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Main Outpatients Reception

The Queen Elizabeth Hospital, Gayton Road, King's Lynn, PE30 4ET

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Access Guide

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Getting To (Main Outpatients Reception)

Parking (Front Accessible Parking)

  • Car Park View
    • The car park is located at the front of the hospital grounds.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 248cm (width) x 710cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 20m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and a pedestrian crossing.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the side of the car park.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is not a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
    • Parking is free for Blue Badge holders, but they must obtain a valid ticket from a ticket machine.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on the right side of the Blue Badge bays.

Outside Access (Rehabilitation and Ophthalmology Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • There is a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 123cm (4ft).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 128cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located leading up to the entrance.
    • The ramp/slope gradient is slight.

Department / Service (Main Outpatients Reception)

  • Location and Access View
    • The main outpatients reception is located on the ground floor of the hospital, within area 3.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There is not a hearing assistance system.
    • The following facilities are available for patients: toilets with adaptations.

Toilet and Changing Facilities (Main Outpatients Reception)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located towards the end of the corridor, on the left.
    • The transfer space varies between left and right in the toilets with adaptations.

Reception (Main Outpatients Reception)

  • The reception is located in front and to the right as you enter the hospital.
  • The distance from the Outpatients / Rehabilitation and Physiotherapy Services entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 76cm.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Seating Area (Waiting Area C)

  • Waiting Area C is located towards the end of the department corridor, on the left.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • The width of the opening is 150cm.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Corridor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located towards the end of the corridor, on the left.
    • The distance from the Outpatients / Rehabilitation and Physiotherapy Services entrance is 25m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 153cm (width) x 218cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a wall sensor flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 105cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 92cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.