Access Guide
Hotel Parking
- The hotel does have its own parking facilities.
- The car park is located at the rear of the hotel with Blue Badge bays at the front and side of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- There are no parking charges for the car park.
- Parking is free for visitors of the venue.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is tarmac.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 24m from the accessible entrance.
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Comments
View
- There is level access from the 2 Blue Badge bays at the front of the hotel and sloped access from all other bays.
- There are bollards on the route to the accessible entrance. these are 100cm apart.
Approach (Main Entrance)
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Approach
View
- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- The height of the bollard(s) is 61cm.
- The bollards do not contrast visually with the tarmac.
- The bollards are in the form of cube shaped planters.
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Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
- There is not a level landing at the top of the ramp/slope.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'ABBEY HOTEL'.
- There is stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 114cm (3ft 9in).
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 133cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 141cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
View
- The step(s) is/are located immediately in front of the entrance.
- There is/are 8 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The depth of the steps varies between 27cm and 34cm.
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Comments
View
- There is a door release button on the inside for night time use. The height of this is 106cm.
Approach (Accessible Entrance)
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Approach
View
- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 100cm.
- The bollards do not contrast visually with the tarmac.
- There is step-free access on the approach.
Outside Access (Accessible Entrance)
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Entrance
View
- This information is for the entrance located at the front of the hotel to the right of the main entrance.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 128cm (4ft 2in).
- There is an intercom.
- The height of the intercom is 115cm (3ft 9in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the opening is 92cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Comments
View
- The intercom and bell are only required at night.
Drop-Off Point / Pick Up Point (Elgar Suite Entrance)
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Drop-Off Point
View
- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located at the entrance to the Elgar Suite.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
- There is a very steep slope from the drop-off point to the Elgar Suite entrance.
Outside Access (Elgar Suite Entrance)
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Entrance
View
- This information is for the entrance located on the lower ground floor.
- The entrance area/door is clearly signed.
- This entrance is signed with 'ELGAR SUITE ENTRANCE'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 96cm.
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Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Approach (Elgar Suite Accessible Entrance)
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Approach
View
- The surface of the approach is tarmac and block paving.
- There is step-free access on the approach.
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Comments
View
- The accessible entrance is accessed from a pavement which is next to the access road that leads to the car park.
- The nearest Blue Badge space is 47 metres away and necessitates going along the access road to reach it.
Outside Access (Elgar Suite Accessible Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the hotel opposite the car park.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the opening is 104cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
View
- The ramp/slope is located to the right of the entrance door.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The width of the ramp/slope is 128cm (4ft 2in).
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Comments
View
- This provides accessible access to the lower part of the Elgar Suite.
- The normal function for this door is a fire escape but it is also used as an accessible entrance.
Internal Route from The Abbey to the Elgar Suite
- Enter the hotel and turn right.
- Go through the lounge and follow the corridor and the signage.
- On reaching the first staircase go down two floors while continuing to follow the signs.
- Go through the door at the bottom of the stairs and follow the corridor.
- Turn left at the end of the corridor and the Elgar Suite will be straight ahead.
- There is no level access or lift access internally to the Elgar Suite, it is only accessible via steps.
Counter (Elgar Suite Cloakroom)
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Counter
View
- The counter is located in the Elgar Suite lobby.
- The counter is approximately 5m (5yd 1ft) from the Elgar Suite external entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 90cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
- The type of flooring in this area is carpet.
Lobby (Elgar Suite)
- The type of flooring in the lobby is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Wayfinding signage is not provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
- Dementia friendly signage is not provided.
- This lobby does not play background music in public areas.
Event Room(s) / Space(s) (Elgar Suite)
- The room surveyed was Elgar Suite.
- Elgar Suite is located on the lower ground floor at the rear of the hotel.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in block capital lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 140cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- There is a ridge around the outer part of the room which could potentially be a trip hazard.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
Step(s) (Inside the Elgar Suite)
- There is a/are step(s) located between the upper and lower parts of the Elgar Suite.
- The step(s) is/are used to access the lower part of the Elgar Suite.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are adjustable.
Standard Toilet(s) (Near Elgar Suite)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The male toilet is located along the corridor from the Elgar Suite on the lower ground floor.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 18m from the Elgar Suite entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
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Toilet Facilities 2
View
- The female toilet is located along the corridor from the Elgar Suite.
- There is step-free access to the toilet(s).
- The standard toilet(s) is/are approximately 28m from the Elgar Suite entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
Ramp(s) / Slope(s) and Step(s) (Access to Shaw Suite)
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Ramp / Slope
View
- There is a ramp/slope located on floor 1.
- The ramp/slope is used to access the Shaw Suite.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up the ramp.
- The width of the ramp/slope is 80cm (2ft 7in).
- The lighting levels at the ramp/slope are low to moderate.
- The ramp/slope does bypass the step(s).
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Step(s)
View
- There is a/are step(s) located next to the ramp on floor 1.
- The step(s) is/are used to access the Shaw Suite.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low to moderate.
Event Room(s) / Space(s) (Shaw Suite)
- The room surveyed was Shaw Suite.
- Shaw Suite is located along the corridor after passing reception.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, but it is not clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 70cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is medium.
- The lighting levels are adjustable.
Standard Toilet(s) (First Floor - Next to Shaw Suite)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The male toilet is located on the 1st floor to the right of the Shaw Suite entrance.
- There is ramped/sloped or stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 34m from the lift entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are good.
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Toilet Facilities 2
View
- The female toilet is located on the 1st floor on the corridor on the way to the Shaw Suite.
- There is step-free access to the toilet(s).
- The standard toilet(s) is/are approximately 18m from the lift entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Event Room(s) / Space(s) (Montgomery Suite)
- The room surveyed was Montgomery Suite.
- Montgomery Suite is located on the first floor near reception.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 88cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
Event Room(s) / Space(s) (Worcester Suite)
- The room surveyed was Worcester Suite.
- Worcester Suite is located on the 1st floor near reception.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- A floor recess has been temporarily covered which may pose a trip hazard.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Event Room(s) / Space(s) (Hereford Suite)
- The room surveyed was Hereford Suite.
- Hereford Suite is located on the ground floor to the left of the accessible entrance.
- There is not wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 98cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
- A wheelchair turning space is only available near the entrance to the room.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- The Abbey link (new tab) - click here