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Tesco Yorkgate Centre Superstore

100-150 York Street, Belfast, BT15 1WA

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Customers should request help or assistance from the Customer Services Counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is a colleague trained in British Sign Language.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (large) with baby seat and adapted with padded seat.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on York Street.
    • The name of the car park is Yorkgate Centre.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • There are bollards on the approach.
    • The height of the bollard(s) is 110cm.
    • The bollards do not contrast visually with the paving.
    • The minimum width between the bollards is 120cm.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located on the outside of the building to the right as you approach the shopping mall .
  • The ATM(s) is/are 45m from the from the store entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 96cm.
  • The bollards do not contrast visually with the paving.
  • The minimum width between the bollards is 120cm.
  • The controls/screen heights vary between 91cm and 130cm.
  • There is not a lowered ATM available.
  • The bollards have visual identification bands but most that these were worn away and/or damaged.
  • Although the store has two ATMs one has been taken out of service to meet the requirements of social distancing.

Entrance

  • Entrance View
    • This information is for the entrance located to the centre of the building as you approach from the car park.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 120cm.
    • There are identical sets of doors at either side of the entrance foyer.
    • When you enter the building you pass through the outer doors into the foyer and then you need to pass through the doors into the Retail Mall, TESCO is at the end of this mall some 50 metres from the entry doors.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.
    • A hand and trolley/ basket handle cleaning station is positioned tin the foyer and another at the end of the retail mall at the entance to the Tesco store.

Counter

  • The counter is located to your right as you enter the store.
  • The counter is approximately 5m from the the entrance to the store.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 102cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/10/2021.
  • The hearing assistance system was working at the time of testing.
  • To compensate for the loss of counter space with the erection of the clear screen the store has placed two lower tables to assist customers. Both tables are 67cm from the floor and the moveable chip and pin machines are placed on these tables.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 97cm.
    • Support pillars reduce the aisles width on a few aisles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located as you enter the store you will have the Customer Services on your right, carry straight on and you will find F&F on your left opposite the fresh produce section.
    • F&F Clothing is approximately 18m from the the store entance.
    • Clear signage for F&F Clothing is not visible from the lift.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is not clearly signed.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 70cm.
    • Product displays restrict some aisles widths.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
  • Counter View
    • The counters have been removed, customers making purchases should use the staffed checkouts to pay for their purchases.
  • Accessible Fitting Room(s) View
    • All fitting rooms are out of service to meet the requirements of Covid-19.
  • Standard Fitting Room(s) View
    • There is/are 0 standard fitting room(s) within the store.

Café

  • The following information is for the café.
  • The café is located to your right as you enter the store beside the checkouts.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; picture wall menus and written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • Staff are happy to assist customers.
  • The type of food served here is Hot and cold snacks and drinks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is located at the payment section at the end of the Café counter.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/10/2021.
  • The hearing loop was not working at the time of testing.
  • The height of the counter is 90cm.
  • The height of the lowered section at the counter is 85cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
  • The lighting levels are good.
  • There is ample room for a wheelchair user to manoeuvre.
  • The height between the floor and the underside of the lowest dining table is 48cm.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • The standard height for the underside of dining tables is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • There are also coffee tables, high tables, armchairs and bench seats.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to your right as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 3; 5 and 7.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 3: 5 and 7.
    • The hearing assistance system(s) was/were tested on 15/10/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • All units were tested and found to be working.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 120cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.