You are on Introduction. Skip to the next section.

Introduction

• Queensmere Mall - Queensmere Observatory Shopping Centre link (new tab) - click here.
• Slough High Street link (new tab) - click here.

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• Comments View
  • There is an internal link from the Observatory Shopping Centre to the Queensmere Shopping Centre through TK Maxx.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Slough.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Observatory Mall). Skip to the next section.

Parking (Observatory Mall)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located to the rear of the shopping centre.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 395cm x 440cm (12ft 12in x 14ft 5in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the West Mall lift.
  • The furthest Blue Badge bay is 60m (65yd 1ft) from the West Mall lift.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (High Street West Entrance). Skip to the next section.

Outside Access (High Street West Entrance)

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• Entrance View
  • This information is for the entrance located off High Street, toward the west of the mall.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The width of the door opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a single automatic door to the left of this entrance which opens towards you (photograph 2).
  • This door has an opening width of 84cm.

You are on Outside Access (West Mall Entrance). Skip to the next section.

Outside Access (West Mall Entrance)

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• Entrance View
  • This information is for the entrance located on the west side of the building.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 164cm.

You are on Outside Access (North West Mall Entrance). Skip to the next section.

Outside Access (North West Mall Entrance)

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• Entrance View
  • This information is for the entrance located off Queensmere Road, to the east of the mall.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The width of the door opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There is a single automatic door to the left of this entrance which opens towards you (photographs 2 and 3).
  • This door has an opening width of 84cm.

You are on Outside Access (High Street East Entrance). Skip to the next section.

Outside Access (High Street East Entrance)

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The width of the door opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There is a single automatic door to the right of this entrance which opens towards you (photograph 2).
  • This door has an opening width of 84cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the centre of the mall, opposite Primark.
• The ramp/slope gradient is slight.

You are on Internal Link - Observatory Shopping Centre to Queensmere Shopping Centre. Skip to the next section.

Internal Link - Observatory Shopping Centre to Queensmere Shopping Centre

• There is an internal link from the Observatory Shopping Centre to the Queensmere Shopping Centre via TK Maxx.
• The route is marked out on the floor showing the way through.

You are on Other Floors (West Mall). Skip to the next section.

Other Floors (West Mall)

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• Steps View
  • The floors which are accessible by stairs are G, Lower Parking and Upper Parking.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (West Mall). Skip to the next section.

Lift (West Mall)

• There is a lift for public use.
• The lift is located in the west side of the mall.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, Lower Parking and Upper Parking.
• Wall mounted information boards are provided at lift landings.
• There are manual, heavy, double doors to access the lift lobby from the first floor upwards.
• The lift is approximately 10m (10yd 2ft) from the west mall entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 189cm x 136cm (6ft 2in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors (East Mall). Skip to the next section.

Other Floors (East Mall)

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• Steps View
  • The floors which are accessible by stairs are G, Gallery, Lower Parking and Upper Parking.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (East Mall). Skip to the next section.

Lift (East Mall)

• There is a lift for public use.
• The lift is located to the left beyond the east mall entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, Gallery, Lower Parking and Upper Parking.
• Wall mounted information boards are provided at lift landings.
• There are manual, heavy, double doors to access the lift lobby on the second floor and on the third floor.
• The lift is approximately 10m (10yd 2ft) from the east mall entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 188cm x 169cm (6ft 2in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Reception (Security). Skip to the next section.

Reception (Security)

• The desk/counter is 22m (24yd 2in) from the East Mall lift.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

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• Comments View
  • The security reception desk is located on the Gallery level.

You are on Accessible Toilet (West Mall). Skip to the next section.

Accessible Toilet (West Mall)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the west mall entrance.
  • This accessible toilet is located to the right beyond the second set of doors at the west mall entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from security.
  • The door opens outwards.
  • There is no lock for the toilet door.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 145cm x 285cm (4ft 9in x 9ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet (Gallery Level East - Male). Skip to the next section.

Accessible Toilet (Gallery Level East - Male)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 4m (4yd 1ft) from the east mall lift.
  • This accessible toilet is located on the gallery level in the east side of the mall, within the standard toilets.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from security.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 175cm x 195cm (5ft 9in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is a similar accessible toilet located within the female standard toilets.

You are on Standard Toilet(s) (Gallery Level East). Skip to the next section.

Standard Toilet(s) (Gallery Level East)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the gallery level in the east side of the mall.
  • The female and male toilets are approximately 3m (3yd 10in) from the east mall lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are bright.

You are on Parent and Baby Room (Gallery Level East). Skip to the next section.

Parent and Baby Room (Gallery Level East)

• There is a parent and baby room for public use.
• The parent and baby room is located on the gallery level in the east side of the mall, to the right after exiting the lift.
• The parent and baby room is approximately 5m from the east mall lift.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are low.

You are on Access Guides Available For (Observatory Mall). Skip to the next section.

Access Guides Available For (Observatory Mall)

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• Shopping View
  • TK Maxx - To view the access guide please click here (new tab).
  • Primark - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.