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Waterstones

Unit 69 intu Lakeside, West Thurrock, Essex, RM20 2ZG

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Access Guide

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Introduction

Opening Times

  • Monday 10:00 - 22:00.
  • Tuesday 10:00 - 22:00.
  • Wednesday 10:00 - 22:00.
  • Thursday 10:00 - 22:00.
  • Friday 10:00 - 22:00.
  • Saturday 09:00 - 21:00.
  • Sunday 11:00 - 17:00.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Lakeside Shopping Centre.
  • The venue is in a pedestrian area.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chafford Hundred.
  • The venue is in a shopping mall.

Parking (Car Park 10)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
  • The car park type is both open air and multi storey.
  • The nearest designated bay is 20m (22yd) from the main entrance.
  • The furthest designated bay is 100m (109yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 200.
  • Comments View
    • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
    • There are a total of 12 car parks around the shopping centre.
    • Car park's 9 & 10 have both covered disabled parking and open disabled parking.
    • These car parks are located adjacent to Debenhams.
    • Car park 6 also has open disabled parking.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the store.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Main Entrance)

  • This information is for the entrance located to the side of the centre next to Debenhams.
  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 157cm (5ft 2in) wide.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.
  • Customers cannot charge scooters or wheelchairs at the venue.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Drinking straws are available on request.
  • Children are welcomed at the venue.