You are on Getting To The Hospital (Hillingdon Hospital). Skip to the next section.

Getting To The Hospital (Hillingdon Hospital)

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• By Road View
  • The postcode for the SAT-NAV is UB8 3NN. Hillingdon Hospital is situated to the south of Hillingdon town centre. Hillingdon Hospital can be accessed from the M40 or M4.
  • There are blue badge bays located in car parks A, B, C and D. Parking is limited, so where possible you are advised to travel by public transport.
• By Bus View
  • There is a bus stop located on Pield Heath Road. Buses U1, U2, U3, U4, U5, and U7 stop here.
  • There is an onsite bus stop.
  • The bus stop is located to the right of the main entrance on Pield Heath Road.
  • The bus stop is sheltered, it has benched seating and a space for a wheelchair user.
  • The bus stop is approximately 155 metres from the main entrance. The route is fairly level, however, at the time of survey the path was obstructed due to ongoing construction work at the Hillingdon Hospital.
• By Train View
  • West Drayton Station is the nearest train station and is served by GWR and TFL Rail. West Drayton station is approximately 2.1 miles from the hospital.
• By Underground View
  • The nearest underground station is Uxbridge and is served by the Metropolitan and Piccadilly lines. It is 2.1 miles from the hospital.
• Useful Links View
  • Please use the link below for up to date London transport information.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for information on getting to the hospital provided by Hillingdon Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for more information on West Drayton Station.
  • To view the web page described above click here (opens in new tab).
  • Please use the link below for more information on Uxbridge Underground Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital, along the main corridor.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 279 973.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found by the main entrance.
• Documents are available in an alternative format and can be provided to include: large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

You are on Parking (Car Park B). Skip to the next section.

Parking (Car Park B)

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• Car Park View
  • The car park is located off Pield Heath Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 430cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 130cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 66m from the Emergency Department and Outpatients Department entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces, bollards, narrow walkways and a pedestrian crossing.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located throughout the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).

You are on Getting To (Neonatal Unit). Skip to the next section.

Getting To (Neonatal Unit)

• The Neonatal Unit is/are located on the first floor of the Maternity Unit.
• Access to the Neonatal Unit is via the Maternity entrance.
• Enter the Maternity entrance and enter the lift. Take the lift up to the first floor and exit the lift to the right. Turn right and the ward will be in front of you.
• There is step free access, via lift, to the Neonatal Unit.
• The Neonatal Unit is approximately 4m from the Maternity lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Maternity Entrance). Skip to the next section.

Outside Access (Maternity Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 135cm (4ft 5in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 109cm (3ft 7in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 114cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 121cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Other Floors (Maternity). Skip to the next section.

Other Floors (Maternity)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Lift (Maternity). Skip to the next section.

Lift (Maternity)

• There is a lift for public use.
• The lift is located ahead as you enter.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the maternity entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 155cm x 249cm (5ft 1in x 8ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is a similar lift to the left of the one surveyed that gives access to the same levels.

You are on Entrance (Neonatal Unit). Skip to the next section.

Entrance (Neonatal Unit)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the maternity unit.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 143cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 108cm (3ft 7in).
  • There is a door release button when exiting.
  • The height of the door release button is 131cm (4ft 4in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 120cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 136cm.
• Comments View
  • The intercom, hand sanitiser and door release are for the second set of doors.

You are on Ward. Skip to the next section.

Ward

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• Ward Information View
  • This is a/an neonatal ward.
  • This is a shared ward.
  • There is/are 3 bay(s) available.
  • There is/are 2 side room(s) available.
  • There is/are 22 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 136cm (4ft 6in).
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 143cm (4ft 8in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 131cm (4ft 4in).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • The height of the Nurses' Station desk is 113cm.
  • There is not a lowered section.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is a relatives' room for the ward.
  • The width of the door opening into the relatives' room is over 75cm.
  • There is a clear turning space in the relatives' room.
  • There is a/are chair(s) with armrests available within the relatives' room.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are not washroom facilities for patients on the ward.
  • There are not toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor towards the Labour ward.
  • There are standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located within the parent shower and toilet.
• Visiting Times View
  • There are no set visiting times, please contact the ward in advance.
  • Protected meal times are between 13:00 - 16:00 Quiet Time.

You are on Day Room / Lounge Area (Maternity Class Room). Skip to the next section.

Day Room / Lounge Area (Maternity Class Room)

• There is a day room/lounge area.
• The day room/lounge area is approximately 4m from the Neonatal/Maternity Class Room Entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are permanently held open.
• The width of the door opening is 64cm (2ft 1in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 48cm (1ft 7in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Washroom (Parents Shower Room). Skip to the next section.

Washroom (Parents Shower Room)

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• Washroom Details View
  • The washroom surveyed has a shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the unit.
  • The washroom surveyed is located on the right of the department opposite the parents sitting room.
  • The washroom surveyed is approximately 8m from the Neonatal Unit Entrance.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is tactile and pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 74cm (2ft 5in).
  • The dimensions of the washroom are 179cm x 189cm (5ft 10in x 6ft 2in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 178cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 84cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 137cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The cistern is close coupled and can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 91cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are wall-mounted grab rails available for the shower.
  • The shower cubicle is accessed via a shallow step.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
  • The toilet seat colour contrast is high.
  • The visual contrast between the shower wall-mounted grab rails and wall is medium.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are moderate to good.

You are on Parent and Baby Room (Milk Express Room). Skip to the next section.

Parent and Baby Room (Milk Express Room)

• There is a parent and baby room for public use.
• The parent and baby room is located on the right-hand side of the department opposite the staff kitchen.
• The parent and baby room is approximately 12m from the Neonatal Unit Entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is written text signage on or near the parent and baby room door.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Parents Accommodation - Primrose Suite. Skip to the next section.

Parents Accommodation - Primrose Suite

• The room is accessed via a single, manual door that opens away from you (push).
• The door maybe difficult to open.
• The door opening is 71cm.
• Facilities in the room include a bed, an arm chair/foldable bed, chairs with and without armrests, an electric heater and a wash basin.
• The wash basin height 84cm.
• The flooring is laminate.
• Lighting levels are good.
• At the time of survey (May 2022) there was a similar room (Poppy Suite) which was being used for storage.

You are on Parent's Kitchen. Skip to the next section.

Parent's Kitchen

• The parent's kitchen is located on the left-hand side of the unit.
• There is a single, manual door that opens away from you (push) to access the room.
• The door may be difficult to open.
• The door opening is 84cm.
• Facilities within the kitchen include: a microwave, a wash basin (height 90cm), a toaster, a kettle and lockers.
• The flooring is laminate.
• Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor.
• Shared standard toilet facilities are located on the ground, first, second, and third floors.
• Parent and baby changing facilities are located within the accessible toilet and the standard toilet on the second floor.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Maternity Unit link (new tab) - click here.
• Hillingdon Hospital Parking link (new tab) - click here.
• Hillingdon Hospital Entrances link (new tab) - click here.
• Hillingdon Hospital Toilets link (new tab) - click here.
• Getting To and Around Hillingdon Hospital link (new tab) - click here.