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Outpatient Pharmacy

Hillingdon Hospital, Pield Heath Road, Uxbridge, Middlesex, UB8 3NN

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Access Guide

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Getting To (Outpatient Pharmacy)

  • The most accessible route from Car Park B has a slight ramp or slope, uneven surfaces, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
  • View further information about parking at the hospital (opens new tab).
  • Access to the Outpatient Pharmacy is via the Emergency Department and Outpatients Department entrance.
  • There is a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • The Outpatient Pharmacy is located on the lower ground floor of the Outpatients Block.
  • The Outpatient Pharmacy is approximately 10m from the Outpatients lift.
  • Enter via the Emergency Department and Outpatients Department Entrance,.
  • Proceed ahead to the Outpatients lift on the left.
  • Take the lift to the lower ground floor.
  • Exit the lift to the left, the turn left down the corridor.
  • The entrance to the Outpatients Pharmacy is ahead.
  • Internally the most accessible route has step-free level access, a lift and doors permanently held open.
  • Some flooring along the route is shiny.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Car Park B)

  • Car Park View
    • The car park is located off Pield Heath Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 430cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 66m from the Emergency Department and Outpatients Department entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces, bollards, narrow walkways and a pedestrian crossing.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located throughout the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).

Entrance (Emergency Department and Outpatients Department Entrance)

  • This entrance is located at the front of the Hillingdon Hospital, on the left hand side.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • The height of the hand sanitiser is 127cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 186cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 114cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor.

Lift (Outpatients)

  • The lift surveyed is located to the left from the Emergency Department and Outpatients Department entrance.
  • The distance from the Emergency Department and Outpatients Department entrance is 8m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The lower ground floor, ground floor and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 155cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Department / Service (Outpatient Pharmacy)

  • Location and Access View
    • The Outpatients Pharmacy is located on the lower ground floor of the Outpatients Block.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The door are permanently held open.
    • The width of the opening is 162cm.
  • Getting Around View
    • There is step-free level access throughout.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • Seating available in this area includes: chairs without armrests.
    • The seating is fixed.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The nearest toilet with adaptations is located on the ground floor, to the right of the Outpatients lift.

Counter (Accessible Counter)

  • The counter is located to the left from the Outpatients Pharmacy entrance.
  • The distance from Outpatients Pharmacy entrance is 10m.
  • There is step-free level access to the counter.
  • The height of the counter is 75cm.
  • The counter has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Counter (Prescriptions In)

  • The counter is located to the left from the Outpatient Pharmacy entrance, at the right of the counter.
  • The distance from the Outpatient Pharmacy entrance is 10m.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Counter (Prescription Collection)

  • The counter is located to the left from the Outpatient Pharmacy entrance, at the left of the counter.
  • The distance from the Outpatient Pharmacy entrance is 10m.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Seating Area (Outpatient Pharmacy)

  • Location and Access View
    • The pharmacy seating area is to the left from the Outpatient Pharmacy entrance.
    • The most accessible route has step-free level access.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • The chairs are fixed.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.