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Pharmacy

The Royal Orthopaedic Hospital NHS Foundation Trust, Bristol Road South, Northfield, Birmingham, B31 2AP

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Royal Orthopaedic Hospital is located South West of central Birmingham, just off the A38 Bristol Road.
      There are several entrances to the site.
      The main hospital entrance can be reached by Gate C.
      The Pharmacy, Outpatients, Day Admissions and HDU can be reach by Entrance A.
      Entrance B is the pedestrian entrance.
    • There are Blue Badge bays located near most main entrances to the buildings.
      Car parking is available for patients and visitors to the Royal Orthopaedic Hospital NHSFT, however at peak times the car parks can become congested and spaces are limited.
      The pay and display pay stations accept both credit/debit cards payment and the following coins: £2, £1, 50p, 20p and 10p.
      Please obtain a ticket before you leave your car and ensure that it is clearly displayed on you dash board or window. (The pay machines do not accept notes - there is a change machine available opposite the entrance to the X-ray Department).
      A parking attendant is available from 07:00 to 18:30, Monday – Friday, based in Gate C car park. Daily Parking charges are:
      Up to 2 hours - £3.80
      Up to 5 hours - £5.00
      Up to 24 hours - £7.50
      A 20 minutes drop off facility is available free of charge. Please obtain a free ticket from the pay and display machine and display in your vehicle.
      Blue badge holder charges are:
      Up to 5 hours - £3.80
      Up to 24 hours - £7.50
      Alternative payment methods include:
      Pay by phone: 01895 262122
      Pay by text: 68680
      Pay by web www.apcoaconnect.com
      Pay by App: download the Apcoa Connect App. The Royal Orthopaedic Hospital Car Park location code is 4012
      Patient parking charge concessions – Weekly Tickets
      Reduced car park fees are available for patients in certain circumstances which may require regular or long term visits.
      Please pick up a form from the ward or department you are visiting or from the welcome desk situated at the main entrance to the Outpatients Department.
      The cost is £17.50 per week.
      Please note, weekly tickets cannot be purchased in advance. Ward 3 patients can apply for a separate weekly ticket costing £10.
      For more information please see the parking attendant on-site, call 0345 301 1151 or visit the APCOA Connect website at www.apcoaconnect.com (opens in new tab).
  • By Bus View
    • There are 2 main bus stops located on the A38 Bristol Road, near Gate A.
      The services here include the 61, X20, 63 and 144 which is run by First Group and NX bus.
    • There is not an onsite bus stop.
  • By Train View
    • Northfield Station is approximately 1.1 - 1.2 miles (23 - 24 minute walk) via the Bristol Road South/A38, B4121 and Bristol Road South/A38 or Woodland Road.
      This would take approximately 4 minutes via taxi.
      There is step-free access via lifts at this station.
      Selly Oak station is also near and on the A38, with lift access to reach the 61 and 63 bus services to the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0121 685 4128.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found near the main hospital entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a porter or any member of staff.
  • Comments View
    • There is a PALS department at ROH, but the best way of contacting is by phone or email.

Approach (Car Park A)

  • The surface of the approach is tarmac.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 106cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.
  • Comments View
    • From the top four Blue Badge bays there is a slight decline to entrance A, Orthotics, Pharmacy, Pre-Operative Assessment and The Woodlands Suite, as shown in photograph 1 and 2.
    • From the bottom 5 Blue Badge bays there is a steep incline and bollards to reach HDU, Pharmacy, Admission & Day Case Unit, Orthotics, Woodlands Suite and entrance A as shown in photographs 4 and 5.

Hospital Parking (Gate A - Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located off the Entrance A access road, opposite the Day Case Unit.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm (7ft 10in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located near entrance A.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 55m (60yd 5in) from the entrance A.
  • Comments View
    • There are a further 5 Blue Badge bays at the end of Car Park A as shown in photographs 2 and 3.
    • Entrance A, which leads to the Wards, Pre-Operative Assessment and Pharmacy has sloped access approximately 55 meters from the top parking bays, as seen in photos 1 and 4.
    • The entrance to the Admission and Day Case Unit has sloped access, approximately 65 meters from these bottom Blue Badge Bays.
    • The Woodlands Suite entrance has sloped access, approximately 35 metres from the bottom Blue Badge Bays.
    • The entrance to Orthotics has sloped access, approximately 43 metres from the bottom Blue Badge Bays.
    • The slope to these entrances can be seen in photographs 6 and 7.
    • There is staff parking beyond this car park which is barrier controlled.
    • Free parking for 20 minutes is available.

Getting To (Pharmacy)

  • The Pharmacy is/are located on the ground floor near Ward 1.
  • Access to The Pharmacy is via the Entrance A - Courtyard.
  • Enter the hospital via Entrance A - Courtyard. Continue straight ahead and down the slope towards the lifts. Turn left at the lifts, pass through a set of double doors and turn right following signs to the Pharmacy and Ward 1. Pass through another set of double doors and continue along the corridor. The Pharmacy will be on the right hand side of the corridor.
  • There is ramped/sloped access to the Pharmacy.
  • The Pharmacy is approximately 32m from the Entrance A - Courtyard.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Level Change (Entrance A - Courtyard to Outpatients, Ultrasound and Cashier Lifts)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located between Entrance A - Courtyard and the Outpatients, Ultrasound and Cashier Lifts.
  • The ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.

Outside Access (Entrance A - Courtyard)

  • Entrance Details View
    • This information is for the entrance located near Car Park A, on the left side of the hospital site.
    • The entrance area/door is not clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
  • Comments View
    • There is a temporary check point beyond this entrance where your temperature will be taken.
    • Hand gel and a face mask will be provided to you.

Opening Times (Pharmacy)

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 09:00 - 14:00.
  • Sunday Closed.

Department / Service (Pharmacy)

  • Department / Service Access View
    • The Pharmacy is located on the ground floor of The Royal Orthopaedic Hospital.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 88cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 137cm (4ft 6in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within café royal restaurant.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located to the left of Entrance A - Courtyard opposite the Orthotics Plaster Room.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 1m from the Pharmacy entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by the pharmacy door.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Counter

  • The pharmacy is located to the right as you enter the pharmacy.
  • The counter is approximately 1m (3ft 3in) from the pharmacy entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not a hearing assistance system.

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