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Silverburn Shopping Centre - Multi-Storey Car Park

Barrhead Road, Pollok, Glasgow, G53 6AG

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Access Guide

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Getting Here

  • By Road View
    • Silverburn Shopping Centre is located in the Southern area of Glasgow, located off Junction 2 of the M77.
      For Sat Nav users please use postcode; G53 6EW.
    • There are 4 car parks located around the shopping centre; Multi-Storey Car Park, Green Car Park, Yellow Car Park and Red Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the shopping centre.
    • Stagecoach Routes include: X17
      The following First Glasgow bus services pick up and drop off at Silverburn: 3 - 10 - 49 - 57 - M6 - X8.
      The X8 is an express bus that is available from Buchanan Bus Station and Union Street.
      McGills Bus Services include; Number 3 Bus and Number 6 Bus.
  • By Train View

Getting Help and Assistance

  • For the map of the Shopping Centre please click here (new tab).
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Off the toilet area near the Level 0 car park entrance, between Marks & Spencer and Claire's.
  • The venue does not offer a quiet shopping experience.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters, mobile hoists, wheelchairs and motorised wheelchairs.
  • To obtain mobility aids please contact Shopmobility.
  • Staff receive Disability Awareness and Equality training.
  • Staff receive Dementia Awareness training.
  • Staff do not receive Deaf Awareness training.

Parking (Multi-Storey Car Park NEW)

  • The shopping centre does have its own parking facilities.
  • The car park is located off Cowglen Road.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 220cm (7ft 3in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Parking View
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • There are additional car parks for visitors.
    • Additional car parks include the Red Car Park at the front of the shopping centre, the Yellow Car Park to the side and the Green Car Park opposite it.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is tarmac and concrete.
    • There is not a road to cross between the car park and the entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • There are help point intercoms throughout the car park, some may be over 120cm high.
    • Level 0 - 77 designated Blue Badge parking bays and 0 parent and child bays.
    • Level 1 - 7 designated Blue Badge parking bays and 10 parent and child bays.
    • Level 2 - 20 designated Blue Badge parking bays and 30 parent and child bays.
    • Level 3 - 0 designated Blue Badge parking bays and 37 parent and child bays.
    • Level 4 - 0 designated Blue Badge parking bays and 40 parent and child bays.

Multi-Storey Designated Parking Level (Level 0)

  • There is/are 77 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 260cm x 500cm (8ft 6in x 16ft 5in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Blue Badge Parking View
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to the shopping centre.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is tarmac.
    • Digital wayfinders are not available.

Other Floors (Multi-Storey Car Park - Level 0 - Level 1)

  • Stairs can be used to access other floors.
  • The stairs are located to the right as you face the Blue Badge parking bays on level 1.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are level 0 and level 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Lift (Multi-Storey Car Park - Level 0 - Level 1)

  • There is a lift for public use.
  • The lift is located to the right as you face the Blue Badge parking bays on level 1.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 0 and Level 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Route from Level 0 to Silverburn Shopping Centre

  • The shopping centre access point from Level 0 of the Multi-Storey Car Park is located to the right of the designated Blue Badge parking bays.
  • There is step free access to the shopping centre.
  • There are bollards on the approach to the shopping centre.
  • The width between the bollards is 160cm.

Outside Access (Multi-Storey Car Park - Level 0 Entrance)

  • This information is for the entrance located ahead as you exit Level 0 of the Multi-Storey Car Park.
  • This entrance gives access to the shopping centre, near Marks and Spencer.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Welcome to SILVERBURN, Level 0'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 145cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 145cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 140cm.
  • Entrance View
    • The height of the bollard(s) is 105cm.
    • The bollards do have an identification band to aid visually impaired people.
    • There is not a member of staff available for assistance at this entrance.

Exit (Multi-Storey Car Park Level 2)

  • Exit View
    • This information is for the exit located located to the right as you face the designated Blue Badge parking bays.
    • The exit area/door is clearly signed internally.
    • This exit is signed with 'Level 2, Welcome to SILVERBURN'.
    • The exit is step-free.
    • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) automatically (towards you).
    • The push pad or push button is 170cm from floor level.
    • The door(s) is/are double width.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the opening is 140cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 140cm.
    • The height of the bollard(s) is 110cm.
    • The bollards do contrast visually with the flooring.
    • There is not a member of staff available for assistance at this exit.
    • There is a slope with a very easy incline.
  • Lift View
    • There is a similar exit at the opposite end of Level 2, as shown in photographs 7 and 8. There are also similar exits to the lift lobbies located on Levels 3 and 4, as shown in photographs 9 to 12. The lifts are located beyond the exits.

Other Floors (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4)

  • Stairs can be used to access other floors.
  • The stairs are located ahead as you exit the Multi-Storey Car Park.
  • The floors which are accessible by stairs are the shopping centre level and parking levels 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Comments View
    • There are more stairs located further along the shopping centre concourse, as shown in photographs 9 to 12.

Lift (Silverburn Shopping Centre - Multi-Storey Car Park Levels 2, 3 and 4)

  • There is a lift for public use.
  • The lift is located ahead as you exit the Multi-Storey Car Park.
  • The lift is clearly visible from the entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are the shopping centre level and parking levels 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are also three similar lifts located further along the shopping centre concourse.

Silverburn Shopping Centre