Access Guide
Evacuation and Fire Safety Provisions
- Please note: If booking a space where level access is required, please first contact UCL’s Fire Safety team for building-specific evacuation and safety information at [email protected] / Telephone Number: (0)20 7679 7234.
- View Fire Safety and Personal Emergency Evacuation Plans (opens new tab) .
Access To
- The refectory and coffee shop are located on level 2, at the top of the lower escalators.
- View information on Marshgate (opens new tab) .
- The most accessible route has a lift and manual doors.
- There is step-free level access into the refectory and coffee shop.
- There is open access to the refectory and coffee shop.
Opening Times (Refectory)
- Monday 09:00 - 14:30.
- Tuesday 09:00 - 14:30.
- Wednesday 09:00 - 14:30.
- Thursday 09:00 - 14:30.
- Friday 09:00 - 14:30.
- Saturday Closed.
- Sunday Closed.
Eating and Drinking (Refectory)
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Location and Access
View
- The refectory is located on the level 2 at the top of the lower escalators.
- There is step-free level access into this area.
- There are double manual doors with a low visual contrast.
- The doors open towards you.
- The width of the opening is 170cm.
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Service
View
- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
- Full table service is not available.
- Menus are wall-mounted, digital, online, displayed on the counter and available on a mobile phone app.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
- The following are available: takeaway cutlery.
- There is not a hearing assistance system.
- Drinking straws are available from the coffee shop counter.
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Order and Payment
View
- The service counter was surveyed.
- The counter is located on the right after the entrance to the refectory.
- There is step-free level access to the counter.
- The height of the counter is 86cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
View
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a low visual contrast.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
- Furniture available in this area includes: tables, coffee tables, long tables and booths.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Entrance (Coffee Shop)
- This entrance is located to the left-hand side of the refectory.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open towards you.
- There is a push pad at a height of 94cm.
- The width of the opening is 158cm.
- The doors have a low visual contrast.
- There is a push pad or push button to exit at a height of 95cm.
Opening Times (Coffee Shop)
- Monday 09:00 - 16:00.
- Tuesday 09:00 - 16:00.
- Wednesday 09:00 - 16:00.
- Thursday 09:00 - 16:00.
- Friday 09:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Counter (Coffee Shop)
- The counter is located on the left-hand side of the refectory.
- The distance from the coffee shop entrance is 3m.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 86cm.
- The counter has a television and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Background noise, lighting, seating and furniture is as for the main refectory.