Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Tesco Grocery Click+Collect services, a pharmacy, Tesco Mobile shop, a petrol station and Scan as you Shop.
- In this store these services are available; Costa Coffee, Timpson's, Vision Express, National/Health Lottery, Rug Doctor (Carpet Cleaning), Coin Exchange and Max Spielmann.
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; a Changing Places facility, an accessible toilet, standard toilets and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The Caird Avenue Tesco bus stop is approximately 40 metres from the store.
Destinations include Boscombe, Lymington, Bournemouth and New Milton. - For more information on Yellow Buses please click here (opens new tab).
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By Train
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- The nearest train station is New Milton.
- New Milton station is approximately 1 mile from the store, with direct links to Poole, Winchester, and London Waterloo.
- For more information on New Milton station please click here (opens new tab).
- For more information on National Rail enquiries please click here (opens new tab).
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Comments
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- The store is located south east of New Milton Town Centre on Caird Avenue, off the A337.
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the Customer Services counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a/are wheelchair(s) and mobility/electric scooter(s) available to borrow.
- To obtain mobility aids please contact a colleague at the Customer Services counter.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable, adapted with padded seat and adapted with padded seat/headrest.
- There is not a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Caird Avenue.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 17 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 480cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The width of the hatched zones at the side of the Blue Badge bays is 120cm.
The width of the hatched zones to the rear is 100cm. - The majority of the Blue Badge bays are in the parking area to the left of the store.
There are some Blue Badge bays with faded markings, as shown in photographs 4 and 5, which are located in the parking aisle opposite the entrance.
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Paying
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- Parking is free for up to 2 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located to the right of the main entrance .
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- There are bollards located directly next to the drop-off point.
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Pod Point.
- Fast charging is available.
- The electric vehicle charging point(s) is/are located at the front of the car park, to the right when facing the store.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 235cm x 469cm.
- The charging point(s) is/are located to the side as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 120cm to 130cm.
- The height range of the electric vehicle charging point nozzle slot is 96cm to 106cm.
- An app is required to use the charging point(s).
- Payment signs are not provided.
- Payment for charging is made via an app/online.
- For more information and a guide to electric vehicle charging please click here.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach
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Approach
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- The surface of the approach is block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 87cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 114cm.
- There is step-free access on the approach.
- There are structural pillars located on the walkway outside the store.
ATM(s)
- The ATM(s) is/are located to the right of the main entrance .
- The ATM(s) is/are 5m from the main entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 87cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 114cm.
- The controls/screen heights vary between 96cm and 136cm.
- There is a lowered ATM available.
- The height range of the lowered ATM controls/screen is 86cm to 126cm.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store, to the left of the foyer.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Entrance only'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 274cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 170cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 170cm.
- The foyer and entrance have been divided to create a sperate entrance and exit.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 90cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 100cm.
- Some aisles are obstructed by product bins and floor to ceiling pillars.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located in the café, in the Pharmacy and in Tesco Mobile.
- There is a mixture of seating with and without armrests.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located at the rear of the store, straight ahead as you enter.
- The Pharmacy is approximately 40m from the main entrance.
- The Pharmacy is clearly visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 97cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/11/2021.
- The hearing assistance system was not working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 1m from the pharmacy counter.
- The consultation room is clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 88cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- Background music is played at all times.
- Lighting levels are good.
- The consultation room is fully enclosed.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located to the right as you enter the store, behind the self-service checkouts.
- Tesco Mobile is approximately 15m from the main entrance.
- Clear signage for Tesco Mobile is not visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 2 consultation desk(s) available.
- The consultation desk surveyed is 4m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 71cm.
- There is not sufficient space to write or sign documents on the desk(s).
- There is bench seating and single seats without armrests.
Café (Costa)
- The following information is for the café.
- The café is located to the right as you enter the store, behind the checkouts.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold drinks and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- Background music is played at all times.
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system is located at the payment counter.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/11/2021.
- The hearing loop was working at the time of testing.
- The height of the counter is 105cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 56cm.
- The distance between the floor and the underside of the highest dining table is 72cm.
- The standard height for the underside of dining tables is 75cm.
- The surface height of the lowest table is 68cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also armchairs and sofas.
- The type of flooring in this area is wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
Counter (Customer Services and Tobacconist)
- The counter is located to the right as you enter the store.
- The counter is approximately 8m from the main entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/11/2021.
- The hearing assistance system was working at the time of testing.
Checkouts
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Checkout Area
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- The checkout(s) is/are located at the front of the store, to the right as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkouts 1, 5, 6 and 13.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkouts 1 and 6.
- The hearing assistance system(s) was/were tested on 11/11/2021.
- The hearing assistance system at checkout 1 was working.
The hearing assistance system at checkout 6 was not turned on.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 61cm and 131cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 61cm and 131cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Changing Places
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Location and Access
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- The facility is located to the right as you enter the store, behind the checkouts, between Costa Coffee and Tesco Mobile.
- The facility is approximately 20m (21yd 2ft) from the main entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- There is pictorial and written text signage on or near the door.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a colleague at the Customer Services counter.
- The door opens outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door does not have a horizontal grab rail.
- The width of the door is 95cm (3ft 1in).
- The dimensions of the facility are 301cm x 327cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is high.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 172cm.
- The transfer space on the left as you face the toilet is 109cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is low.
- As you face the toilet there are vertical grab rails on both sides.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is low.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 79cm.
- The toilet has a backrest.
- The toilet seat colour contrast is high.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 176cm (5ft 9in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 77cm.
- The wash basin tap type is sensor.
- There is not a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The colour contrast between the wash basin grab rail(s) and wall is high.
- There is a soap dispenser.
- The soap dispenser is not at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 110cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 100cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 86cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the room.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 51cm.
- The shelf is located where it is reachable.
- There is a/are female sanitary, nappy/incontinence bin and pedal bin disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a coat hook.
- There are coat hooks in the toilet at 100cm and 135cm from the floor.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are moderate to good.
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Comments
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- The toilet roll holder is not within reach from the toilet.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located to the right as you enter the store, behind the checkouts.
- The parent and baby room is approximately 30m from the main entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 75cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
- The soap dispenser is 28cm above the basin.
There is a wide towel dispenser available, which is 35cm above the baby changing table.
There is a hand dryer available, which is 107cm from the floor.
Toilet with Adaptations
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right as you enter the store, behind the checkouts.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 84cm (2ft 9in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 195cm x 195cm (6ft 5in x 6ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 136cm (4ft 6in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 162cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 64cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 90cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 66cm (2ft 2in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 89cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 98cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
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Comments
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- The shelf is partially obstructed by the horizontal grab rail.
- The flush is 120cm from the floor.
- The shelf is partially obstructed by the horizontal grab rail.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the right as you enter the store, behind the checkouts.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 30m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.