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Royal Voluntary Service - Café @

The Royal Orthopaedic Hospital, Bristol Road South, Northfield, Birmingham, B31 2AP

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Access Guide

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Overview (The Royal Orthopaedic Hospital)

  • About View
    • This is a specialist hospital site.
    • Services available in the venue include: departments and wards for patient consultation and treatment, a café and a shop.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the main corridor running from X-Ray towards the Café Royal canteen.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The ground, first and second floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: large print (on request) and different languages.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.

Parking (Car Park C)

  • Car Park View
    • The car park is located at the rear of the hospital, in front of the main hospital entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 126cm.
    • The nearest designated bay is 6m from the main hospital entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders and visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located between the car park and the main hospital entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 226cm (width) x 364cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.

Getting To (Royal Voluntary Service - Café @)

  • The Royal Voluntary Service - Café @ is/are located on the ground floor.
  • Access to the Royal Voluntary Service - Café @ is via the main hospital entrance.
  • Enter via the main hospital entrance, turn left and go straight down the corridor.
    The entrance to the café is on the right.
  • There is step free access to the Royal Voluntary Service - Café @.
  • The Royal Voluntary Service - Café @ is approximately 38m from the main hospital entrance.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Main Hospital Entrance)

  • This entrance is located at the rear of the hospital, opposite Car Park C.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 218cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 135cm.
  • The second set of doors have a high visual contrast.
  • The minimum width between the fixed barriers is 185cm.
  • There is step-free level access as you enter.

Opening Hours

  • During the Covid-19 pandemic opening times are subject to change.
  • Please contact the café for further information.

Eating and Drinking

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor.
    • There is step-free access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 85cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • During the COVID-19 pandemic there is a one-way system in place and temporary screens on the counter.
      It is not currently possible to sit in at the café.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located to the right from the main hospital entrance.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located to the right from the main hospital entrance.

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