Access Guide
Introduction
- Related link intu Lakeside.
- Https://www.accessable.co.uk/thurrock/thurrock-council/access-guides/intu-lakeside
Location
- The venue is situated within the centre of the town.
- This venue is situated in Lakeside Shopping Centre.
- The venue is in a pedestrian area.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Chafford Hundred.
- The venue is in a shopping mall.
Opening Hours
Parking (Car Park 10)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is at the side of the venue.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
- The car park type is both open air and multi storey.
- The nearest designated bay is 20m (22yd) from the main entrance.
- The furthest designated bay is 100m (109yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does have a height restriction barrier.
- The maximum height is 200.
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Comments
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- There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
- There are a total of 12 car parks around the shopping centre.
- Car park's 9 & 10 have both covered disabled parking and open disabled parking.
- These car parks are located adjacent to Debenhams.
- Car park 6 also has open disabled parking.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the store.
- There is level access into the venue.
- The main doors open (no doors).
Outside Access (Main Entrance)
- This information is for the entrance located to the side of the centre next to Debenhams.
- There is level access into the venue.
- The main doors open automatically.
- The door opening is 157cm (5ft 2in) wide.
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Comments
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- This is the main entrance for car park's 9 & 10.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played throughout the store.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
- Customers cannot charge scooters or wheelchairs at the venue.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.
- Plastic cups are available.
- Drinking straws are available on request.
- Children are welcomed at the venue.