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Outpatients

Hillingdon Hospital, Pield Heath Road, Uxbridge, Middlesex, UB8 3NN

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Access Guide

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Getting To (Outpatients)

Parking (Car Park B)

  • Car Park View
    • The car park is located off Pield Heath Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 430cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 66m from the Emergency Department and Outpatients Department entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces, bollards, narrow walkways and a pedestrian crossing.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located throughout the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).

Entrance (Emergency Department and Outpatients Department Entrance)

  • This entrance is located at the front of the Hillingdon Hospital, on the left hand side.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • The height of the hand sanitiser is 127cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 186cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 114cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor.

Lift (Outpatients)

  • The lift surveyed is located to the left from the Emergency Department and Outpatients Department entrance.
  • The distance from the Emergency Department and Outpatients Department entrance is 8m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The lower ground floor, ground floor and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 155cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Entrance (Outpatients)

  • This entrance is located on the first floor of the Outpatients Block.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 132cm.
  • The doors have a high visual contrast.

Department / Service (Outpatients)

  • Location and Access View
    • Outpatients is located on the first floor of the Outpatients Block.
    • There is step-free level access into this area.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the Pain Management pods.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • Some seating is fixed.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • The following facilities are available for patients: standard toilets.
    • The nearest toilet with adaptations is located on the ground floor, to the left before the entrance to the X-Ray department.

Reception (Outpatients)

  • The reception is located along the Outpatients corridor, on the left.
  • The distance from the Outpatients entrance is 20m.
  • There is step-free level access to reception.
  • The height of the reception desk is 114cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Seating Area (Green Bay)

  • Location and Access View
    • Green Bay is along the Outpatients corridor, on the right.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • Some chairs are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Seating Area (Yellow Bay)

  • Location and Access View
    • Yellow Bay is along the Outpatients corridor, on the right.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • Some chairs are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Seating Area (Blue Bay)

  • Location and Access View
    • The Blue Bay waiting area is along the Outpatients corridor, on the right opposite reception.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (Consultation Room)

  • There are 9 consultation/medical rooms available.
  • The room surveyed was; Consulting 7 - Haematology.
  • The room is located along the Outpatients corridor, on the left.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 100cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Pain Management Pod)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Pain Management Pod 2.
  • The room is located along the Outpatients corridor, on the left opposite the reception desk.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is stepped access into the room.
  • There is 1 step with no handrails.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • There is a single manual door with a low visual contrast.
  • The door opens outwards.
  • The width of the opening is 82cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located along the Outpatients corridor, opposite the Yellow Bay.
  • The distance from the Outpatients entrance is 10m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were even at the time of the survey.