You are on Introduction. Skip to the next section.

Introduction

• Observatory Mall - Queensmere Observatory Shopping Centre link (new tab) - click here.
• Slough High Street link (new tab) - click here.

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• Comments View
  • There is an internal link from the Queensmere Shopping Centre to the Observatory Shopping Centre through TK Maxx.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 19:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

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• Comments View
  • The centre is open 10:30-17:00 on Bank Holidays.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Slough.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located in Queensmere Road.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 380cm x 450cm (12ft 6in x 14ft 9in).
  • The nearest Blue Badge bay is 40m (43yd 2ft) from the Queensmere Road entrance.
  • The furthest Blue Badge bay is 80m (87yd 1ft) from the Queensmere Road entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 195cm (6ft 5in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The multi-storey has 12 levels.
  • Levels 11 and 12 are closed off for public use.
  • Blue Badge bays are located to the ground floor of the car park.

You are on Outside Access (Mackenzie Street Main Entrance). Skip to the next section.

Outside Access (Mackenzie Street Main Entrance)

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• Entrance View
  • This information is for the entrance located in Mackenzie Street, opposite NatWest Bank, at the top end of High Street.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading down from High Street to the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located either side of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • There are 3 sets of manual double doors at this entrance.

You are on Outside Access (Mackenzie Street Accessible Entrance). Skip to the next section.

Outside Access (Mackenzie Street Accessible Entrance)

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• Entrance View
  • This information is for the entrance located in Mackenzie Street, opposite NatWest Bank, at the top end of High Street).
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
• Comments View
  • There is a slight ramp beyond the entrance with handrails on both sides.
  • The width of the ramp is 120cm (photograph 5).
  • Beyond the entrance to the left there are 4 medium height steps (16cm) with handrails on both sides (photograph 6).

You are on Outside Access (Exit to The Curve). Skip to the next section.

Outside Access (Exit to The Curve)

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• Entrance View
  • This information is for the entrance located within the mall to the left of Youth Engagement Slough.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 80cm.
• Step(s) View
  • The step(s) is/are located beyond the doors as you leave the shopping centre.
  • There is/are 9 step(s).
  • The step(s) is/are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • The set of steps beyond the door vary in depth from 14-19cm.
  • There are a set of manual double doors to the left of the automatic doors.
  • The doors open away from you (push).
  • The doors are heavy.
  • The doors have an opening width of 156cm
  • Within the mall there is blue round signage floor tiles showing the route to The Curve from this exit (photograph 4).

You are on Outside Access (Wellington Street Entrance). Skip to the next section.

Outside Access (Wellington Street Entrance)

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• Entrance View
  • This information is for the entrance located in Wellington Street.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are low.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located leading to the entrance.
  • There is/are 10 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low.
• Comments View
  • There are 2 sets of manual double doors to the right of the automatic doors.
  • The manual doors open towards you (pull).
  • The manual doors are heavy.
  • The manual doors have an opening width of 78cm.

You are on Outside Access (High Street - Leopold Mall Entrance). Skip to the next section.

Outside Access (High Street - Leopold Mall Entrance)

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• Entrance View
  • This information is for the entrance located in High Street, opposite TSB.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There are 2 sets of manual double doors to the left of the automatic doors.
  • The manual doors open towards you (pull).
  • The manual doors are heavy.
  • The manual doors have an opening width of 156cm.

You are on Outside Access (High Street - Curzon Mall Entrance). Skip to the next section.

Outside Access (High Street - Curzon Mall Entrance)

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• Entrance View
  • This information is for the entrance located in High Street, to the right of Empire Cinema.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There are 2 sets of manual double doors either side of the automatic doors.
  • The manual doors open towards you (pull).
  • The manual doors are heavy.
  • The manual doors have an opening width of 78cm.

You are on Outside Access (Queensmere Road Entrance). Skip to the next section.

Outside Access (Queensmere Road Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the shopping centre in Queensmere Road.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There are 2 sets of manual double doors to the right of the automatic doors.
  • The manual doors open towards you (pull).
  • The manual doors are heavy.
  • The manual doors have an opening width of 156cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access throughout the mall.
• Information posts are provided to aid wayfinding throughout the shopping centre.
• There are no hearing loops within the mall.
• The type of flooring within the shopping centre is marble tiles.
• There are some areas of flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There are some areas of flooring which includes patterns and signage for The Curve.
• Bench seating without armrests are available throughout the centre.
• There are some centrally located kiosks along walkways in this area.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played throughout the shopping centre, including in the toilet areas.

You are on Internal Link - Queensmere Shopping Centre to Observatory Shopping Centre. Skip to the next section.

Internal Link - Queensmere Shopping Centre to Observatory Shopping Centre

• There is an internal link from the Queensmere Shopping Centre to the Observatory Shopping Centre via TK Maxx.
• The route is marked out on the floor showing the way through.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • The stairs are opposite the lifts and give access to the upper levels of the car park.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located beyond the Queensmere Road entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 25m (27yd 1ft) from the Queensmere Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Reception (Security). Skip to the next section.

Reception (Security)

• The desk/counter is 22m (24yd 2in) from the East Mall lift.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

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• Comments View
  • The security reception desk is located on the Gallery level.

You are on Accessible Toilet (Leopold Mall). Skip to the next section.

Accessible Toilet (Leopold Mall)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 43m (47yd 1in) from the High Street - Leopold Mall entrance.
  • This accessible toilet is located in the centre of Leopold Mall.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of the security team.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 233cm x 262cm (7ft 8in x 8ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 148cm (4ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin, non-infectious waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Leopold Mall). Skip to the next section.

Standard Toilet(s) (Leopold Mall)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the centre of Leopold Mall.
  • The female and male toilets are approximately 43m (47yd 1in) from the High Street - Leopold Mall entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Parent and Baby Room (Leopold Mall). Skip to the next section.

Parent and Baby Room (Leopold Mall)

• There is a parent and baby room for public use.
• The parent and baby room is located in the centre of Leopold Mall.
• The parent and baby room is approximately 40m from the High Street - Leopold Mall entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 77cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Access Guides Available For (Queensmere Mall). Skip to the next section.

Access Guides Available For (Queensmere Mall)

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• Shopping View
  • TK Maxx - To view the access guide please click here (new tab).
  • Iceland - To view the access guide please click here (new tab).
  • Superdrug - To view the access guide please click here (new tab).
  • Vodafone - To view the access guide please click here (new tab).
• Eating and Drinking View
  • Nando's - To view the access guide please click here (new tab).
  • Subway - To view the access guide please click here (new tab).
• Other Services View
  • Barclays - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.