You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The main hospital entrance to the Freeman Hospital is located off Freeman Road. The Freeman Hospital is at the north of Newcastle in High Heaton. It can be easily accessed by public transport or car. If you have a sat nav, postcode is NE7 7DN.
  • The Blue Badge parking areas and the multi storey car park are located off Freeman Road.
• By Bus View
  • The nearest bus stop to the Freeman Hospital main entrance is located on Freeman Road. There are two Bus services. Zone 27 routes 3,18,32,38,A. Zone 17 routes 3,6,7,8,18,32,38,340,16.
• By Train View
  • The nearest National Rail station is Newcastle.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Water bowls for assistance dogs are available.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There is a Changing Places facility at this hospital which is located at the front right of the first corridor on the right as you enter via the main entrance.
• To view the Changing Places Accessibility Guide please click here.
• Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.
• Additional hospital services link (new tab) - click here.

You are on Hospital Parking (Car Park 1). Skip to the next section.

Hospital Parking (Car Park 1)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • Controls at the barrier are within the range of 100cm to 110cm.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 366cm x 591cm.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located at the front of the main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located close to the Blue Badge parking bays.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 169m (184yd 2ft) from the main entrance.
• Comments View
  • In order to ensure vehicles are registered for free parking on the day of attendance, Blue Badge holders are required to provide their registration number to reception, by telephone to 0191 2231353 or via email to [email protected]. This applies for each visit to the hospital.

You are on Getting To (The X-Ray Department). Skip to the next section.

Getting To (The X-Ray Department)

• The X-Ray Department is/are located on level 2.
• Access to the X-Ray Department is via the Freeman Hospital Main Entrance.
• After entering the Freeman Hospital main entrance, continue ahead past the reception and the shop. Upon reaching the information board turn right. The X-Ray department is located ahead on the left.
• There is step free access to the X-ray Department.
• The X-Ray Department is approximately 90m from the Freeman Hospital Main Entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The width of the door opening is 214cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Entrance (X-Ray). Skip to the next section.

Entrance (X-Ray)

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• Entrance Details View
  • This information is for the entrance located off of the main hospital corridor on level 2.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 154cm.

You are on Reception. Skip to the next section.

Reception

• The Main Reception is located as you enter the department.
• The reception area/desk is approximately 10m (10yd 2ft) from the entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step free access to the reception area/desk.
• The lighting levels at the reception area/desk are medium.
• The height of the reception desk is medium height (77cm - 109cm).
• There is sufficient space to write or sign documents on the desk.
• The desk is staffed.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are not trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The lighting levels are medium.

You are on Waiting Room / Area (Reception Waiting Area). Skip to the next section.

Waiting Room / Area (Reception Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• All tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Waiting Room / Area (X-Ray and CT1). Skip to the next section.

Waiting Room / Area (X-Ray and CT1)

• There is a waiting room / area.
• The waiting room / area is approximately 25m from the entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 166cm (5ft 5in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• All tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Waiting Room / Area (X-Ray and CT2). Skip to the next section.

Waiting Room / Area (X-Ray and CT2)

• There is a waiting room / area.
• The waiting room / area is approximately 50m from the entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width with an open extension leaf.
• The door(s) is/are permanently held open.
• The width of the door opening is 127cm (4ft 2in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• Some tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Waiting Room / Area (MRI). Skip to the next section.

Waiting Room / Area (MRI)

• There is a waiting room / area.
• The waiting room / area is approximately 42m from the entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• Some tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (CT Room). Skip to the next section.

Consultation / Treatment Room (CT Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 133cm (4ft 4in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (X-Ray Room). Skip to the next section.

Consultation / Treatment Room (X-Ray Room)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Ultrasound). Skip to the next section.

Consultation / Treatment Room (Ultrasound)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Ultrasound Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not a chair.
• No chairs are permanently fixed.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are low.

You are on Standard Changing Room (X-Ray and CT 1). Skip to the next section.

Standard Changing Room (X-Ray and CT 1)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located next to the waiting area.
• The standard changing room(s) is/are approximately 30m (32yd 2ft) from the entrance.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the X-Ray room.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the reception desk.
• There is level access to the standard changing room(s).

You are on Standard Changing Room (X-Ray Changing Room). Skip to the next section.

Standard Changing Room (X-Ray Changing Room)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located next to the waiting room.
• The standard changing room(s) is/are approximately 50m (54yd 2ft) from the entrance.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the X-Ray room.
• The standard changing room(s) is/are approximately 40m (43yd 2ft) from the reception desk.
• There is level access to the standard changing room(s).

You are on Standard Changing Room (CT 2 Changing room). Skip to the next section.

Standard Changing Room (CT 2 Changing room)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located just inside the unit.
• The standard changing room(s) is/are approximately 3m (3yd 10in) from the unit entrance.
• The standard changing room(s) is/are approximately 14m (15yd 11in) from the CT Room.
• The standard changing room(s) is/are approximately 65m (71yd 3in) from the reception desk.
• There is level access to the standard changing room(s).

You are on Standard Changing Room (Ultrasound). Skip to the next section.

Standard Changing Room (Ultrasound)

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located inside the ultrasound department.
• The standard changing room(s) is/are approximately 30m (32yd 2ft) from the entrance.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the Ultrasound treatment room.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the reception desk.
• There is level access to the standard changing room(s).

You are on Accessible Toilet (CT 2). Skip to the next section.

Accessible Toilet (CT 2)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located just inside the CT treatment area.
  • This accessible toilet is approximately 3m (3yd 10in) from the CT entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The dimensions of the accessible toilet are 225cm x 165cm (7ft 5in x 5ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 103cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 96cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Accessible Toilet (Ultrasound). Skip to the next section.

Accessible Toilet (Ultrasound)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text signage on or near the toilet door.
  • This accessible toilet is located within the Ultrasound department.
  • This accessible toilet is approximately 5m (5yd 1ft) from the department entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The door is heavy.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 149cm x 187cm (4ft 11in x 6ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 83cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are not available in the cubicle.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Reception). Skip to the next section.

Standard Toilet(s) (Reception)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located along the corridor to the right of the reception desk.
  • The shared toilet(s) is/are approximately 25m (27yd 1ft) from the entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are medium.

You are on Standard Toilet(s) (Waiting Area for X-Ray and CT1). Skip to the next section.

Standard Toilet(s) (Waiting Area for X-Ray and CT1)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located along the corridor past the waiting area on the right.
  • The shared toilet(s) is/are approximately 60m (65yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• Freeman Hospital Main Entrance link (new tab) - click here.