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Dolce Vita Café

Waldegrave Road, Twickenham, London, TW1 4SX

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Access Guide

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Introduction

Getting Here

  • By Road View
    • You can use the AA route planner to plan your journey. In accordance with the university's sustainability policy, visitors are advised to travel to St Mary's by public transport wherever possible. St Mary's is located on Waldegrave Road (A309) to the south of Twickenham. If you are using a sat nav, the postcode for the campus is TW1 4SX.
    • Parking restrictions apply on the campus from 9am to 4pm Monday to Friday and parking is limited at other times. Please call the main reception on 020 8240 4000 if you require further clarification.
  • By Bus View
    • From Richmond Upon Thames you can catch the R68 towards Hampton Court from a bus stop just outside Richmond station. Get off at the Twickenham, King Street stop and then take the 33 towards Fulwell. Get off at the ‘St Mary's University’ stop, which is just outside of St Mary’s main reception. You can also take the 33 from Richmond, although the bus stop is a 5 minute walk from Richmond station on Sheen Road (Bus stop L). From Twickenham or Teddington the 33 heading towards Fulwell stops on Richmond Road and York Street in Twickenham. The 33 heading towards Hammersmith stops on Stanley Road and Broad Street (Teddington High Street) in Teddington.
  • By Train View
    • The nearest train station is Strawberry Hill which is 0.3 miles away. To get to the university from the station turn left when you exit, then walk past Premier Wine and the Post Office on your left and take the second road on your right, which is Waldegrave Gardens. At the end of Waldegrave Gardens, turn right onto Waldegrave Road and St Mary's main reception is on your left.
  • By Underground View
    • The nearest tube station is Richmond, which is 2.6 miles away. It is on the District and Overground Lines.
  • Useful Links View

Useful Information

Opening Times (Dolce Vita Cafe)

Opening Times (Dolce Vita Lounge)

  • Monday 08:00 - 22:00.
  • Tuesday 08:00 - 22:00.
  • Wednesday 08:00 - 22:00.
  • Thursday 08:00 - 22:00.
  • Friday 08:00 - 22:00.
  • Saturday 08:00 - 22:00.
  • Sunday 08:00 - 22:00.

Site/Campus Car Park (Main Entrance Visitor Parking)

  • Car Park View
    • The car park is located off Waldegrave Road.
    • The nearest building(s) to this car park is/are Main Entrance and Security, G Block, Chaplaincy, Shannon Building, Chapel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 475cm x 440cm (15ft 7in x 14ft 5in).
    • The dimensions of the designated bays do not vary in size.
  • Charges and Restrictions View
    • This car park can be used by visitors, Blue Badge holders and staff permit holders.
    • Parking charges apply to visitors only.
  • Drop Off Point View
    • There is a designated drop off point in this car park.
    • There is a dropped kerb from the drop off point.
    • The dropped kerb does not have tactile paving.
  • Car Park Access View
    • There is sloped access to the car park from the main entrance.
    • This car park is not clearly signposted from the Main Reception and Security.
    • The nearest designated bay is 20m (21yd 2ft) from the main entrance.
  • Comments View
    • Parking on campus is available only to staff with a valid annual parking permit.
    • Parking charges apply to visitors section of the car park (by main reception, approximately 20 parking places).
    • The carpark has 2 electric vehicle charging bays (maximum stay is 4 hours).

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building opposite the athletics track.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is / are double (with one leaf locked).
    • The door(s) is/are easy to open.
    • The width of the door opening is 88cm (2ft 11in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located to the left as you face the entrance.
    • The ramp/slope does bypass the step(s).
    • The ramp/slope gradient is slight.
    • The ramp is permanent.
    • There is a level landing at the top of the ramp.
    • The ramp does have handrails.
    • The handrails are on both sides.
  • Step(s) View
    • There is a / are step(s) at this entrance.
    • The step(s) is / are located in front of the entrance.
    • There is / are 1 step(s) to access the entrance.
    • There is not tactile paving at the top and bottom of the step(s).
    • The step(s) is / are not clearly marked.
    • The step(s) is / are medium height (11cm - 17cm).
    • The steps do not have handrails.
  • Comments View
    • The ramp and steps described also provide access onto the decking and seating area.
    • There are multiple doors similar to the ones described above which can be opened or closed depending on weather.

Outside Access (Rear Entrance from Student Square)

  • Entrance View
    • This information is for the entrance located at the rear of the building off the Student Square.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is / are double (with one leaf locked).
    • The width of the door opening is 97cm (3ft 2in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.
  • Second Set of Doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 190cm (6ft 3in).
  • Ramp/Slope View
    • There is a ramp/slope at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp is permanent.
    • The ramp does not have handrails.
  • Comments View
    • This entrance provides access to the Dolce Vita Lounge, the café and into J Block (Student Centre).

Outside Access (Alternative Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the café and to the right of the library.
    • There is step free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) may be difficult to open.
    • The width of the door opening is 110cm (3ft 7in).
    • There is a small lip on the threshold of the entrance, with a height of less than 2cm.

Entrance (Link Corridor Between Library and Dolce Vita Cafe)

  • Entrance View
    • This information is for the entrance located in the corridor between the library and Dolce Vita Cafe.
    • There is step free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 176cm (5ft 9in).
  • Comments View
    • The accessible toilets and shared standard toilets are located in this corridor.
    • The exit doors from the library are double with a width of 134cm.
    • The doors open away from you and are permanently held open.
    • This door is shown in photograph 3.

Eating and Drinking

  • Location and Access View
    • The café is located within the student centre (J Building).
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 115cm.
    • The height of the lowered section at the counter is 94cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • There are also coffee tables.
    • The surface height of the lowest table is 40cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Getting Around (Dolce Vita (DV) Lounge)

  • Access View
    • There is step free access throughout the area.
  • Getting Around View
    • There is clear signage for building facilities/areas in the foyer/reception area.
    • There is clearly written directional signage at key points of circulation routes.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are good.
    • This building does not play background music.
    • There is not a hearing assistance system.
  • Comments View
    • The DV lounge is located next to the Dolce Vita Café.
    • There is a double door between the café and the lounge. The doors are permanently held open.
    • There is access to the lounge via the café, Student Square entrance and from the decking/veranda located at the front of the building.
    • There is a TV in this area which is on all the time, the volume is quite loud but can be adjusted.

Dolce Vita (DV) Lounge

  • The DV lounge is a social area for students, staff and visitors to use.
  • There are several tables in the main area at the height of between 72cm and 42cm.
  • There is a combination of seating, all with armrests and couches.
  • To the right of the room as you enter from the cafe are several seating booths. The entry width into these booths is 120cm.
  • The lounge also contains one to one study cubicles.
  • The entry into these cubicles is between 74cm - 85cm.
  • The cubicles contain tables at the height of 73cm and chairs with armrests.
  • The DV Lounge contains a water bottle refill station, a TV with subtitles.
  • The room also has multiple computer and USB charging points.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the link corridor between the library and the cafe.
    • This accessible toilet is approximately 4m (4yd 1ft) from the café entrance from library.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 162cm x 195cm (5ft 4in x 6ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 102cm and 172cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 84cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 113cm.
    • The contrast between the towel dispenser and the wall is good.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The gender neutral toilets are located in the corridor between the library and the cafe.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 8m from the Dolce Vita Café internal entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • There are two standard toilets in this area.