You are on Getting To The Hospital (Hillingdon Hospital). Skip to the next section.

Getting To The Hospital (Hillingdon Hospital)

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• By Road View
  • The postcode for the SAT-NAV is UB8 3NN. Hillingdon Hospital is situated to the south of Hillingdon town centre. Hillingdon Hospital can be accessed from the M40 or M4.
  • There are blue badge bays located in car parks A, B, C and D. Parking is limited, so where possible you are advised to travel by public transport.
• By Bus View
  • There is a bus stop located on Pield Heath Road. Buses U1, U2, U3, U4, U5, and U7 stop here.
  • There is an onsite bus stop.
  • The bus stop is located to the right of the main entrance on Pield Heath Road.
  • The bus stop is sheltered, it has benched seating and a space for a wheelchair user.
  • The bus stop is approximately 155 metres from the main entrance. The route is fairly level, however, at the time of survey the path was obstructed due to ongoing construction work at the Hillingdon Hospital.
• By Train View
  • West Drayton Station is the nearest train station and is served by GWR and TFL Rail. West Drayton station is approximately 2.1 miles from the hospital.
• By Underground View
  • The nearest underground station is Uxbridge and is served by the Metropolitan and Piccadilly lines. It is 2.1 miles from the hospital.
• Useful Links View
  • Please use the link below for up to date London transport information.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for information on getting to the hospital provided by Hillingdon Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for more information on West Drayton Station.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for more information on Uxbridge Underground Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital, along the main corridor.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 279 973.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found by the main entrance.
• Documents are available in an alternative format and can be provided to include: large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

You are on Hospital Parking (Car Park B). Skip to the next section.

Hospital Parking (Car Park B)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the left side of the hospital site.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 258cm x 407cm (8ft 6in x 13ft 4in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located within car park B, in front of Maternity.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located by the Outpatients Entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 68m (74yd 1ft) from the Outpatient Entrance.

You are on Getting To (Hughes Centre). Skip to the next section.

Getting To (Hughes Centre)

• The Hughes Centre is/are located on the first floor of the outpatients corridor.
• Access to the Hughes Centre is via the Emergency Department and Urgent Treatment Centre entrance.
• Enter the hospital and pass the Urgent Care Centre on the right. At the T junction turn left and take the lift up to the first floor. Exit the lift and proceed straight along the corridor. Pass through an open set of double doors into the outpatients department and the department is on the left-hand side.
• There is step free access, via lift, to the Hughes Centre.
• The Hughes Centre is approximately 24m from the Outpatients Lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Emergency Department and Urgent Treatment Centre Entrance). Skip to the next section.

Outside Access (Emergency Department and Urgent Treatment Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located to the left side of the hospital.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 129cm (4ft 3in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 163cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 137cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Other Floors (Outpatients G to 1). Skip to the next section.

Other Floors (Outpatients G to 1)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Outpatients). Skip to the next section.

Lift (Outpatients)

• There is a lift for public use.
• The lift is located in the outpatients entrance foyer.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 12m (13yd 4in) from the Emergency Department and Urgent Treatment Centre entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 157cm x 238cm (5ft 2in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is a similar lift in the same area that gives access to the same levels. (Photographs 5 and 6).

You are on Entrance (Outpatients Entrance). Skip to the next section.

Entrance (Outpatients Entrance)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the Outpatients corridor.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 126cm (4ft 2in).
  • There is a door release button when exiting.
  • The height of the door release button is 117cm (3ft 10in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 140cm.

You are on Department / Service (Hughes Centre). Skip to the next section.

Department / Service (Hughes Centre)

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• Department / Service Access View
  • The Hughes Centre is located on the first floor of the outpatients corridor in the Outpatients Department.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a waiting room/area and consultation rooms.
  • There are 2 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located in the Outpatients Department.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located in the Outpatients Department.

You are on Reception (Reception 6 and 7). Skip to the next section.

Reception (Reception 6 and 7)

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• Reception View
  • The reception point is located on the left hand side of the blue bay area.
  • The reception point is approximately 22m (24yd 2in) from the Outpatients entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 30/05/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:15 - 17:00.
• Tuesday 08:15 - 17:00.
• Wednesday 08:15 - 17:00.
• Thursday 08:15 - 17:00.
• Friday 08:15 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Waiting Room / Area (Green Bay/Hughes Centre). Skip to the next section.

Waiting Room / Area (Green Bay/Hughes Centre)

• There is a waiting room / area.
• The waiting room / area is approximately 6m from the Outpatients Department Entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 45cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

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• Comments View
  • There is a water dispenser in the Yellow Bay waiting area.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Procedure Room). Skip to the next section.

Consultation / Treatment Room (Procedure Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Procedure Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Standard Changing Cubicle / Room. Skip to the next section.

Standard Changing Cubicle / Room

• The changing cubicle/room is located on the right-hand side as you enter the Hughes Centre.
• The changing cubicle/room is 4m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 53cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There is a bench seating in the cubicle/room.
• There is a/are coat hook(s) available.
• There are coat hooks at 150cm and 179cm from the floor.
• There is not an emergency alarm in the changing cubicle/room.
• The lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor.
• Female and male standard toilet facilities are located on the lower ground and ground floor.
• Parent and baby changing facilities are located within the ground floor outpatient accessible toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Hillingdon Hospital link (new tab) - click here.