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Waterstones

Unit 69 i Lakeside Shopping Centre, West Thurrock, Essex, RM20 2ZG

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Access Guide

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Introduction

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Lakeside Shopping Centre.
  • The venue is in a pedestrian area.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chafford Hundred.
  • The venue is in a shopping mall.

Opening Hours

Parking (Car Park 10)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the Main Entrance.
    • The furthest Blue Badge bay is 100m (109yd 1ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Comments View
    • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
    • There are a total of 12 car parks around the shopping centre.
    • Car parks 9 & 10 have both covered Blue Badge parking and open disabled parking.
    • These car parks are located adjacent to Debenhams.
    • Car park 6 also has open Blue Badge parking.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the store.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Main Entrance)

  • This information is for the entrance located to the side of the centre next to Debenhams.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 157cm (5ft 2in).

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are welcomed in public parts of the venue.
  • Lighting levels are varied.
  • Customers cannot charge scooters or wheelchairs at the venue.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Drinking straws are available on request.
  • Children are welcomed at the venue.