Access Guide
Departure Lounge
Transit Trains
- The Transit Trains are accessed at the rear of the departure lounge.
- The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
- The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
- There is step free access onto the Transit Trains.
- The doors onto the trains are automatic and 210cm wide.
- There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
- There are supports poles for passengers who are standing.
Escalator(s) (Transit to Departure Gates)
- The escalator(s) is/are located ahead after you exit the transit trains.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
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Escalator(s)
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- The lighting levels at the escalator(s) are moderate to good.
Lift (Transit Stop to Departure Gates)
- There is a lift for public use.
- The lift is located directly in front of the transit stop.
- The lift is a standard lift.
- The lift is approximately 15m (16yd 1ft) from the transit exit.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 160cm x 215cm (5ft 3in x 7ft 1in).
- The clear door width is 120cm (3ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is moderate to good.
- The lift does have Braille markings.
- The lift does have tactile markings.
Departure Gates
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Departure Gates Waiting Area
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- The departure gate(s) in this area is/are gate(s) 20 - 39.
- There is seating available at the departure gate(s).
- There is a mixture of seating with and without armrests.
- There is designated seating available for people with reduced mobility.
- The type of flooring in the departure gate(s) is carpet.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is not a hearing assistance system in the departure gate waiting area(s).
- The lighting levels are good.
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Departure Gate Details
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- There is clear signage to the departure gate(s).
- A documentation check desk is available at gate(s) 20 - 39.
- The height of the documentation check desk(s) is very high (111cm+).
- There is a lowered section of the documentation check desk available at gates all.
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Boarding
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- There is stepped access to the aircraft via the tarmac from departure gate(s) 20 - 39.
- There is an Ambulift available.
- This information is for the entrance located either side after exiting the lift to access the aircraft.
The entrance area/door is not clearly signed.
There is step-free access at this entrance.
The entrance door(s) does not/do not contrast visually with its immediate surroundings.
The main door(s) open(s) away from you (push). The door(s) is/are double width and the width of the door opening is 220cm.
There is a member of staff available for assistance at this entrance and this entrance can be seen in photograph 12.
Toilet with Adaptations (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located between gates 20 - 39.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards and outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 97cm (3ft 2in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 177cm x 291cm (5ft 10in x 9ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 79cm.
- The shelf is located where it is reachable.
- The toilet does not have a backrest or a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 88cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 89cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 129cm (4ft 3in).
- The contrast between the towel dispenser and the wall is low.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 85cm (2ft 9in).
- The contrast between the hand dryer and the wall is high.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located in the central block in the departures area, before the bar.
- The female and male toilets are 56m (61yd 9in) from the lift from the transit stop.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the central block toilet area.
- The height of the baby change table once extended is 88cm (2ft 11in).
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Comments
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- There is a corridor leading to the female and male toilets which is 84cm (2ft 9in) wide.
- The door to the toilets is 77cm (2ft 6in) wide.
- The baby change cubicle also includes a toilet cubicle and nursing room.
- The door to the baby change room is 76cm (2ft 6in) wide.
- The dimensions of the baby change room is 201cm x 420cm (6ft 7in x 13ft 9in).
- The door to the toilet cubicle is 79cm (2ft 7in) wide.
- The door to the nursing room is 78cm (2ft 7in) wide.
- The baby change table once extended is 84cm (2ft 9in) high.
- There is a chair with armrests in the nursing room, the chair is 45cm (1ft 6in) high.
Departure Gates to Aircraft
- The Departure Gates desks at each gate are 120cm high and they have a lowered section (90cm high) to the side.
- Staff stand next to the desks when checking boarding documents and identification.
- Passengers who require assistance to access the aircraft via steps are escorted to the apron by a member of staff via a lift and accessible transport.
- There are 15+ medium height steps with handrails on both sides and a landing, or escalators are available.
- There are double automatic doors and then double doors that open away from you to access the boarding bridge.
- Both sets of doors will be held open when boarding.
- From the boarding bridge there are 15+ medium height, then deep, marked steps, with handrails on both sides and a landing, to access the apron.
There are also doors, 220cm (7ft 3in) wide, on the stairs and these will also be held open during boarding.
Lift (Departures Gates to Accessible Transport)
- There is a lift for public use.
- The lift is located along the Departure Gates waiting area.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 160cm x 215cm (5ft 3in x 7ft 1in).
- The clear door width is 120cm (3ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lighting level in the lift is medium.
- The lift does have Braille markings.
- The lift does have tactile markings.
Accessible Mini Bus and Ambulift
- Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
- An Ambulift is used to board and disembark passengers who need full assistance.
- The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
- Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
- Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.