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Dermatology

The Queen Elizabeth Hospital, Gayton Road, King's Lynn, PE30 4ET

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Access Guide

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Getting To The Hospital (The Queen Elizabeth Hospital)

  • By Road View
    • The Queen Elizabeth Hospital is located on Gayton Road, to the east of King’s Lynn town centre.
      Gayton Road is accessed from the A148 (Lynn Road) to the east and A149 to the west.
      The hospital is clearly signposted from both the A1076 from Gayton/King's Lynn and the A149.
    • Both standard and Blue Badge parking is located to the right of the hospital as you enter the site.
      Standard parking is payable whereas Blue Badge parking is free for both visitors and patients for the entirety of their stay.
  • By Bus View
    • The following buses serve the hospital bus stop: 33, 34, 41, 48, 49 and 49A.
    • There is an onsite bus stop.
    • The bus stop is located to the right of the main hospital entrance, opposite the Inspire Centre car park.
    • The on site bus stop is sheltered and there is room for a wheelchair to manoeuvre.
    • The route includes slopes/ramps and three pedestrian crossings with tactile paving.
      Cross the road to the left of bus stop and follow the pavement round to the right.
      Continue along the pavement and cross the road as shown in photographs 11, 12 and 13.
      Continue along the pathway towards the main entrance and cross the road as shown in photographs 15 and 16.
      The distance from the bus stop to the main entrance is approximately 106 metres.
  • By Train View
    • The nearest train station is King’s Lynn, which is located 2.2 miles away.
  • Useful Links View
  • Comments View
    • There is also a patient transportation buggy service located in the main car park. Patients are picked up from here and taken to their department. This is volunteer lead and currently runs weekdays from 9am until 12pm.

Getting Help and Assistance (The Queen Elizabeth Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, in area 1 of the hospital main building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01553 613 351.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main entrance reception.
  • Documents are available in an alternative format and can be provided to include: large print on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • Staff receive disability equality training.
    Staff receive deaf awareness training.
    Specialist nurses can provide home visits.

Hospital Parking (Accessible Car Park - Main Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the right of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 80m (87yd 1ft) from the main entrance.
  • Comments View
    • The route from this car park to the main entrance involves crossing the road twice, including dropped curbs and uneven surfaces.
    • There are temporary building works until March 2023, so the total number of Blue Badge bays in this area has been reduced to 8.

Hospital Parking (Main Hospital Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 150m (164yd 2in) from the main entrance.
  • Comments View
    • Blue Badge holders need to collect a ticket from the payment machine and display alongside their Blue Badge.
    • The routes from the main car park may be difficult for some as there is a steep slope from the car park to the road, and then from the crossing to the main hospital entrance.
    • Within this car park there is a buggy transportation service where patients are picked up and taken to their department.
    • It is volunteer lead and currently runs weekdays from 9am until 12pm.
    • There is no seating available at the shelter.
    • There is a downward slight slope on the approach to the shelter.
    • There is no space for wheelchairs to manoeuvre inside the shelter.

Hospital Parking (Main Hospital Entrance and Emergency Department Drop Off)

  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Comments View
    • This is a 20 minute drop off only zone.
    • Access to the Hospital involves crossing the road.

Getting To (Dermatology)

  • Dermatology is/are located in Area 3, on the right side of the Outpatients 3 corridor.
  • Access to Dermatology is via the main hospital entrance.
  • Enter the hospital via the main entrance and proceed along the main corridor, through Area 1 and into Area 3.
    When you reach the end of the corridor, continue to the right until you reach an open area.
    Go through the entrance to Outpatients - Reception 3 on your right, and then through the Oral Surgery department.
    The entrance to Dermatology is located on the right.
  • There is step free access to Dermatology.
  • Dermatology is approximately 50m from the main hospital entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 113cm (3ft 8in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 164cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 164cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • There is a mobile hand sanitiser and mask dispenser located at this entrance, as well as the fixed hand sanitiser.

Entrance (Oral Surgery Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the department.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 95cm.

Opening Times (Dermatology)

  • Monday 08:30 - 18:00.
  • Tuesday 08:30 - 18:00.
  • Wednesday 08:30 - 18:00.
  • Thursday 08:30 - 18:00.
  • Friday 08:30 - 17:30.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Dermatology)

  • Department / Service Access View
    • Dermatology is located in area 3, on the right side of the Outpatients 3 corridor.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 98cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 103cm (3ft 5in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, sub waiting areas, consultation rooms, treatment rooms, ambulant toilet facilities for everyone and standard toilet facilities.
    • There are 12 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located along the corridor in Area 1.
    • There are standard toilet facilities within this department/service.

Reception

  • Reception View
    • The reception point is located ahead and to the left as you enter the Dermatology department.
    • The reception point is approximately 10m (10yd 2ft) from the Dermatology entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Entrance (Treatment Rooms Entrance)

  • Entrance Details View
    • This information is for the entrance located ahead as you enter the Dermatology department, to the right of the waiting area.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 85cm.

Waiting Room / Area (Treatment Rooms)

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the Treatment Rooms Entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 42cm.
  • The tables do contrast visually with the floor.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by chairs and tables.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Consultation / Treatment Room (Treatment Room)

  • There is / are 12 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Room 1423)

  • There is / are 12 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 1423.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is not a chair.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (PUVA Room)

  • There is / are 12 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; PUVA Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • Some chairs are height adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Phototherapy Room)

  • There is / are 12 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Phototherapy Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.
  • Comments View
    • The door to get into the phototherapy machine is a pull, heavy door, and is 85cm wide.
    • A nurse can assist in opening the door.
    • There is a medium step at the entrance into the machine.

Standard Changing Cubicle / Room

  • The changing cubicle/room is located to the right of the treatment rooms area.
  • The changing cubicle/room is 3m from the sub waiting room/area.
  • There is step-free access to the changing cubicle/room.
  • There is a sliding curtain for access.
  • The width of the door opening is 156cm.
  • The type of flooring in the room is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
  • There is a mixture of chairs with and without armrests.
  • There is a/are coat hook(s) available.
  • There is a/are coat hook(s) 166cm from the floor.
  • There is a functional emergency alarm in the cubicle/room.
  • The lighting levels are good.

Washroom (Bathroom)

  • Washroom Details View
    • The washroom surveyed has a bath, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the department.
    • The washroom surveyed is located to the right of the treatment rooms entrance.
    • The washroom surveyed is approximately 5m from the treatment rooms entrance.
    • There is step free access to the washroom surveyed once inside the department.
    • This washroom is shared.
    • There is written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door may be difficult to open.
    • The width of the door opening is 76cm (2ft 6in).
    • The dimensions of the washroom are 147cm x 231cm (4ft 10in x 7ft 7in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a red flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 73cm.
    • As you face the wash basin the wall-mounted grab rails are on the right.
    • The tap type is twist/turn. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 133cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are general waste (with lid) disposal units.
    • The washroom does not have a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 73cm.
    • There is a flush on the transfer side.
    • There are dropdown rails on both sides of the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 109cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Bath Details View
    • There is a bath.
    • The height of the side of the bath from floor level is 55cm (1ft 10in).
    • The bath is not height adjustable.
    • The bath tap type is twist/turn. It is not a mixer tap.
    • There is a shower over/for the bath.
    • The shower head is height adjustable.
    • There are wall-mounted grab rails available for the bath.
    • A bath hoist is not available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is poor.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
    • The toilet seat colour contrast is good.
    • The colour contrast between the bath wall-mounted grab rails and wall is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located at the rear of the treatment rooms area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the treatment rooms entrance.
    • There is written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is fair.
    • The toilet seats have a good colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the right of the wash basin.
    • Lighting levels are good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located in Area 1, Area 4, Area 7 and in the West Wing reception area.
  • Female standard toilet facilities are located in Area 1 and Area 4.
  • Male standard toilet facilities are located in Area 1 and Area 4.
  • Shared standard toilet facilities are located in Area 7 and on the main ground floor corridor connecting the main hospital building to the West Wing.
  • Parent and baby changing facilities are located in the accessible toilet in Area 1.

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