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The Coffee House

Freeman Hospital, Freeman Road, High Heaton, Newcastle upon Tyne, NE7 7DN

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Access Guide

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Getting To (The Coffee House)

  • The Coffee House is/are located on level 2 of the Northern Centre for Cancer Care building.
  • Access to the Coffee House is via the Northern Centre for Cancer Care main entrance.
  • After entering the Northern Centre for Cancer Care main entrance, continue past the main reception and the coffee house is located on the right.
  • There is step free access to the Coffee House.
  • The Coffee House is approximately 11m from the Northern Centre for Cancer Care main entrance.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Multi-Storey Car Park

  • Car Park View
    • The car park is located at the rear of the hospital grounds.
    • The car park is multi-storey.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 200cm.
    • There are 8 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 228cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 118cm.
    • The nearest designated bay is 150m from the Northern Centre for Cancer Care accessible entrance.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • There are manual doors along the most accessible route.
    • This route has uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors, Blue Badge holders and permit holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Northern Centre For Cancer Care Accessible Entrance

  • This entrance is located at the rear of the hospital building.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a bell at a height of 100cm.
  • There is an intercom at a height of 119cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 129cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 99cm.
  • There is also a set of revolving doors at this entrance.
  • This entrance brings you into level 2 of the Northern Centre for Cancer Care.

Entrance (The Coffee House)

  • Entrance Details View
    • This information is for the entrance located on level 2.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There are no doors at this entrance.

Counter

  • The counter is located directly ahead as you enter.
  • The counter is approximately 5m (5yd 1ft) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • The type of system is a fixed loop.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.

Eating and Drinking

  • The following information is for the café.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the entrance.
  • The standard height for tables is 61cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold snacks.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located on level 2 to the right of the reception.
    • This accessible toilet is approximately 23m (25yd 6in) from the Northern Centre for Cancer and Renal Services entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding (Bi-Fold).
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 91cm (2ft 12in).
    • The dimensions of the accessible toilet are 192cm x 222cm (6ft 4in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 124cm (4ft 1in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 108cm and 144cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 117cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located on Level 2 to the right of the reception.
    • The shared toilet(s) is/are approximately 23m (25yd 6in) from the Northern Centre for Cancer and Renal Services entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

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