You are on Location. Skip to the next section.

Location

• The venue is located within The Bridges Shopping Centre.
• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Sunderland.
• The nearest Metro Station is Sunderland.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in March 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 23:30.
• Tuesday 07:00 - 23:30.
• Wednesday 07:00 - 23:30.
• Thursday 07:00 - 23:30.
• Friday 07:00 - 23:30.
• Saturday 07:00 - 23:30.
• Sunday 08:00 - 23:30.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • For up to date parking information please click here.
  • The car park is located in Terrace Green.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There are parent and child bays located on level 2.
  • Payment is due prior to exit using the pay stations.
  • The pay stations are located throughout the car park and are signposted.
  • The height to the top control of the pay stations is 137cm.
  • There are 2 Blue Badge bays on Level 1.
  • There are 9 Blue Badge bays on Level 2.
  • There are 9 Blue Badge bays on Level 3.
  • There are 11 Blue Badge bays on Level 4.
  • The nearest Blue Badge bay on Level 1 is 21m from the Debenhams lift lobby.
  • The furthest Blue Badge bay on Level 1 is 26m from the Debenhams lift lobby.
  • The nearest Blue Badge bays on Levels 2, 3, and 4 are 4m from the Crowland Road lift lobby.
  • The furthest Blue Badge bays on Levels 2, 3 and 4 are 20m from the Debenhams lift Lobby.

You are on Vehicle and Pedestrian Entrance / Exit. Skip to the next section.

Vehicle and Pedestrian Entrance / Exit

• The entrance / exit is located in Green Terrace.
• There are two lanes for vehicles to enter the car park.
• These lanes have a barrier on each side, with controls that are accessible from the drivers window to get the issued ticket for parking.
• There are two lanes for vehicles to exit the car park.
• These lanes have a barrier on each side, with controls that are accessible from the drivers window that you enter your paid ticket to exit.
• There is a path to the left of the vehicle entrance which is over 150cm in width and allows access to the car park from Green Terrace.

You are on Outside Access (Green Terrace Entrance). Skip to the next section.

Outside Access (Green Terrace Entrance)

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• Entrance View
  • This information is for the entrance located on Green Terrace.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 201cm.
• Ramp/Slope View
  • The ramp/slope is located on the pathway leading to the entrance.
• Comments View
  • There are gates on the path leading to the entrance (shown in photographs 3 and 4).
  • The gates open away from you, are double, are permanently held open and are 230cm in width.
  • There are bollards on the path leading to the entrance.
  • The width between the bollards is 97cm.

You are on Outside Access (Green Terrace Access Road Entrance). Skip to the next section.

Outside Access (Green Terrace Access Road Entrance)

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• Entrance View
  • This information is for the entrance located on Green Terrace, opposite the traffic lights.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
• Ramp/Slope View
  • The ramp/slope is located on the pathway in front of the entrance.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the pathway leading to the entrance.
  • There is/are 12 step(s).
  • The step(s) is/are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • The steps can be bypassed by staying on the lower level of Green Terrace.

You are on Outside Access (Crowtree Road Entrance). Skip to the next section.

Outside Access (Crowtree Road Entrance)

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• Entrance View
  • This information is for the entrance located on Crowtree Road.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.

You are on Outside Access (Debenhams Level 2 Entrance). Skip to the next section.

Outside Access (Debenhams Level 2 Entrance)

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• Entrance View
  • This information is for the entrance located on Level 2 of the car park, leading in from the first floor of Debenhams.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 120cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 120cm.

You are on Outside Access (Debenhams Level 4 Entrance). Skip to the next section.

Outside Access (Debenhams Level 4 Entrance)

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• Entrance View
  • This information is for the entrance located on Level 4 of the car park, leading in from the second floor of Debenhams.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Comments View
  • There are security barriers in front of the entrance.
  • The width between the security barriers is 146cm.
  • There is a similar entrance on Level 1 of the car park, leading in from the ground floor of Debenhams (shown in photographs 3 and 4).

You are on Lift (Debenhams Level 4 Entrance). Skip to the next section.

Lift (Debenhams Level 4 Entrance)

• There is a lift for public use.
• The lift is located to the left as you face the entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 4m (4yd 1ft) from the Debenhams level 4 entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 98cm (3ft 3in).
• The dimensions of the lift are 102cm x 138cm (3ft 4in x 4ft 6in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Level Change (Debenhams Ground Floor Entrance). Skip to the next section.

Level Change (Debenhams Ground Floor Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Debenhams Ground Floor Entrance). Skip to the next section.

Lift (Debenhams Ground Floor Entrance)

• There is a lift for public use.
• The lift is located to the left as you face the entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 4m (4yd 1ft) from the Debenhams ground floor entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 98cm (3ft 3in).
• The dimensions of the lift are 104cm x 140cm (3ft 5in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Reception (Security Office). Skip to the next section.

Reception (Security Office)

• The desk/counter is 3m (3yd 10in) from the vehicle and Pedestrian entrance / exit.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a bell to attract attention.
  • The height of the bell is 109cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are medium.

You are on Other Floors (Crowtree Road Lobby). Skip to the next section.

Other Floors (Crowtree Road Lobby)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Crowtree Road Lobby). Skip to the next section.

Lift (Crowtree Road Lobby)

• There is a lift for public use.
• The lift is located ahead as you enter the Crowtree Road entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• The lift is approximately 7m (7yd 1ft) from the Crowtree Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 188cm x 175cm (6ft 2in x 5ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors (Debenhams Entrance Lobby). Skip to the next section.

Other Floors (Debenhams Entrance Lobby)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Debenhams Entrance Lobby). Skip to the next section.

Lift (Debenhams Entrance Lobby)

• There is a lift for public use.
• The lift is located on the left as you enter via the Debenhams entrances on levels 2 and 4.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• The lift is approximately 2m (2yd 7in) from the Debenhams entrances.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 190cm x 175cm (6ft 3in x 5ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors (Green Terrace / Access Road Entrance Lobby). Skip to the next section.

Other Floors (Green Terrace / Access Road Entrance Lobby)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Green Terrace / Access Road Entrance Lobby). Skip to the next section.

Lift (Green Terrace / Access Road Entrance Lobby)

• There is a lift for public use.
• The lift is located to the right as you enter via the Green Terrace / Access Road entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• The lift is approximately 3m (3yd 10in) from the Green Terrace / Access Road entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 105cm x 205cm (3ft 5in x 6ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Debenhams Lift Lobby from Car Park). Skip to the next section.

Level Change (Debenhams Lift Lobby from Car Park)

• There is a ramp/slope to access this area/service.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

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• Comments View
  • Please refer to the Bridges Shopping Centre guide for information on toilet facilities.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • Please refer to the Bridges Shopping Centre guide for information on toilet facilities.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble access guides that are related to this one please use the links below.
• The Bridges Shopping Centre link (new tab) - click here.
• The Bridges Shopping Centre - Rooftop Car Park link (new tab) - click here.
• Ross Care Mobility link (new tab) - click here.