space(s).
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm.
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is not a hearing assistance system available for the room.
• There is sufficient space for a wheelchair user to turn within the room.
• There are potential trip hazards within the room.
• A floor recess has been temporarily covered which may pose a trip hazard.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is high.
• The lighting levels are good.

You are on Event Room(s) / Space(s) (Hereford Suite). Skip to the next section.

Event Room(s) / Space(s) (Hereford Suite)

• The room surveyed was Hereford Suite.
• Hereford Suite is located on the ground floor to the left of the accessible entrance.
• There is not wayfinding signage for the room.
• There is clear signage for the room(s) (on or near the door).
• There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
• Hilton Team Members can provide assistance getting to the room(s)/space(s).
• The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 98cm.
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is not a hearing assistance system available for the room.
• There is sufficient space for a wheelchair user to turn within the room.
• There are no potential trip hazards within the room.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is high.
• The lighting levels are moderate to good.
• A wheelchair turning space is only available near the entrance to the room.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• The Abbey link (new tab) - click here