Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

John Young Ward

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To (John Young Ward)

  • The most accessible route from the Queen Square parking has a steep ramp or slope and a dropped kerb.
  • View further information about parking at the hospital (opens new tab).
  • Access to the John Young Ward is via the Albany Wing main entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • The John Young Ward is located on the fourth floor of the Queen Mary wing.
  • The John Young Ward is approximately 3m from the lift.
  • Enter the hospital via the Albany Wing main entrance and proceed straight ahead past the reception.
  • Turn right, then left, through the double doors.
  • Go down the ramp to the right.
  • At the bottom of the first section of ramp, turn right into the Queen Mary Wing, then follow the corridor round to the left and through a single door to the lifts.
  • Take a lift to the fourth floor.
  • John Young Ward is located to the right as you exit the lift.
  • Internally the most accessible route has a lift, steep ramps or slopes and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Queen Square)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Queen Square.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main Entrance - Albany Wing)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 106cm.
  • There is an assistance button, at a height of 75cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 153cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Lift (Queen Mary Wing)

  • The lift surveyed is located in the Queen Mary Wing.
  • The distance from the Albany Wing main entrance is 45m.
  • The most accessible route to the lift has a steep ramp or slope and doors permanently held open.
  • The lower ground to seventh floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 66cm.
  • The internal dimensions of the lift are 116cm (width) x 80cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.

Entrance (John Young Ward)

  • This entrance is located on the fourth floor of the Queen Mary Wing.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 115cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.

Ward (John Young Ward)

  • Ward Information View
    • This is a/an neurology ward.
    • This is a shared ward.
    • There are 4 bays available.
    • There are 2 side rooms available.
    • There are 14 beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 98cm.
    • The height of the hand sanitiser is 135cm.
    • There are double manual doors with a high visual contrast.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The doors open away from you.
    • The doors require effort to open.
    • The width of the opening is 85cm.
    • There is a push pad or push button to exit at a height of 96cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • Some flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Reception / Nurses' Station View
    • The height of the desk is 111cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The desk has a television.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs without armrests, sofas, bariatric chairs with armrests and stools.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: toilets with adaptations and washrooms.
    • The nearest toilet with adaptations for visitors is located on the ground floor.
  • Visiting Hours View

Toilet and Changing Facilities (John Young Ward)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located at the ward entrance and to rear of the ward.
    • The transfer space varies between left and right in the toilets with adaptations.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located at the ward entrance, to rear of the ward, and in Side Rooms 1 and 2.

Lounge

  • The lounge is located opposite the nurses station.
  • There is step-free level access into the lounge.
  • There are double manual doors with a medium visual contrast.
  • The doors open inwards.
  • The doors require effort to open.
  • The width of the opening is 130cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in the lounge includes: chairs with armrests, chairs without armrests, benches and stools.
  • Furniture available in the lounge includes: tables, coffee tables and height adjustable tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is a TV.
  • Lighting levels vary due to the use of large glazed walls.

Bathroom with Adaptations (Toilet and Shower)

  • Location and Access View
    • The bathroom surveyed is located to the left from the ward entrance.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 76cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 186cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 118cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 120cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 86cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 117cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a pedal bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 163cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels are varied due to the use of large glazed walls.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails and a dropdown rail for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.