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National Horseracing Museum

Palace Street, Newmarket, Newmarket, Suffolk, CB8 8EP

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Access Guide

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Introduction

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newmarket.

Opening Times

  • Monday Closed.
  • Tuesday 10:00 - 16:00.
  • Wednesday 10:00 - 16:00.
  • Thursday 10:00 - 16:00.
  • Friday 10:00 - 16:00.
  • Saturday 10:00 - 16:00.
  • Sunday 10:00 - 16:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Rous Road Short Stay Car Park.
    • The car park is located at the rear left side of the National Horse Racing Museum.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point View
    • There is not a designated drop off point.

Route from Rouse Road Car Park to the Rear Entrance

  • There is a route from Rouse Road Car Park to the rear entrance of the National Horseracing Museum.
  • The route is approximately 30m long and consists of slight slopes.
  • At the start of the route is a single gate off the car park which opens away from you and is permanently held open.
  • The width of the gate is 115cm.
  • At the gate there is a slight upwards slope and then the route continues as a slight downwards ramp with a handrail on the left going down.
  • The flooring along the route is compacted gravel and then levels out with concrete paving slabs at the end which are slightly uneven.
  • There is wayfinding signage at the bottom of the route showing how to get to the rear entrance.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the venue.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 109cm.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Palace Street at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 105cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Counter (Tickets and Gift Shop)

  • The counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is 107cm (3ft 6in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.

Inside Access (Gift Shop)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • The majority of aisle widths in the shop are over 120cm wide.
    • There is ample space for a wheelchair to manoeuvre.
    • The flooring is wooden laminate and may look shiny to some.
    • There is level access to the book shop from the gift shop.
    • There is a chair with armrests available within the book shop.

Entrance (Ground Floor - Moller Gallery)

  • This information is for the entrance located on the ground floor of the museum, to the left of the lift.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 108cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 108cm.

Museum (Ground Floor - Moller Gallery)

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask at the ticket counter.
  • Comments View
    • There are large print documents available in this exhibition.
    • The height of the bench seat is 51cm.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are -1, 0, 1.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 9m (9yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 130cm x 174cm (4ft 3in x 5ft 9in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls are up to 130cm high.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • The external controls for the lift are within 120cm from the floor.

Other Floors (Ground Floor to First Floor)

  • Steps View
    • The floors which are accessible by stairs are -1, 0, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Entrance (First Floor - Main Galleries)

  • This information is for the entrance located on first floor, to the left as you exit the lift.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 76cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 108cm.
  • Comments View
    • The entrances connect via a footbridge.
    • The bridge 155cm wide.

Museum (First Floor - Main Galleries)

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask at the ticket counter.
  • Comments View
    • There is carpeted and wooden flooring throughout the main galleries.
    • There are interactive maps and exhibits for visitors to touch.
    • There is bench seating available which is 47cm high.
    • There is a chair without armrests available.
    • There is a touch screen which is between 88cm-120cm high.
    • The lighting levels are moderate to good throughout the galleries.

Level Change (Steps and Platform Lift - Jockey Club Gallery to Maktoum Gallery)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the rear of the Jockey Club Gallery entering into the Maktoum Gallery.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift (Platform Lift - Jockey Club Gallery to Maktoum Gallery)

  • There is a lift for public use.
  • The lift is located to the right of the stepped level change at the rear of the Jockey Club Gallery.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 7m (7yd 1ft) from the main galleries entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 91cm (2ft 12in).
  • The dimensions of the lift are 96cm x 139cm (3ft 2in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is low to moderate.

Level Change (Steps - Jockey Club Gallery to Maktoum Gallery)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the centre of the Jockey Club Gallery.
  • There is/are 6 step(s) to the area/service.
  • The lighting levels at the step(s) are low to moderate.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Jockey Club Gallery to Rear Lift and Stairs)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the rear of the Jockey Club Gallery to access the rest of the main galleries.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 131cm (4ft 4in).

Lift (Rear Lift)

  • There is a lift for public use.
  • The lift is located on the first floor, after the ramped level change to exit the Jockey Club Gallery.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 0, -1.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
  • The lift is approximately 7m (7yd 1ft) from the Jockey Club Gallery exit.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors (Rear Staircase)

  • Steps View
    • The floors which are accessible by stairs are 1, 0, -1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the lower ground floor, to the left as you exit the main lift and along the corridor to the right.
  • The parent and baby room is approximately 12m from the lift.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 88cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Accessible Toilet (Lower Ground Floor - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 14m (15yd 11in) from the lift.
    • This accessible toilet is located on the lower ground floor of the museum, to the left as you exit the main lift and along the corridor to the right.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 153cm x 210cm (5ft x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 72cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is push.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 141cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 106cm (3ft 6in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Standard Toilet(s) (Lower Ground Floor - Male and Female)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the lower ground floor of the museum, to the left as you exit the main lift and along the corridor.
    • The female and male toilets are approximately 16m (17yd 1ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels in the female and male toilets are good.

Additional Info

  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.