Access Guide
Getting To (Choices Cafe and Restaurant)
- The most accessible route from the Blue Badge Bays only parking has a slight ramp or slope, uneven surfaces and a dropped kerb.
- View further information about parking at the hospital (opens new tab).
- Access to Choices Cafe and Restaurant is via the main entrance.
- There is a drop-off point at this entrance.
- View further information about entrances (opens new tab).
- Choices Cafe and Restaurant is located on the lower ground floor in the Tower Block.
- Choices Cafe and Restaurant is approximately 20m from the tower block lifts.
- Enter the hospital via the main entrance and follow the main corridor ahead.
- Turn right and continue along the main corridor until you reach the lift lobby.
- Take a lift to the lower ground floor.
- As you exit the lift, turn left, then left again.
- The entrance to Choices Cafe and Restaurant is directly ahead.
- Internally the most accessible route has step-free level access, a lift and doors permanently held open.
- Some flooring along the route is shiny.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab).
Parking (Blue Badge Bays Only)
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Car Park
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- The car park is located off Pield Heath Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 11 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 470cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 130cm.
- The nearest designated bay is 25m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are not available.
- View information on parking policies/charges (opens new tab).
Entrance (Main Entrance)
- This entrance is located at the front of the Hillingdon Hospital, on the right hand side.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with no handrails.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 148cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 155cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
- There is an alternative entrance from the drop off area.
- There are double automatic doors.
- The doors open by sliding.
- The width of the doors are 148cm.
- These doors are locked between 8.30pm and 6.30am.
- This entrance gives access to the ground floor.
Lift (Tower Block)
- The lift surveyed is located to the right from the main entrance.
- The distance from the main entrance is 25m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The lower ground floor, ground floor, 1st floor, 2nd floor, 3rd floor, 4th floor, 5th floor, 6th floor, 7th floor and 8th floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 120cm.
- The internal dimensions of the lift are 145cm (width) x 260cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
Entrance (Choices Cafe and Restaurant)
- This entrance is located on the lower ground floor in the Tower Block.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- The height of the hand sanitiser is 120cm.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 190cm.
- The doors have a high visual contrast.
Eating and Drinking (Choices Cafe and Restaurant)
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Location and Access
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- Choices Cafe and Restaurant is located on the lower ground floor in the Tower Block.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There are double manual doors with a low visual contrast.
- The doors are permanently held open.
- The width of the opening is 160cm.
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Service
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- This area has buffet counters, self service counters, staff who can provide assistance with ordering and designated seating.
- Full table service is not available.
- Menus are wall-mounted and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The buffet counter was surveyed.
- The counter is located to the left from Choices Cafe and Restaurant entrance.
- There is step-free level access to the counter.
- The height of the counter is 92cm.
- There is not a lowered section at the counter.
- The height of the tray rail is 85cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and armchairs.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the size of the space.
Seating Area (Courtyard)
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Location and Access
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- The Courtyard is located at the rear of Choices Cafe and Restaurant.
- The most accessible route has step-free level access.
- There is step-free access via slope into this area.
- The slope has a slight gradient.
- There are double manual doors with a low visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The doors open away from you.
- The width of the opening is 72cm.
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Seating Area
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- Some of the seating area is covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- Seating available in this area includes: chairs with armrests and benches.
- Furniture available in this area includes: tables and picnic tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.