Access Guide

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Getting To (Macmillan Information and Support Centre)

The most accessible route from Car Park B has a slight ramp or slope, uneven surfaces, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
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Access to the Macmillan Information and Support Centre is via the Emergency Department and Outpatients Department entrance.
There is a drop-off point at this entrance.
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The Macmillan Information and Support Centre is located on the first floor of the Outpatients Block.
The Macmillan Information and Support Centre is approximately 3m from the Outpatients lift.
Enter via the Emergency Department and Outpatients Department entrance.
Proceed ahead to the Outpatients lift on the left.
Take the lift to the first floor.
On exiting the lift, the entrance to the Macmillan Information and Support Centre is ahead on the left.
Internally the most accessible route has step-free level access, a lift and doors permanently held open.
Some flooring along the route is shiny.
There are resting areas along the route.
Wayfinding signage is provided.
Signage is clearly visible with high contrasting colours.
The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
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This entrance is located at the front of the Hillingdon Hospital, on the left hand side.
The entrance area is clearly signed.
There is a canopy or recess which provides weather protection at the entrance.
There is step-free access via slope at the entrance.
The slope has a slight gradient.
The height of the hand sanitiser is 127cm.
There are double automatic doors at this entrance.
The doors open by sliding.
The width of the opening is 186cm.
The doors have a low visual contrast.
There is a second set of double automatic doors.
The second set of doors open by sliding.
The width of the opening is 114cm.
The second set of doors have a low visual contrast.
There is step-free level access as you enter.
This entrance gives access to the ground floor.

The lift surveyed is located to the left from the Emergency Department and Outpatients Department entrance.
The distance from the Emergency Department and Outpatients Department entrance is 8m.
The most accessible route to the lift has step-free level access and doors permanently held open.
The lower ground floor, ground floor and first floor are accessed by this lift.
The lift door has a high visual contrast.
The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
The external lift control buttons have tactile markings and a high visual contrast.
All of the external lift controls are at a suitable height for a wheelchair user.
The lift door opening width is 120cm.
The internal dimensions of the lift are 155cm (width) x 240cm (depth).
The internal lift control buttons have tactile markings and a high visual contrast.
The majority of the internal controls are at a suitable height for a wheelchair user.
Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
Lighting levels were even at the time of the survey.

The room is located towards the rear of the main Macmillan Information room, on the right.
The distance from the Macmillan Information and Support Centre entrance is 4m.
The most accessible route to the room has step-free level access.
There is written text signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a high visual contrast.
The door opens inwards.
The width of the opening is 76cm.
There is step-free level access throughout the room.
There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs with armrests and sofas.
Furniture available in the room includes: coffee tables.
The surface heights are not suitable for wheelchair users.
The clear underside space of the surfaces is not suitable for wheelchair users.
There is not a hearing assistance system.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.
Lighting levels are adjustable.