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The O2 - Level 2 and 3 and Suites

Peninsula Square, London, SE10 0DX

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Access Guide

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Overview

  • About View
    • The O2 is a large indoor entertainment venue on the Greenwich Peninsula in London, which hosts concerts, live events and exhibitions. The complex also includes a range of restaurants, bars, a cinema and leisure attractions.
    • Services and facilities available in the venue include: The O2 arena, Outlet Shopping at The O2, Up at The O2, restaurants, indoor skydiving, Cineworld and Hollywood Bowl.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free level access at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via slopes: the upper concourse in the Outlet Concourse.
    • There are no doors along circulation routes.
    • The ground and first floor concourses can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There are portable hearing assistance systems.
    • Additional equipment which can be borrowed or hired includes: booster seats, binoculars, lanyards, ear defenders and sensory packs.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on level 0.
    • Please speak to a member of the guest services team, at the level 1 Guest Services Desk, who can provide an escort to the safe space.
    • British Sign Language interpreters can be provided on request.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • The O2 has dedicated security and police teams who can provide support.

Toilet and Changing Facilities

Suite 318

  • Location and Access View
    • Suite 318 at The O2 Arena is located on level 3, towards the middle of the level.
    • This is a premium, private hospitality suite, designed to host 15-28 guests with an open balcony offering uninterrupted, elevated views of the stage.
    • The most accessible route has a lift.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door opens away from you.
    • The width of the opening is 89cm.
    • The door has a high colour contrast.
  • Order and Payment View
    • This area has a bar where drinks can be ordered.
    • The bar was surveyed.
    • The bar is located to the left, as you enter.
    • There is step-free level access to the bar.
    • The height of the bar is 112cm.
    • There is a lowered section at the bar.
    • The height of the lowered section is 94cm.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The self-service counter was surveyed.
    • The counter is located ahead of you, as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
  • Service View
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • Some tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.

Suite 318 Arena Seating

  • Location and Access View
    • The arena seating is located directly in front of suite 318.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There are no handrails for the steps.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 18cm.
    • The depth of the steps is not between 30cm-45cm.
  • Seating Area View
    • There is not step-free level access throughout.
    • There is stepped access to all the rows of seating below the upper most row.
    • There is not space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Seating available in this area includes: flip-down seats with armrests and flip-down seats without armrests.
    • Seating is fixed.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to the size of the space.

The Ninety Third Suite

  • Location and Access View
    • The Ninety Third by Qatar Airways at The O2 London is located opposite the stage and dissects level 3.
    • This suite is an exclusive, high-end members club with multiple, premium bars.
    • Key areas include a main bar, an intimate signature cocktail bar, a floating bar, and a unique, cantilevered Champagne bar.
    • The bars are complemented by a 50-seater restaurant.
    • The most accessible route has a lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double automatic doors.
    • The doors open away from you.
    • The width of the opening is 223cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Order and Payment View
    • This area has a bar where drinks can be ordered.
    • The bar was surveyed.
    • The bar is located directly ahead, as you enter The Ninety Third.
    • There is step-free level access to the bar.
    • The height of the bar is 111cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 111cm.
    • The payment machine is moveable.
    • The cocktail bar was surveyed.
    • The bar is located to the left, as you enter The Ninety Third Suite
    • There is step-free level access to the bar.
    • The height of the bar is 110cm.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
    • The champagne bar was surveyed.
    • The bar is located to the right of the main bar, as you enter The Ninety Third Suite.
    • There is step-free level access to the bar.
    • The height of the bar is 113cm.
    • There is a lowered section at the bar.
    • The height of the lowered section is 80cm.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 113cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menu types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables, high tables, long tables and booths.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to there being different types of lights in the space.

Designated Seating for the Ninety Third Suite

  • The designated seating area surveyed is located on the very top row of the arena seating at the Ninety Third Suite.
  • The most accessible route to the designated seating has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the designated seating.
  • The designated viewing area is clearly signed.
  • There are 2 designated spaces for wheelchair users.
  • The view from this seating area is clear from obstructions.
  • Companions can sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Lighting levels vary due to the size of the space.
  • There is an accessible toilet close to the seating area (within approximately 50m).

The Ninety Third Arena Seating

  • Location and Access View
    • The arena seating is located directly in front of The Ninety Third Suite.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There are no handrails for the steps.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 18cm.
    • The depth of the steps is not between 30cm-45cm.
  • Seating Area View
    • There is not step-free level access throughout.
    • There is stepped access to all the rows of seating below the upper most row.
    • There is not space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Seating available in this area includes: flip-down seats with armrests and flip-down seats without armrests.
    • Seating is fixed.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Level 3 - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located along the corridor of level 3, to the left as you exit the main lift.
  • Route View
    • The most accessible route to the toilet has a standard lift.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 96cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 175cm (width) x 233cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 109cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 115cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 123cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.