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Institute of Education, Bedford Way 20, IOE Student Help Desk

Institute of Education, Bedford Way 20, University College London, Level 5, 20 Bedford Way, London, WC1H 0AL

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Access Guide

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Evacuation and Fire Safety Provisions

Access To

  • The Institute of Education (IOE) Student Help Desk is located on level 5 of the Institute of Education, off the Core A lift lobby.
  • View information on Institute of Education, Bedford Way 20 (opens new tab) .
  • View information on opening times
  • The most accessible route has step-free level access and manual doors.
  • There is written text signage on or near the entrance.
  • There is step-free level access into the IOE Student Help Desk area.
  • There are double manual doors which open towards you.
  • The width of the opening is 154cm.
  • The doors have a high visual contrast.

Opening Times

  • Monday 10:00 - 15:00.
  • Tuesday 10:00 - 15:00.
  • Wednesday 10:00 - 13:30.
  • Thursday 10:00 - 15:00.
  • Friday Closed.
  • Saturday Closed.
  • Sunday Closed.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • Toilets with adaptations are located on the right after the IOE Student Help Desk counter.
    • The toilet with adaptations has a right hand transfer space.

Counter (IOE Student Helpdesk)

  • The counter is located on the right after the entrance to the IOE Student Help Desk area.
  • The distance from the entrance to the IOE Student Help Desk area is 3m.
  • There is step-free level access to the counter.
  • The height of the counter is 75cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is patterned.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the right after the IOE Student Helpdesk reception counter.
    • The distance from entrance to the IOE Student Helpdesk area is 3m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 196cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 87cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 160cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.