You are on Introduction. Skip to the next section.

Introduction

• The Spa at Bedford Lodge Hotel is open to day guests, hotel guests and those that want a single experience. There is an additional charge for spa facilities if staying at the hotel and this includes treatments and access to the building. Facilities at the spa include: Hydrotherapy pool with 5 water experiences Outdoor rooftop hot tub Rasul for cleansing mud treatments Experiential showers Thermal area with a steam room, sauna and hammam table Decadent relaxation room 10 treatment rooms Couples treatment suite Beauty room for manicures and pedicures A spa lounge offering food and beverages Bookings are recommended, please call 01638 676 130 to make an appointment.
• Bedford Lodge Hotel link (new tab) - click here.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newmarket.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday Closed.
• Tuesday 08:30 - 20:00.
• Wednesday 08:30 - 20:00.
• Thursday 08:30 - 20:00.
• Friday 08:30 - 20:00.
• Saturday 08:30 - 20:00.
• Sunday 08:30 - 20:00.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue, off Bury Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 255cm x 448cm (8ft 4in x 14ft 8in).
  • The nearest Blue Badge bay is 31m (33yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 34m (37yd 7in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is loose chippings.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in the entrance doorway.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is a portable ramp behind the entrance door that staff can provide to overcome the step.
  • The ramp is 70cm wide.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played at all times.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are moderate to good.

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• Comments View
  • Along the ground floor treatment corridor there are 2 accessible locker spaces that guests can put their belongings in.
  • The lockers are 86cm high, have braille and tactical markings and a clear knee recess underneath.

You are on Eating and Drinking (The Spa Lounge). Skip to the next section.

Eating and Drinking (The Spa Lounge)

• The following information is for the café.
• The café is located on the ground floor of the spa, to the right as you enter.
• Full table service is available.
• Food or drinks are not ordered from the service counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• All chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the main entrance.
• The distance between the floor and the lowest table is 61cm (2ft).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• The standard height for tables is 72cm.
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are not available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Entrance (Spa). Skip to the next section.

Entrance (Spa)

• This information is for the entrance located to the right of the reception desk.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
• Ramp/Slope View
  • The ramp/slope is located immediately after the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 147cm (4ft 10in).
  • The lighting levels at the ramp/slope are moderate to good.

You are on Accessible Treatment Room. Skip to the next section.

Accessible Treatment Room

• There are 10 treatment rooms in total, one accessible room downstairs and 9 standard rooms upstairs.
• The door opens inwards, is heavy and 76cm wide.
• The treatment room has a height adjustable bed.
• There is ample space around the bed for a wheelchair to manoeuvre.
• The light switches in the room are adjustable and 120cm high.
• There is wooden flooring in the treatment room that may look slippery to some.
• There is an armchair available in the room.
• The lighting levels are moderate to good.
• The accessible treatment room has an accessible changing room attached to it internally via a door.
• The door into the changing room opens towards you, is light and 83cm wide.

You are on Accessible Changing Room (Treatment Room - Left Hand Transfer). Skip to the next section.

Accessible Changing Room (Treatment Room - Left Hand Transfer)

• There are accessible changing rooms available.
• The accessible changing room is located along the ground floor spa corridor to the right.
• The facility is 4m (4yd 1ft) from the spa entrance.
• The door opens inwards.
• The width of the door is 83cm (2ft 9in).
• The door is locked by a lever twist.
• The dimensions of the accessible changing room are 229cm x 325cm (7ft 6in x 10ft 8in).
• The toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 161cm (5ft 3in).
• There is a dropdown rail on the transfer side.
• There is not a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 44cm (1ft 5in) above floor level.
• There is a sink.
• The sink can be reached from seated on the toilet.
• The height of the sink is 76cm (2ft 6in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 52cm (1ft 8in).

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• Comments View
  • There is an emergency alarm in the shower.
  • There is wheelchair turning space inside the room but not in front of the toilet seat.
  • There is a second wash basin within the room which is 76cm high.

You are on Standard Changing Room (Female and Male). Skip to the next section.

Standard Changing Room (Female and Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the spa entrance.
• The standard changing room(s) is/are approximately 19m (20yd 2ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located at the rear of the spa corridor.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • At the time of survey (November 2023), it was not possible to access the male changing room.
  • There is direct access to the swimming pool from the changing rooms.
  • There are standard toilets and one ambulant toilet cubicle within the changing room.

You are on Entrance (Hydrotherapy Pool Entrance). Skip to the next section.

Entrance (Hydrotherapy Pool Entrance)

• This information is for the entrance located to the rear of the spa corridor on the left.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 82cm.

You are on Swimming Pool (Hydrotherapy Pool). Skip to the next section.

Swimming Pool (Hydrotherapy Pool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is not a hoist for wheelchair users to access the water.
• There is a pool platform lift for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 6 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is not a ladder type entrance into the water.

You are on Sauna and Steam Room. Skip to the next section.

Sauna and Steam Room

• The sauna and steam room are 6m from the swimming pool entrance.
• There is level access from the entrance to the sauna and steam room.
• The door opens outwards, is light and 80cm wide.
• The door is made of glass and has poor contrast with the surrounding areas.
• There is low lighting in the sauna and steam room.
• There is a table in the steam room which is 71cm high.
• There is bench seating in both the sauna and the steam room.
• At the time of survey (November 2023) it was not possible to get photographs inside the steam room.
• There are 2 poolside showers which have fixed shower heads and low lighting levels.

You are on Other Floors (Access to Relaxation Area). Skip to the next section.

Other Floors (Access to Relaxation Area)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Relaxation Area. Skip to the next section.

Relaxation Area

• There is no step-free access to this area of the spa.
• The Relaxation Area is made up of mixed seating including chairs with armrests and loungers.
• The lighting levels are moderate to good.
• There is tile flooring which may have a shiny finish.
• There is a water station which is 76cm high.

You are on Other Floors (Ground to First Floor - Standard Treatment Rooms). Skip to the next section.

Other Floors (Ground to First Floor - Standard Treatment Rooms)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the treatment rooms and standard shared toilet.

You are on Level Change (First Floor - Access to Treatment Rooms 7-9). Skip to the next section.

Level Change (First Floor - Access to Treatment Rooms 7-9)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located along first floor corridor on the left.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on First Floor - Standard Treatment Room 9. Skip to the next section.

First Floor - Standard Treatment Room 9

• The door into the treatment room is single, heavy, opens away from you and is 76cm wide.
• There is a height adjustable bed within the room with space either side.
• The flooring is wooden laminate which may have a shiny finish.
• There is a chair with armrests available in the room.
• There is music playing in the background of the room.
• The lighting levels are adjustable.

You are on Standard Toilet(s) (First Floor - Shared). Skip to the next section.

Standard Toilet(s) (First Floor - Shared)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on first floor, immediately ahead as you exit the stairs.
  • The shared toilet(s) is/are approximately 4m (4yd 1ft) from the top of the stairs.
  • Inside the venue, there is not level access to the shared toilet(s).
  • Lighting levels in the shared toilets are good.

You are on Parks and Gardens. Skip to the next section.

Parks and Gardens

• The park or garden does have footpaths.
• The path(s) has a / have concrete surface(s).
• The majority of the path(s) is / are wide enough for wheelchair users.
• There are not any bench seats situated along the paths for people to rest.

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• Comments View
  • Guests can enter the garden area from the swimming pool.
  • The door to enter is double, heavy, opens away from you and is 198cm wide.
  • There is a 2cm lip in the doorway.
  • The patio area is made of concrete paving and there are chairs with armrests available.
  • There are 2 unmarked, shallow steps onto the grass area.
  • There is not a handrail for the steps.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the hotel grounds.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

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• Comments View
  • Sign language interpreters can be provided for an additional cost.