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Tesco Cambridge Milton Superstore

Cambridge Road Industrial Estate, Milton, Cambridge, CB24 6AY

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Access Guide

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Summary

Getting Here

COVID-19 Information

  • The information in this section was taken in February 2021.
  • There are external queuing points.
  • The external queuing points are not clearly marked/signed.
  • There are separate doors for entering and exiting.
  • The doors to the right as you face the store are used for entry, with the doors to the left used for exiting the store.
  • There is a traffic light system in place at the entrance/exit.
  • There is a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 95cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is signage throughout the store to remind people of social distancing.
  • There are protective clear screens located at checkouts/counters.
  • The Café was closed at the time of the survey.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s), mobility/electric scooter(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
  • To obtain mobility aids please contact customer service.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
  • There is not a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located off Cambridge Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 22 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 232cm x 465cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free for up to 3 hours.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The pedestrian walkways are located leading from the Blue Badge bays to the front of the store.
    • The surface on the approach to the entrance(s) is tarmac and block paving.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located to the right as you face the store.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • There is tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

ATM(s)

  • The ATM(s) is/are located to the far right as you face the store.
  • The ATM(s) is/are 75m from the entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 115cm.
  • The bollards have a visual identification band.
  • The controls/screen heights vary between 96cm and 135cm.
  • There is not a lowered ATM available.

Approach (Entrance)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 114cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 128cm.
    • There is step-free access on the approach.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Entrance View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • There are identical sets of doors at either side of the entrance foyer.
    • There are security pillars at the entrance doors.
    • The barriers do contrast visually with the flooring.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 115cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles are obstructed by product bins.
    • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located to the left as you enter the store.
    • F&F Clothing is approximately 15m from the entrance.
    • F&F Clothing is clearly visible from the entrance.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is not clearly signed.
    • The majority of aisle widths are 150cm+.
    • There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Counter View
    • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
  • Standard Fitting Room(s) View
    • There is/are 2 standard fitting room(s) within the store.
    • The fitting room(s) is/are clearly signed.
  • Comments View
    • The fitting rooms were closed at the time of survey (23/02/2021).

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located to the right as you enter the store.
    • Tesco Mobile is approximately 35m from the entrance.
    • Clear signage for Tesco Mobile is not visible from the entrance.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • Resting/seating areas are available in this area.
    • The seats do not have armrests.
    • Background music is played at all times.
    • Lighting levels are moderate to good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 100cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 1 consultation desk(s) available.
    • The consultation desk surveyed is 1m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the lowest desk is 94cm.
    • The distance between the floor and the underside of the highest desk is 97cm.
    • The distance between the floor and the underside of the desk(s) is 97cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • The seats do not have armrests.

Pharmacy

  • Pharmacy Area View
    • The Pharmacy is located at the rear of the store.
    • The Pharmacy is approximately 50m from the entrance.
    • Clear signage for the Pharmacy is visible from the entrance.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is not clearly signed.
    • There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • There is a mixture of seating with and without armrests.
    • Background music is played at all times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 100cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/02/2021.
    • The hearing assistance system was working at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room is 6m from the pharmacy counter.
    • The consultation room is clearly signed.
    • There is a clear unobstructed route to the consultation room.
    • There is a/are door(s) leading into the consultation room.
    • There is written signage on or near the door.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The clear door width is 82cm.
    • There is not room for a wheelchair user to manoeuvre within the consultation room.
    • The seats do not have armrests.
    • Lighting levels are good.
    • The consultation room is fully enclosed.

Café (Costa)

  • The following information is for the café.
  • The café is located to the right as you enter.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Menu types include; written wall menus and picture wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • There is not a hearing assistance system.
  • The height of the counter is 105cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are moderate to good.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 75cm.
  • The standard height for the underside of dining tables is 73cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also bench seats.
  • The type of flooring in this area is vinyl and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located at the front of the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s), self-service checkout(s) and basket only checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following standard checkout(s) have a hearing assistance system; 15, 30, and 24.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 30.
    • The hearing assistance system(s) was/were tested on 23/02/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The basket only checkout(s) is not/are not placed in front of a plain background.
    • The height of the basket only checkout(s) is/are 92cm.
    • There is not a lowered section at the basket only checkout(s).
    • The chip & pin card machines are not accessible from the basket only checkout(s).
    • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 63cm and 134cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 63cm and 134cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Comments View
    • The self-service and Scan as you Shop checkouts are in the same area.

Counter (Tesco Money)

  • The counter is located to the right as you enter the store.
  • The counter is approximately 5m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/02/2021.
  • The hearing assistance system was not working at the time of testing.

Counter (Customer Service)

  • The counter is located to the right as you enter the store.
  • The counter is approximately 12m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/02/2021.
  • The hearing assistance system was working at the time of testing.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the store.
    • This accessible toilet is approximately 45m (49yd 8in) from the entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 81cm (2ft 8in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 144cm x 193cm (4ft 9in x 6ft 4in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 58cm.
    • The shelf is not located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 97cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the right as you enter the store.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 45m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located to the right as you enter the store, along the rear of the checkouts and then to the right.
  • The parent and baby room is approximately 45m from the entrance.
  • There is step-free access to the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 85cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.