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Bereaved Relatives Support Office and Mortuary

The Queen Elizabeth Hospital, Gayton Road, King's Lynn, PE30 4ET

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Access Guide

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Getting To The Hospital (The Queen Elizabeth Hospital)

  • By Road View
    • The Queen Elizabeth Hospital is located on Gayton Road, to the east of King’s Lynn town centre.
      Gayton Road is accessed from the A148 (Lynn Road) to the east and A149 to the west.
      The hospital is clearly signposted from both the A1076 from Gayton/King's Lynn and the A149.
    • Both standard and Blue Badge parking is located to the right of the hospital as you enter the site.
      Standard parking is payable whereas Blue Badge parking is free for both visitors and patients for the entirety of their stay.
  • By Bus View
    • The following buses serve the hospital bus stop: 33, 34, 41, 48, 49 and 49A.
    • There is an onsite bus stop.
    • The bus stop is located to the right of the main hospital entrance, opposite the Inspire Centre car park.
    • The on site bus stop is sheltered and there is room for a wheelchair to manoeuvre.
    • The route includes slopes/ramps and three pedestrian crossings with tactile paving.
      Cross the road to the left of bus stop and follow the pavement round to the right.
      Continue along the pavement and cross the road as shown in photographs 11, 12 and 13.
      Continue along the pathway towards the main entrance and cross the road as shown in photographs 15 and 16.
      The distance from the bus stop to the main entrance is approximately 106 metres.
  • By Train View
    • The nearest train station is King’s Lynn, which is located 2.2 miles away.
  • Useful Links View
  • Comments View
    • There is also a patient transportation buggy service located in the main car park. Patients are picked up from here and taken to their department. This is volunteer lead and currently runs weekdays from 9am until 12pm.

Getting Help and Assistance (The Queen Elizabeth Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, in area 1 of the hospital main building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01553 613 351.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance reception.
  • Documents are available in an alternative format and can be provided to include: large print on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • Staff receive disability equality training.
    Staff receive deaf awareness training.
    Specialist nurses can provide home visits.

Hospital Parking (Accessible Car Park - Main Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the right of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 80m (87yd 1ft) from the main entrance.
  • Comments View
    • The route from this car park to the main entrance involves crossing the road twice, including dropped curbs and uneven surfaces.
    • There are temporary building works until March 2023, so the total number of Blue Badge bays in this area has been reduced to 8.

Hospital Parking (Main Hospital Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 150m (164yd 2in) from the main entrance.
  • Comments View
    • Blue Badge holders need to collect a ticket from the payment machine and display alongside their Blue Badge.
    • The routes from the main car park may be difficult for some as there is a steep slope from the car park to the road, and then from the crossing to the main hospital entrance.
    • Within this car park there is a buggy transportation service where patients are picked up and taken to their department.
    • It is volunteer lead and currently runs weekdays from 9am until 12pm.
    • There is no seating available at the shelter.
    • There is a downward slight slope on the approach to the shelter.
    • There is no space for wheelchairs to manoeuvre inside the shelter.

Hospital Parking (Main Hospital Entrance and Emergency Department Drop Off)

  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Comments View
    • This is a 20 minute drop off only zone.
    • Access to the Hospital involves crossing the road.

Getting To (Bereaved Relatives Support Office and Mortuary)

  • The Bereaved Relatives Support Office and Mortuary is/are located on the Ground Floor in Area 5.
  • Access to the Bereaved Relatives Support Office and Mortuary is via the main hospital entrance.
  • Enter via the main hospital entrance and proceed along the main corridor to the end.
    At the T-junction turn left and enter Area 2 (Red).
    Proceed along the corridor and at the end turn right to enter Area 5.
    At the end of the corridor turn right and the Bereaved Relatives Support Office and Mortuary is located on the left hand side.
  • There is step free access to the Bereaved Relatives Support Office and Mortuary.
  • The Bereaved Relatives Support Office and Mortuary is approximately 113m from the main hospital entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 113cm (3ft 8in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 164cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 164cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • There is a mobile hand sanitiser and mask dispenser located at this entrance, as well as the fixed hand sanitiser.

Opening Times (Bereaved Relatives Support Office and Mortuary)

  • Monday 07:30 - 16:00.
  • Tuesday 07:30 - 16:00.
  • Wednesday 07:30 - 16:00.
  • Thursday 07:30 - 16:00.
  • Friday 07:30 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Bereaved Relatives Support Office and Mortuary)

  • Department / Service Access View
    • The Bereaved Relatives Support Office is located on the ground floor in Area 5.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 180cm.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 135cm (4ft 5in).
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is no clear signage on the department/service.
    • The type of flooring is carpet and vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and sub waiting areas.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located in the Area 4 corridor.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located in the Area 4 corridor.
  • Comments View
    • The doors to the department are to be used by authorised personnel only. The waiting room to the left of the department and the double door entrance to the right of the department are for public use.

Waiting Room / Area (Bereaved Relatives Support Office Waiting Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Bereaved Relatives Support Office and Mortuary entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 41cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
  • Comments View
    • This waiting room is accessed straight off the Area 5 corridor.
    • There is a bell on the upper right hand side of the door at 167cm high.

Entrance (To Viewing Suite Waiting Room and Viewing Suite)

  • Entrance Details View
    • This information is for the entrance located in the Area 5 corridor.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 176cm.

Waiting Room / Area (Viewing Suite Waiting Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 4m from the Viewing Waiting Room and Viewing Suite entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is carpet.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 41cm.
  • The surface height of the highest table is 62cm.
  • The tables do contrast visually with the floor.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by the furniture.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Waiting Room / Area (Viewing Suite - Accessed From The Viewing Suite Waiting Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 8m from the Viewing Waiting Room and Viewing Suite entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 53cm.
  • The tables do not contrast visually with the floor.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by furniture.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located in Area 1, Area 4, Area 7 and in the West Wing reception area.
  • Female standard toilet facilities are located in Area 1 and Area 4.
  • Male standard toilet facilities are located in Area 1 and Area 4.
  • Shared standard toilet facilities are located in Area 7 and on the main ground floor corridor connecting the main hospital building to the West Wing.
  • Parent and baby changing facilities are located in the accessible toilet in Area 1.

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