Access Guide
Getting To The Hospital (Hillingdon Hospital)
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By Road
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- The postcode for the SAT-NAV is UB8 3NN. Hillingdon Hospital is situated to the south of Hillingdon town centre. Hillingdon Hospital can be accessed from the M40 or M4.
- There are blue badge bays located in car parks A, B, C and D. Parking is limited, so where possible you are advised to travel by public transport.
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By Bus
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- There is a bus stop located on Pield Heath Road. Buses U1, U2, U3, U4, U5, and U7 stop here.
- There is an onsite bus stop.
- The bus stop is located to the right of the main entrance on Pield Heath Road.
- The bus stop is sheltered, it has benched seating and a space for a wheelchair user.
- The bus stop is approximately 155 metres from the main entrance. The route is fairly level, however, at the time of survey the path was obstructed due to ongoing construction work at the Hillingdon Hospital.
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By Train
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- West Drayton Station is the nearest train station and is served by GWR and TFL Rail. West Drayton station is approximately 2.1 miles from the hospital.
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By Underground
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- The nearest underground station is Uxbridge and is served by the Metropolitan and Piccadilly lines. It is 2.1 miles from the hospital.
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Useful Links
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- Please use the link below for up to date London transport information.
- To view the web page described above click here (opens in new tab).
- Please use the link below for information on getting to the hospital provided by Hillingdon Hospital.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on West Drayton Station.
- To view the web page described above click here (opens in new tab).
- Please use the link below for more information on Uxbridge Underground Station.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital, along the main corridor.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 279 973.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found by the main entrance.
- Documents are available in an alternative format and can be provided to include: large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
Hospital Parking (Car Park B)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located to the left side of the hospital site.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 258cm x 407cm (8ft 6in x 13ft 4in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located within car park B, in front of Maternity.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- Payment machines are located by the Outpatients Entrance.
- There is not a payment machine at a convenient height for wheelchair users.
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 68m (74yd 1ft) from the Outpatient Entrance.
Getting To (Katherine Ward and Midwifery Unit)
- The Katherine Ward and Midwifery Unit is/are located on the second floor of the Maternity Building.
- Access to the Katherine Ward and Midwifery Unit is via the Maternity entrance.
- Enter the Maternity Building. Enter the reception area ahead and take the lifts on the left to the second floor. On leaving the lifts turn to the left, and Katherine Ward and Midwifery Unit is ahead.
- There is step free access, via lift, to the Katherine Ward and Midwifery Unit.
- The Katherine Ward and Midwifery Unit is approximately 8m from the Maternity lifts.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Maternity Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 135cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 109cm (3ft 7in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 114cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 121cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Other Floors (Maternity)
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Stairs
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- Signs indicating the location of the stairs are not clearly visible from the entrance.
- The floors which are accessible by stairs are G, 1, 2, and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are moderate to good.
Lift (Maternity)
- There is a lift for public use.
- The lift is located ahead as you enter.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 6m (6yd 1ft) from the maternity entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is medium.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 155cm x 249cm (5ft 1in x 8ft 2in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- There is a similar lift to the left of the one surveyed that gives access to the same levels.
Ward (Katherine Ward and Midwifery Unit)
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Ward Information
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- This is a/an maternity ward.
- This is a female ward.
- There is/are 2 bay(s) available.
- There is/are 5 side room(s) available.
- There is/are 13 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 164cm (5ft 5in).
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 125cm (4ft 1in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 126cm (4ft 2in).
- There is a door release button when exiting.
- The height of the door release button is 134cm (4ft 5in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
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Reception/Nurses' Station
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- The height of the ward reception desk is 73cm.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is not a relatives' room for the ward.
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Example Side Room
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- There are multiple side rooms available with accessible ensuites.
- The side room surveyed does have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is not room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The colour contrast between the walls and the floor in the side room is high.
- The lighting levels in the side room are moderate to good.
- The width of the door opening into the ensuite is over 75cm.
- There is a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a shower, a toilet and a wash basin.
- The colour contrast between the walls and the floor in the ensuite is high.
- The lighting levels in the ensuite are low to moderate.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is not available on the ward.
- There are washroom facilities for patients on the ward.
- There are toilet facilities for patients on the ward.
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Visitor Facilities
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- There are accessible toilet facilities on the ward for visitors.
- There are no standard toilet facilities on the ward for visitors.
- Accessible toilets and washrooms can be used as standard toilets.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 08:00 to 20:00.
- The visiting times are the same for each day.
Day Room / Lounge Area
- There is a day room/lounge area.
- The day room/lounge area is approximately 30m from the ward entrance.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- There is a mixture of seating with and without armrests.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 76cm (2ft 6in).
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- There is a television.
- Subtitles are available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Midwifery Unit Room with Couch)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Bluebell.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
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Comments
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- There is an ensuite toilet and shower.
- The door opens towards you (pull), with an opening width of 80cm.
- The wash basin height is 79cm.
Consultation / Treatment Room (Midwifery Unit Room with Bed)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Fern.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
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Comments
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- There is an ensuite toilet and shower.
- The door opens towards you (pull), with an opening width of 80cm.
- The wash basin height is 75cm.
Washroom (Shower Room 1 and Visitors Toilet)
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Washroom Details
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- The washroom surveyed has a shower, a toilet and a wash basin.
- There is/are 2 washroom(s) of this type in the ward.
- The washroom surveyed is located at the far end of the ward, on the left.
- The washroom surveyed is approximately 40m from the ward entrance.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is Braille, tactile and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 85cm (2ft 9in).
- The dimensions of the washroom are 160cm x 127cm (5ft 3in x 4ft 2in).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
- There is not a red flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 165cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The height of the wash basin is 79cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 119cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The height of the towel dispenser is 124cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom does not have a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 42cm (1ft 5in).
- The cistern is close coupled and can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 106cm.
- There is a flush on the transfer side.
- There is no dropdown rail for the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The height of the toilet roll holder is 80cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is not a wheel in shower.
- The shower head height is fixed.
- The shower control type is twist/turn.
- There is no seat for the shower.
- There are not wall-mounted grab rails available for the shower.
- The shower cubicle is accessed via a deep step.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The toilet seat colour contrast is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are good.
Washroom (Assisted Shower Room)
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Washroom Details
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- The washroom surveyed has a wheel in shower, a toilet and a wash basin.
- There is/are 1 washroom(s) of this type in the ward.
- The washroom surveyed is located at the far end of the ward, on the right.
- The washroom surveyed is approximately 50m from the ward entrance.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is shared.
- There is Braille, tactile, pictorial and written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are locked by a twist lock.
- The door is easy to open.
- The width of the door opening is 85cm (2ft 9in).
- The dimensions of the washroom are 260cm x 222cm (8ft 6in x 7ft 3in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 165cm from the floor.
- There is a mirror.
- There is not a tall mirror, with suitable specifications, for ease of use.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The height of the wash basin is 79cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 114cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The height of the towel dispenser is 154cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Toilet Details
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- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The cistern is close coupled and can act as a back rest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 79cm.
- The lateral transfer space on the right is 162cm.
- There is a flush on the transfer side.
- There are dropdown rails on both sides of the toilet.
- There are no wall-mounted grab rails for the toilet.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The height of the toilet roll holder is 89cm.
- There is not a colostomy changing shelf for standing users next to the toilet.
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Shower Details
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- There is a wheel in shower.
- The shower does have an unobstructed minimum turning space of 150cm x 150cm.
- The shower head is height adjustable.
- The shower control type is lever.
- There is a flip-down/tip-up seat for the shower.
- There are not wall-mounted grab rails available for the shower.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The colour contrast between the internal washroom door and wall is high.
- The colour contrast between the dropdown rail(s) and wall is medium.
- The toilet seat colour contrast is high.
- The colour contrast between the washroom floor and walls is high.
- Lighting levels are good.
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Comments
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- There are dropdown rails on both sides of the flip down shower seat.
- The dropdown rails are attached to the seat.
Toilet with Adaptations (Female - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the far end of the ward, on the right.
- This accessible toilet is approximately 50m from the ward entrance.
- There is step-free access into the accessible toilet.
- This is a female toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 140cm x 288cm (4ft 7in x 9ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is no dropdown rail.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is medium.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 74cm (2ft 5in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 86cm (2ft 10in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is twist/turn.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 99cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 131cm (4ft 4in).
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Hillingdon Hospital link (new tab) - click here.
- Maternity link (new tab) - click here.