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Cashier Counter

The Royal Orthopaedic Hospital, Bristol Road South, Northfield, Birmingham, B31 2AP

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Access Guide

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Overview (The Royal Orthopaedic Hospital)

  • About View
    • This is a specialist hospital site.
    • Services available in the venue include: departments and wards for patient consultation and treatment, a café and a shop.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the main corridor running from X-Ray towards the Café Royal canteen.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The ground, first and second floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request) and different languages.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

Parking (Car Park C)

  • Car Park View
    • The car park is located at the rear of the hospital, in front of the main hospital entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 126cm.
    • The nearest designated bay is 6m from the main hospital entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders and visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located between the car park and the main hospital entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 226cm (width) x 364cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.

Getting To (Cashier Counter)

  • The Cashier Counter is/are located on the first floor.
  • Access to the Cashier Counter is via the main hospital entrance.
  • Enter via the main hospital entrance and turn right.
    Take the lift to the first floor, exit the lift and the cashier counter will be on the left.
  • There is step free access to the Cashier Counter.
  • The Cashier Counter is approximately 8m from the lift.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Main Hospital Entrance)

  • This entrance is located at the rear of the hospital, opposite Car Park C.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 218cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 135cm.
  • The second set of doors have a high visual contrast.
  • The minimum width between the fixed barriers is 185cm.
  • There is step-free level access as you enter.

Stairs (Main Hospital Entrance / Outpatients)

  • The stairs surveyed are located adjacent to the Main Hospital Entrance, at the rear of Outpatients waiting area.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Lift (Main Hospital Entrance / Outpatients)

  • The lift surveyed is located to the right of the Main Hospital Entrance, opposite the Outpatients reception.
  • The distance from the Main Hospital Entrance is 12m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 140cm (width) x 248cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Opening Times

  • During the Covid-19 pandemic opening times are subject to change.
  • Please contact the unit for further information.

Counter

  • The cashier counter is located on the first floor.
  • The counter is approximately 8m (8yd 2ft) from the lift.
  • Clear signage for the counter is visible from the lift.
  • There is step free access to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 05/08/2020.
  • The hearing assistance system was working at the time of testing.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located in the outpatients first floor waiting area.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located in the outpatients first floor waiting area.

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