You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The classrooms in the Core Building can be used as a quiet space.
• All-terrain Tramper mobility scooter.
  The Eden Project partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive Outdoor Gardens and estate.
  The Tramper is able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored. As there is only one Tramper available for hire, it is strongly recommended to book ahead. There is a hire charge for this service. If you would like to book a Tramper please get in touch directly with the Eden Team on [email protected] or call us on 01726 811 911.
• The Eden Project has a number of manual wheelchairs (approximately 25) which are free of charge and available to borrow on a first come first served basis.
  Booking is not necessary for the manual chairs.
  These are available in the Apple car parks and visitor centre.
  All wheelchairs are routinely cleaned by stewarding staff before and after use.
  The Eden Project has eight powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment.
  The weight limit for these chairs is 21 stone; you can find out more in our powered wheelchair safety guide.
  If you would like to book a self-propelled or powered wheelchair please get in touch directly with the Eden Team on [email protected] or call us on 01726 811 911.
• There is a text reader that can be borrowed to read and interpret signs.
  You are able to pre-book an Access Guide to support your visit – please telephone 01726 818 558 or email [email protected] for information.
• A BSL Interpreter can be arranged in advance. Please contact the venue for more information.

You are on Related Access Guides (Easy Access Route Upper Gardens to the Core Building, Lower Gardens, Link Building / Biomes). Skip to the next section.

Related Access Guides (Easy Access Route Upper Gardens to the Core Building, Lower Gardens, Link Building / Biomes)

• The Easy Access Route from the Upper Gardens to the Lower Gardens is located to the right after exiting the visitor centre.
  There are two slopes which lead to a bridge which crosses to the opposite side of the Gardens.
  After the bridge there is a lift which goes down to the same level as the entrance to the second floor of the Core Building.
  The lift within the Core Building can be used to access the Lower Gardens via the Ground Floor entrance.
  For more detailed information about the route please click the link below.
• Easy Access Route to Core Building, Lower Gardens and Link Building / Biomes. link (new tab) - click here

You are on Outside Access (First Floor). Skip to the next section.

Outside Access (First Floor)

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• Entrance View
  • This information is for the entrance located at the rear of the outer gardens.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 147cm.
  • The doors are permanently held open during warmer weather. The doors are only closed in colder weather to conserve heat. Staff can provide assistance with the doors if needed.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located ahead as you enter from both ground floor and first floor entrances.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the entrances.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 145cm (4ft 9in).
• The dimensions of the lift are 220cm x 150cm (7ft 3in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located next to the ground floor and first floor entrances.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Outdoor Seating (Link Building Ground Floor). Skip to the next section.

Outdoor Seating (Link Building Ground Floor)

• The outdoor seating is located outside the Link Building.
• There is step-free access to the outdoor seating.
• The distance between the floor and the underside of the lowest dining table is 68cm.
• The distance between the floor and the underside of the highest dining table is 71cm.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• All chairs have armrests on both sides.
• The type of flooring in this area is tarmac.

You are on Outside Access (Ground Floor). Skip to the next section.

Outside Access (Ground Floor)

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• Entrance View
  • This information is for the entrance located at the rear of the outer gardens.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 147cm.
• Step(s) View
  • The doors are permanently held open during warmer weather. The doors are only closed in colder weather to conserve heat. Staff can provide assistance with the doors if needed.

You are on Eating and Drinking (Ground Floor - Little Lunch Box). Skip to the next section.

Eating and Drinking (Ground Floor - Little Lunch Box)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the left after you enter, next to the Barista Station.
  • There is step-free access to the café.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 96cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 72cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • The type of flooring in this area is stone.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Eating and Drinking (Ground Floor - Barista Station). Skip to the next section.

Eating and Drinking (Ground Floor - Barista Station)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the right after you enter.
  • There is step-free access to the café.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 85cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 72cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests on both sides.
  • The type of flooring in this area is stone.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Link Building - Barista Station and Little Lunch Box - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Link Building - Barista Station and Little Lunch Box - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located next to Barista Station and Little Lunch Box.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 73cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (Barista Station and Little Lunch Box). Skip to the next section.

Standard Toilet(s) (Barista Station and Little Lunch Box)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located next to Barista Station and Little Lunch Box.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • The height of the wash basin(s) is 80cm.
  • The height of the lowered wash basin is 60cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Parent and Baby Room (Barista Station and Little Lunch Box). Skip to the next section.

Parent and Baby Room (Barista Station and Little Lunch Box)

• There is a parent and baby room for public use.
• The parent and baby room is located next to Barista Station and Little Lunch Box.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 84cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Eating and Drinking (Ground Floor - Biome Kitchen). Skip to the next section.

Eating and Drinking (Ground Floor - Biome Kitchen)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located to the left after you enter.
  • There is step-free access to the restaurant.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 118cm.
  • There is a moveable card machine available for payment.
  • The food collection counter is 85cm high.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 63cm.
  • The distance between the floor and the underside of the highest dining table is 79cm.
  • The standard height for the underside of dining tables is 67cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is stone.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Link Building - Biome Kitchen - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Link Building - Biome Kitchen - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located opposite the Biome Kitchen.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 147cm x 210cm (4ft 10in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 71cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 40cm (1ft 4in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (Biome Kitchen). Skip to the next section.

Standard Toilet(s) (Biome Kitchen)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located next to Biome Kitchen.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The height of the lowered wash basin is 64cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Biome Kitchen). Skip to the next section.

Parent and Baby Room (Biome Kitchen)

• There is a parent and baby room for public use.
• The parent and baby room is located next to Biome Kitchen.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 96cm (3ft 2in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 78cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Related Access Guides (First Floor Link Shop, Ice Cream Kiosk and Biomes). Skip to the next section.

Related Access Guides (First Floor Link Shop, Ice Cream Kiosk and Biomes)

• The Eden Project - Link Building - First Floor - Biomes Ice Cream Kiosk and Shop link (new tab) - click here
• The Eden Project - Rainforest Biome link (new tab) - click here
• The Eden Project - Mediterranean Biomes link (new tab) - click here