Access Guide

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Getting To (Hughes Centre)

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The most accessible route from Car Park B has a slight ramp or slope, uneven surfaces, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
View further information about parking at the hospital (opens new tab).
Access to The Hughes Centre is via the Emergency Department and Outpatients Department entrance.
There is a drop-off point at this entrance.
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The Hughes Centre is located on the first floor of the Outpatients Block, within Outpatients.
The Hughes Centre is approximately 20m from the Outpatients lift.
Enter via the Emergency Department and Outpatients Department entrance.
Proceed ahead to the Outpatients lift on the left.
Take the lift to the first floor.
On exiting the lift, continue straight ahead.
Go through the entrance to Outpatients, to the left.
The entrance to the Hughes Centre is then ahead and on the left.
Internally the most accessible route has step-free level access, a lift and doors permanently held open.
Some flooring along the route is shiny.
There are resting areas along the route.
Wayfinding signage is provided.
Signage is clearly visible with high contrasting colours.
The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
View information about accessible toilet facilities in public areas (opens new tab).
View more information on getting to and around the hospital (opens new tab).

Parking (Car Park B)

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Car Park View
- The car park is located off Pield Heath Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 430cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 130cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 66m from the Emergency Department and Outpatients Department entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces, bollards, narrow walkways and a pedestrian crossing.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
Charges and Restrictions View
- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located throughout the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).

Entrance (Emergency Department and Outpatients Department Entrance)

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This entrance is located at the front of the Hillingdon Hospital, on the left hand side.
The entrance area is clearly signed.
There is a canopy or recess which provides weather protection at the entrance.
There is step-free access via slope at the entrance.
The slope has a slight gradient.
The height of the hand sanitiser is 127cm.
There are double automatic doors at this entrance.
The doors open by sliding.
The width of the opening is 186cm.
The doors have a low visual contrast.
There is a second set of double automatic doors.
The second set of doors open by sliding.
The width of the opening is 114cm.
The second set of doors have a low visual contrast.
There is step-free level access as you enter.
This entrance gives access to the ground floor.

Lift (Outpatients)

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The lift surveyed is located to the left from the Emergency Department and Outpatients Department entrance.
The distance from the Emergency Department and Outpatients Department entrance is 8m.
The most accessible route to the lift has step-free level access and doors permanently held open.
The lower ground floor, ground floor and first floor are accessed by this lift.
The lift door has a high visual contrast.
The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
The external lift control buttons have tactile markings and a high visual contrast.
All of the external lift controls are at a suitable height for a wheelchair user.
The lift door opening width is 120cm.
The internal dimensions of the lift are 155cm (width) x 240cm (depth).
The internal lift control buttons have tactile markings and a high visual contrast.
The majority of the internal controls are at a suitable height for a wheelchair user.
Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
Lighting levels were even at the time of the survey.

Entrance (Outpatients)

This entrance is located on the first floor of the Outpatients Block.
The entrance area is clearly signed.
There is step-free level access at the entrance.
There are double manual doors at this entrance.
The doors are permanently held open.
The width of the opening is 132cm.
The doors have a high visual contrast.

Reception (Outpatients)

The reception is located along the Outpatients corridor, on the left.
The distance from the Outpatients entrance is 20m.
There is step-free level access to reception.
The height of the reception desk is 114cm.
There is a lowered section at the desk.
The height of the lowered section is 76cm.
The reception has patterned/distracting backgrounds.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.
There may be background noise in this area.
The flooring is shiny.
Lighting levels were even at the time of the survey, with unshaded light sources.

Seating Area (Green Bay)

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Location and Access View
- Green Bay is along the Outpatients corridor, on the right.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
Seating Area View
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- The flooring is shiny.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: coffee tables.
- Some chairs are fixed.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.

Department / Service (Hughes Centre)

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Location and Access View
- The Hughes Centre is located within Outpatients, along the Outpatients corridor and on the left.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There is a key pad at a height of 152cm.
- The height of the hand sanitiser is 127cm.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The width of the opening is 85cm.
Getting Around View
- There is step-free level access throughout.
- The walls and floor have a medium visual contrast.
- There is no (or very little) background noise in this area.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Facilities and Services View
- There are 2 consultation/medical rooms available.
- Seating available in this area includes: chairs without armrests.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- The nearest toilet with adaptations is located at the end of the Outpatients corridor, on the right.
- The fixed hearing assistance system is located at the Outpatients reception.

Seating Area (Hughes Centre)

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Location and Access View
- The seating area is ahead through the Hughes Centre entrance.
- The most accessible route has step-free level access.
Seating Area View
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a medium visual contrast.
- The flooring is shiny.
- Seating available in this area includes: chairs without armrests.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (Clinical Nurse Specialist)

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There is 1 consultation/medical room available.
The room surveyed was; Clinical Nurse Specialist.
The room is located to the left from the Hughes Centre entrance.
The most accessible route to the room has step-free level access.
There is written text signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a high visual contrast.
The door opens outwards.
The width of the opening is 85cm.
There is step-free level access throughout the room.
Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a medium visual contrast.
The treatment table is free standing and height adjustable.
The length of the treatment table is 180cm.
Seating available in the room includes: chairs with armrests.
Furniture available in the room includes: desks.
The furniture is fixed.
There is not a hearing assistance system.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.