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Hearing Aid and Hearing Therapy Department

Hillingdon Hospital, Pield Heath Road, Uxbridge, Middlesex, UB8 3NN

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Access Guide

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Getting To (Hearing Aid and Hearing Therapy Department)

Parking (Car Park C)

  • Car Park View
    • The car park is located off Royal Lane.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 490cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 8m from the Beaconsfield entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located throughout the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Beaconsfield Entrance)

  • This entrance is located at the rear of the Hillingdon Hospital.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 156cm.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the lower ground floor.

Exit (From Annexe Corridor)

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit.
  • The doors open away from you.
  • The width of the opening is 144cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.

Entrance (Hearing Aid and Hearing Therapy Department)

  • This entrance is located outside the main hospital building, at the far end of the Annexe Corridor.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Department / Service (Hearing Aid and Hearing Therapy Department)

  • Location and Access View
    • The Hearing Aid and Hearing Therapy Department is located immediately ahead as you enter through the external Hearing Aid and Hearing Therapy Department entrance.
    • There is no signage on or near the door.
    • There is step-free level access into this area.
    • The height of the hand sanitiser is 96cm.
    • There is a single manual door with a high visual contrast.
    • The door opens towards you.
    • The width of the opening is 78cm.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the audiology booth.
    • Access throughout may include manual doors and narrow walkways.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 6 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables and coffee tables.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: a toilet with adaptations.

Reception (Hearing Aid and Hearing Therapy Department)

  • The reception is located immediately on the left as you enter the Hearing Aid and Hearing Therapy Department.
  • The distance from the Hearing Aid and Hearing Therapy Department entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 103cm.
  • There is not a lowered section at the desk.
  • The reception has windows and glazed screens.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 130cm to 160cm from the floor.
  • The touchscreen has text-to-speech output.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables and coffee tables.

Consultation / Medical Room (Audiology Booth)

  • There is 1 consultation/medical room available.
  • The room surveyed was; the Audiology Booth.
  • The room is located ahead through reception and then on the right.
  • The most accessible route to the room has step-free level access, manual doors and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free access via ramp into the room.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There is a single manual door with a low visual contrast.
  • The door opens outwards.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (Consulting Room)

  • There are 5 consultation/medical rooms available.
  • The room surveyed was; Room 3.
  • The room is located ahead through reception and then on the right.
  • The most accessible route to the room has step-free level access, manual doors and narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 106cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 78cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located immediately to the left as you enter the Hearing Aid and Hearing Therapy Department.
    • The distance from the Hearing Aid and Hearing Therapy Department entrance is 1m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens both ways and has a high visual contrast.
    • The width of the door opening is 83cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 172cm (width) x 198cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 101cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 92cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 103cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 119cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a sanitary bin and a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 172cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.