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Arrivals (Gates 40-59)

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The free set-down option in the Mid-Stay car park has moved to Blue Short Stay. Blue Short Stay is a 10-15 minute walk from the terminal. The Express Set Down (chargeable) remains open as usual.
  • There have been no changes to the entrances or exits.
  • Only passengers flying are allowed to enter the terminal wherever possible. Family/friends/carers may enter to assist passengers who require help on Departure or Arrival.
  • Hand sanitising stations are available at:
    - The main check-in concourse x2.
    - Immediately after Security before Duty Free x2.
    - Immigration before the Border.
    - Baggage Reclaim Hall.
    in addition to handwashing facilities in all existing toilets.
  • Extensive signage is in place to remind passengers about social distancing, the requirement to wear a face covering and to wash hands.
  • Protective screens are in place at all desks including; Check-in Desks, Information Desks, PRM Receptions, and Boarding Gates.
  • There have been no change to the toilet facilities.
  • Face masks are required in all indoor areas at all times, unless when seated to eat/drink. If a passenger is exempt from wearing a face mask for medical reasons they are advised to check with the airline, as all airlines flying from Stansted may require proof of exemption before allowing boarding.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Accessible Mini Bus and Ambulift

  • Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
  • An Ambulift is used to board and disembark passengers who need full assistance.
  • The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
  • Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
  • Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.

Special Assistance Arrivals Area

Access from Aircraft

  • Access from arriving aircraft is via automatic doors or manual doors, which are held open.
  • The doors are 153cm to 198cm (5ft - 6ft 6in) wide.

Route to First Level Change

  • It is approximately 125m (4ft 1in) to the lift.
  • There is level access along the route.
  • The route includes a door.
  • The door is double width and manual.
  • The door is generally held open.
  • The door is 160cm (5ft 3in) wide.
  • There is a travelator along this route, it is approximately 90m (98yd) from the the entrances.
  • The accessible and standard toilets are located on this route.
  • There is seating available.
  • Seats are fixed with armrests and 42cm (1ft 5in) high.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is located next to the first lift and escalator.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 220cm x 264cm (7ft 3in x 8ft 8in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 145cm (4ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is sensor.
    • There is a mixer tap.
    • The emergency alarm is fully functional.
    • It is a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is fair.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a baby change in the accessible toilet.
    • The baby change table is 91cm (2ft 11in) high.

Standard Toilet(s)

Lift (First Level Change)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 1.14m x 2.06m (3ft 8in x 6ft 9in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Escalator First Level Change

  • There is an escalator at the first level change.
  • The escalator doesn not have any markings.

Stairs First Level Change

  • There are 15 + steps.
  • The steps are medium height.
  • The steps have handrails on both sides.
  • There is a landing.
  • The steps are clearly marked.

Route to Second Level Change

  • It is 30m (33yd) from the first level change to the second level change.
  • There is level access along the route.
  • There is a door along this route.
  • The route is manual and permanently held open.
  • The door is 158cm (5ft 2in) wide.

Lift (Second Level Change)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 1.14m x 2.06m (3ft 8in x 6ft 9in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Escalator Second Level Change

  • There is an escalator at the second level change.

Stairs Second Level Change

  • There are 15 + steps.
  • The steps are medium height.
  • The steps have handrails on both sides.
  • There is a landing.
  • The steps have an overhang.
  • The steps are not clearly marked.

Route to Third Level Change

  • It is approximately 160m (175yd) from the second level change to the third level change.
  • The route includes a ramp.
  • The ramp is generally easy, but moderate in places.
  • The route includes a door.
  • The door is double width and manual.
  • The door is generally held open.
  • The door is 160cm (5ft 3in) wide.

Lift (Third Level Change)

  • There is a lift for public use.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 154cm x 180cm (5ft 9in x 5ft 10in).
  • The lift doors are 130cm (4ft 3in) wide.
  • There are not separate entry and exit doors in the lift.
  • There are mirrors to aid reversing.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift between 90cm (2ft 11in and 115cm (3ft 9in).
  • The lighting level in the lift is medium.
  • The lift does have tactile markings.
  • The lift does not have Braille markings.
  • The lift has handrails at the rear.

Escalator Third Level Change

  • There is an escalator at the level change.
  • The escalator leads to Immigration.

Immigration