You are on Getting To The Hospital (The Queen Elizabeth Hospital). Skip to the next section.

Getting To The Hospital (The Queen Elizabeth Hospital)

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• By Road View
  • The Queen Elizabeth Hospital is located on Gayton Road, to the east of King’s Lynn town centre.
    Gayton Road is accessed from the A148 (Lynn Road) to the east and A149 to the west.
    The hospital is clearly signposted from both the A1076 from Gayton/King's Lynn and the A149.
  • Both standard and Blue Badge parking is located to the right of the hospital as you enter the site.
    Standard parking is payable whereas Blue Badge parking is free for both visitors and patients for the entirety of their stay.
• By Bus View
  • The following buses serve the hospital bus stop: 33, 34, 41, 48, 49 and 49A.
  • There is an onsite bus stop.
  • The bus stop is located to the right of the main hospital entrance, opposite the Inspire Centre car park.
  • The on site bus stop is sheltered and there is room for a wheelchair to manoeuvre.
  • The route includes slopes/ramps and three pedestrian crossings with tactile paving.
    Cross the road to the left of bus stop and follow the pavement round to the right.
    Continue along the pavement and cross the road as shown in photographs 11, 12 and 13.
    Continue along the pathway towards the main entrance and cross the road as shown in photographs 15 and 16.
    The distance from the bus stop to the main entrance is approximately 106 metres.
• By Train View
  • The nearest train station is King’s Lynn, which is located 2.2 miles away.
• Useful Links View
  • Getting to the hospital via car and by bus.
  • To view the web page described above click here (opens in new tab).
  • Community bus services available to access the hospital.
  • To view the web page described above click here (opens in new tab).
  • Local bus routes, provided by Lynx Buses, and a journey planner to access the hospital.
  • To view the web page described above click here (opens in new tab).
  • Getting to the hospital from King's Lynn train station.
  • To view the web page described above click here (opens in new tab).
• Comments View
  • There is also a patient transportation buggy service located in the main car park. Patients are picked up from here and taken to their department. This is volunteer lead and currently runs weekdays from 9am until 12pm.

You are on Getting Help and Assistance (The Queen Elizabeth Hospital). Skip to the next section.

Getting Help and Assistance (The Queen Elizabeth Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor, in area 1 of the hospital main building.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01553 613 351.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main entrance reception.
• Documents are available in an alternative format and can be provided to include: large print on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.
• Staff receive disability equality training.
  Staff receive deaf awareness training.
  Specialist nurses can provide home visits.

You are on Hospital Parking (Accessible Car Park - Main Entrance). Skip to the next section.

Hospital Parking (Accessible Car Park - Main Entrance)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located to the right of the main entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 80m (87yd 1ft) from the main entrance.
• Comments View
  • The route from this car park to the main entrance involves crossing the road twice, including dropped curbs and uneven surfaces.
  • There are temporary building works until March 2023, so the total number of Blue Badge bays in this area has been reduced to 8.

You are on Hospital Parking (Main Hospital Car Park). Skip to the next section.

Hospital Parking (Main Hospital Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 150m (164yd 2in) from the main entrance.
• Comments View
  • Blue Badge holders need to collect a ticket from the payment machine and display alongside their Blue Badge.
  • The routes from the main car park may be difficult for some as there is a steep slope from the car park to the road, and then from the crossing to the main hospital entrance.
  • Within this car park there is a buggy transportation service where patients are picked up and taken to their department.
  • It is volunteer lead and currently runs weekdays from 9am until 12pm.
  • There is no seating available at the shelter.
  • There is a downward slight slope on the approach to the shelter.
  • There is no space for wheelchairs to manoeuvre inside the shelter.

You are on Hospital Parking (Main Hospital Entrance and Emergency Department Drop Off). Skip to the next section.

Hospital Parking (Main Hospital Entrance and Emergency Department Drop Off)

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• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the right of the main hospital entrance.
  • There is not a dropped kerb from the drop-off point.
• Comments View
  • This is a 20 minute drop off only zone.
  • Access to the Hospital involves crossing the road.

You are on Introduction (Outpatients Department). Skip to the next section.

Introduction (Outpatients Department)

• Services within the Outpatients Department include; Minor Injuries, GP Streaming, and Selected Specialist Services.

You are on Getting To (The Outpatients Department). Skip to the next section.

Getting To (The Outpatients Department)

• The Outpatients Department is/are located in Area 1, on the ground floor.
• Access to the Outpatients Department is via the main hospital entrance.
• Enter the hospital via the main entrance and the department is located on the right hand side.
• There is step free access to the Outpatients Department.
• The Outpatients Department is approximately 5m from the main hospital entrance.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 113cm (3ft 8in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • There is a mobile hand sanitiser and mask dispenser located at this entrance, as well as the fixed hand sanitiser.

You are on Department / Service (Outpatients Department). Skip to the next section.

Department / Service (Outpatients Department)

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• Department / Service Access View
  • The Outpatients Department is located on the Ground floor in Area 1.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 199cm.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 133cm (4ft 4in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, sub receptions, sub waiting areas, consultation rooms and ambulant toilet facilities for everyone.
  • There are 7 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located in the main hospital corridor in Area 1.
  • There are standard toilet facilities within this department/service.
• Comments View
  • The door release button is only in use when the double doors are locked (after 6pm).
  • There are manual doors in the department which may be difficult to open.

You are on Reception (Outpatients Department). Skip to the next section.

Reception (Outpatients Department)

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• Reception View
  • The reception point is located ahead as you enter the department.
  • The reception point is approximately 9m (9yd 2ft) from the Outpatients department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Comments View
  • There is a medium height section to the left of the counter (77cm - 109cm).

You are on Reception (Nurses Station Area B). Skip to the next section.

Reception (Nurses Station Area B)

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• Reception View
  • The reception point is located behind the main outpatients reception in Waiting Area B.
  • The reception point is approximately 18m (19yd 2ft) from the Outpatients department entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Area B). Skip to the next section.

Consultation / Treatment Room (Area B)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 13 - 39 A.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Waiting Room / Area (Area C). Skip to the next section.

Waiting Room / Area (Area C)

• There is a waiting room / area.
• The waiting room / area is approximately 47m from the Outpatients department entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• The surface height of the lowest table is 41cm.
• The tables do contrast visually with the floor.
• There is not ample room for a wheelchair user to manoeuvre.
• The manoeuvring space is obstructed by armchairs, tables and structural pillars.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are not available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Nurses Station Area C). Skip to the next section.

Consultation / Treatment Room (Nurses Station Area C)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Nurses Station.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Area C). Skip to the next section.

Consultation / Treatment Room (Area C)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 16/11.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the right of the department, opposite the outpatients reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the Outpatients department entrance.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The information above relates to the female toilet. There is a different configuration of rails in the male toilet.
  • The height of the wash basin(s) is 79cm.
  • The wash basin(s) tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located in Area 1, Area 4, Area 7 and in the West Wing reception area.
• Female standard toilet facilities are located in Area 1 and Area 4.
• Male standard toilet facilities are located in Area 1 and Area 4.
• Shared standard toilet facilities are located in Area 7 and on the main ground floor corridor connecting the main hospital building to the West Wing.
• Parent and baby changing facilities are located in the accessible toilet in Area 1.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Queen Elizabeth Hospital link (new tab) - click here.
• The Queen Elizabeth Hospital Parking link (new tab) - click here.