Access Guide
Location
- The venue is located within The Bridges Shopping Centre.
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Sunderland.
- The nearest Metro Station is Sunderland.
COVID-19 Information
- The information in this section was taken in March 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Opening Times
- Monday 07:00 - 23:30.
- Tuesday 07:00 - 23:30.
- Wednesday 07:00 - 23:30.
- Thursday 07:00 - 23:30.
- Friday 07:00 - 23:30.
- Saturday 07:00 - 23:30.
- Sunday 08:00 - 23:30.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- For up to date parking information please click here.
- The car park is located in Terrace Green.
- The car park type is multi storey.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are parent and child bays located on level 2.
- Payment is due prior to exit using the pay stations.
- The pay stations are located throughout the car park and are signposted.
- The height to the top control of the pay stations is 137cm.
- There are 2 Blue Badge bays on Level 1.
- There are 9 Blue Badge bays on Level 2.
- There are 9 Blue Badge bays on Level 3.
- There are 11 Blue Badge bays on Level 4.
- The nearest Blue Badge bay on Level 1 is 21m from the Debenhams lift lobby.
- The furthest Blue Badge bay on Level 1 is 26m from the Debenhams lift lobby.
- The nearest Blue Badge bays on Levels 2, 3, and 4 are 4m from the Crowland Road lift lobby.
- The furthest Blue Badge bays on Levels 2, 3 and 4 are 20m from the Debenhams lift Lobby.
Vehicle and Pedestrian Entrance / Exit
- The entrance / exit is located in Green Terrace.
- There are two lanes for vehicles to enter the car park.
- These lanes have a barrier on each side, with controls that are accessible from the drivers window to get the issued ticket for parking.
- There are two lanes for vehicles to exit the car park.
- These lanes have a barrier on each side, with controls that are accessible from the drivers window that you enter your paid ticket to exit.
- There is a path to the left of the vehicle entrance which is over 150cm in width and allows access to the car park from Green Terrace.
Outside Access (Green Terrace Entrance)
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Entrance
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- This information is for the entrance located on Green Terrace.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 201cm.
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Ramp/Slope
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- The ramp/slope is located on the pathway leading to the entrance.
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Comments
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- There are gates on the path leading to the entrance (shown in photographs 3 and 4).
- The gates open away from you, are double, are permanently held open and are 230cm in width.
- There are bollards on the path leading to the entrance.
- The width between the bollards is 97cm.
Outside Access (Green Terrace Access Road Entrance)
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Entrance
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- This information is for the entrance located on Green Terrace, opposite the traffic lights.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
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Ramp/Slope
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- The ramp/slope is located on the pathway in front of the entrance.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located to the right of the pathway leading to the entrance.
- There is/are 12 step(s).
- The step(s) is/are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
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Comments
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- The steps can be bypassed by staying on the lower level of Green Terrace.
Outside Access (Crowtree Road Entrance)
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Entrance
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- This information is for the entrance located on Crowtree Road.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
Outside Access (Debenhams Level 2 Entrance)
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Entrance
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- This information is for the entrance located on Level 2 of the car park, leading in from the first floor of Debenhams.
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 120cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 120cm.
Outside Access (Debenhams Level 4 Entrance)
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Entrance
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- This information is for the entrance located on Level 4 of the car park, leading in from the second floor of Debenhams.
- There is stepped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
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Comments
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- There are security barriers in front of the entrance.
- The width between the security barriers is 146cm.
- There is a similar entrance on Level 1 of the car park, leading in from the ground floor of Debenhams (shown in photographs 3 and 4).
Lift (Debenhams Level 4 Entrance)
- There is a lift for public use.
- The lift is located to the left as you face the entrance.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is approximately 4m (4yd 1ft) from the Debenhams level 4 entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 98cm (3ft 3in).
- The dimensions of the lift are 102cm x 138cm (3ft 4in x 4ft 6in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is moderate to good.
Level Change (Debenhams Ground Floor Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Debenhams Ground Floor Entrance)
- There is a lift for public use.
- The lift is located to the left as you face the entrance.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is approximately 4m (4yd 1ft) from the Debenhams ground floor entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 98cm (3ft 3in).
- The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Reception (Security Office)
- The desk/counter is 3m (3yd 10in) from the vehicle and Pedestrian entrance / exit.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There is a bell to attract attention.
- The height of the bell is 109cm.
Inside Access
- There is not level access to the service(s).
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
Other Floors (Crowtree Road Lobby)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Crowtree Road Lobby)
- There is a lift for public use.
- The lift is located ahead as you enter the Crowtree Road entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- The lift is approximately 7m (7yd 1ft) from the Crowtree Road entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 188cm x 175cm (6ft 2in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Other Floors (Debenhams Entrance Lobby)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Debenhams Entrance Lobby)
- There is a lift for public use.
- The lift is located on the left as you enter via the Debenhams entrances on levels 2 and 4.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- The lift is approximately 2m (2yd 7in) from the Debenhams entrances.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 190cm x 175cm (6ft 3in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Other Floors (Green Terrace / Access Road Entrance Lobby)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Green Terrace / Access Road Entrance Lobby)
- There is a lift for public use.
- The lift is located to the right as you enter via the Green Terrace / Access Road entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- The lift is approximately 3m (3yd 10in) from the Green Terrace / Access Road entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 105cm x 205cm (3ft 5in x 6ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Level Change (Debenhams Lift Lobby from Car Park)
- There is a ramp/slope to access this area/service.
Accessible Toilet
- Accessible toilet facilities are not available.
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Comments
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- Please refer to the Bridges Shopping Centre guide for information on toilet facilities.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
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Comments
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- Please refer to the Bridges Shopping Centre guide for information on toilet facilities.
Additional Info
- A bowl of water can be provided for an assistance dog.
Related Access Guides
- To view other AccessAble access guides that are related to this one please use the links below.
- The Bridges Shopping Centre link (new tab) - click here.
- The Bridges Shopping Centre - Rooftop Car Park link (new tab) - click here.
- Ross Care Mobility link (new tab) - click here.