You are on Getting To (Eye Clinic and ENT Clinic). Skip to the next section.

Getting To (Eye Clinic and ENT Clinic)

• The most accessible route from Car Park B has a slight ramp or slope, uneven surfaces, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
• View further information about parking at the hospital (opens new tab).
• Access to the Eye Clinic and ENT Clinic is via the Emergency Department and Outpatients Department entrance.
• There is a drop-off point at this entrance.
• View further information about entrances (opens new tab).
• The Eye Clinic and ENT Clinic is located on the first floor of the Outpatients Block.
• The Eye Clinic and ENT Clinic is approximately 5m from the Outpatients lift.
• Enter via the Emergency Department and Outpatients Department entrance.
• Proceed ahead to the Outpatients lift on the left.
• Take the lift to the first floor.
• On exiting the lift, continue straight ahead.
• The entrance to the Eye Clinic and ENT Clinic is ahead, on the right.
• Internally the most accessible route has step-free level access, a lift and doors permanently held open.
• Some flooring along the route is shiny.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab).

You are on Parking (Car Park B). Skip to the next section.

Parking (Car Park B)

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• Car Park View
  • The car park is located off Pield Heath Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 430cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 130cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 66m from the Emergency Department and Outpatients Department entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces, bollards, narrow walkways and a pedestrian crossing.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located throughout the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).

You are on Entrance (Emergency Department and Outpatients Department Entrance). Skip to the next section.

Entrance (Emergency Department and Outpatients Department Entrance)

• This entrance is located at the front of the Hillingdon Hospital, on the left hand side.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The height of the hand sanitiser is 127cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 186cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 114cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.
• This entrance gives access to the ground floor.

You are on Lift (Outpatients). Skip to the next section.

Lift (Outpatients)

• The lift surveyed is located to the left from the Emergency Department and Outpatients Department entrance.
• The distance from the Emergency Department and Outpatients Department entrance is 8m.
• The most accessible route to the lift has step-free level access and doors permanently held open.
• The lower ground floor, ground floor and first floor are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 155cm (width) x 240cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Department / Service (Eye Clinic and ENT Clinic). Skip to the next section.

Department / Service (Eye Clinic and ENT Clinic)

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• Location and Access View
  • The Eye Clinic and ENT Clinic is located on the first floor of the Outpatients Block.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • The height of the hand sanitiser is 114cm.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 88cm.
• Getting Around View
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: a steep ramp to access the Audio Test Room.
  • Access throughout may include doors permanently held open and narrow walkways.
  • The walls and floor visual contrast varies between low and high.
  • There may be background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were even at the time of the survey.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.
  • There is not a hearing assistance system.
  • The following facilities are available for patients: a toilet with adaptations and a standard toilet.

You are on Toilet and Changing Facilities (Eye Clinic and ENT Clinic). Skip to the next section.

Toilet and Changing Facilities (Eye Clinic and ENT Clinic)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located along the department corridor, to the left before the waiting area.
  • The toilet with adaptations has a left hand transfer space.
  • The shared step-free standard toilet facilities are located along the department corridor, to the left before the waiting area.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the standard toilet, along the department corridor, to the left before the waiting area.

You are on Reception (Eye Clinic and ENT Clinic). Skip to the next section.

Reception (Eye Clinic and ENT Clinic)

• The reception is located on the left as you enter.
• The distance from the Eye Clinic and ENT Clinic entrance is 1m.
• There is step-free level access to reception.
• The height of the reception desk is 121cm.
• There is a lowered section at the desk.
• The height of the lowered section is 77cm.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Seating Area (Main Waiting Area). Skip to the next section.

Seating Area (Main Waiting Area)

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• Location and Access View
  • The main waiting area is at the end of the department corridor, after reception.
  • The most accessible route has step-free level access, doors permanently held open and narrow walkways.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Seating Area (Children's Waiting Area). Skip to the next section.

Seating Area (Children's Waiting Area)

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• Location and Access View
  • The children's waiting area is within the main waiting area.
  • The most accessible route has step-free level access, doors permanently held open and narrow walkways.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors open away from you.
  • The width of the opening is 113cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Photography and Optical Coherence Tomography). Skip to the next section.

Consultation / Medical Room (Photography and Optical Coherence Tomography)

• There are 3 consultation/medical rooms available.
• The room surveyed was; Photography and Optical Coherence Tomography.
• The room is located along the department corridor, on the right.
• The most accessible route to the room has step-free level access and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked door can be opened on request.
• The door opens inwards.
• The width of the opening is 90cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: desks.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Clinic Room). Skip to the next section.

Consultation / Medical Room (Clinic Room)

• There are 4 consultation/medical rooms available.
• The room surveyed was; 6.
• The room is located off the main waiting area.
• The most accessible route to the room has step-free level access, doors permanently held open and narrow walkways.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens by sliding.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: desks.
• The furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Audio Test Room). Skip to the next section.

Consultation / Medical Room (Audio Test Room)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Audio Test Room 1.
• The room is located off the main waiting area.
• The most accessible route to the room has step-free level access, doors permanently held open and narrow walkways.
• There is written text and numbered signage on or near the door.
• There is step-free access via ramp into the room.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 91cm.
• There is a second inner door to provide sound proofing.
• The second door is manual and opens away from you, with an open width of 91cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Vision Lanes). Skip to the next section.

Consultation / Medical Room (Vision Lanes)

• There are 3 consultation/medical rooms available.
• The room surveyed was; Vision Lanes.
• The room is located off the main waiting area.
• The most accessible route to the room has step-free level access, doors permanently held open and narrow walkways.
• There is step-free level access into the room.
• The width of the opening is 98cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a low visual contrast.
• Seating available in the room includes: chairs with armrests.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Laser Treatment Room). Skip to the next section.

Consultation / Medical Room (Laser Treatment Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Laser Treatment Room.
• The room is located off the rear of the main waiting area.
• The most accessible route to the room has step-free level access, doors permanently held open and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The height of the hand sanitiser is 110cm.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens inwards.
• The width of the opening is 85cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 190cm.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located along the department corridor, to the left before the waiting area.
  • The distance from the Eye Clinic and ENT Clinic entrance is 15m.
  • The most accessible route to the toilet has step-free level access, doors permanently held open and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens both ways and has a high visual contrast.
  • The width of the door opening is 79cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 177cm (width) x 202cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 114cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 137cm from the floor.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a clinical waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 149cm and 160cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.