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Maida Vale Ward

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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Getting To (Maida Vale Ward)

  • The most accessible route from the Queen Square parking has a steep ramp or slope and a dropped kerb.
  • View further information about parking at the hospital (opens new tab).
  • Access to the Maida Vale Ward is via the Albany Wing main entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • The Maida Vale Ward is located on the sixth floor of the Queen Mary wing.
  • The Maida Vale Ward is approximately 3m from the Queen Mary wing lift.
  • Enter the hospital via the Albany Wing main entrance and proceed straight ahead, past the reception.
  • Turn right, then left and straight through the double doors.
  • Go down the ramp to the right.
  • At the bottom of the first section of ramp, turn right into the Queen Mary Wing, then follow the corridor round to the left and through a single door to the lifts.
  • Take a lift to the sixth floor.
  • The Maida Vale Ward is located to the right as you exit the lift, up 3 steps.
  • Internally the most accessible route has a lift, a steep ramp or slope, steps and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Queen Square)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Queen Square.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main Entrance - Albany Wing)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 106cm.
  • There is an assistance button, at a height of 75cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 153cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Lift (Queen Mary Wing)

  • The lift surveyed is located in the Queen Mary Wing.
  • The distance from the Albany Wing main entrance is 45m.
  • The most accessible route to the lift has a steep ramp or slope and doors permanently held open.
  • The lower ground to seventh floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 66cm.
  • The internal dimensions of the lift are 116cm (width) x 80cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.

Entrance (Maida Vale Ward)

  • This entrance is located on the sixth floor of the Queen Mary Wing.
  • The entrance area is clearly signed.
  • There is stepped access at the entrance.
  • There are 3 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 115cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Ward (Maida Vale Ward)

  • Ward Information View
    • This is a/an neurology ward.
    • This is a shared ward.
    • There are 4 bays available.
    • There is 1 side room available.
    • There are 14 beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 100cm.
    • The height of the hand sanitiser is 132cm.
    • There are double manual doors with a high visual contrast.
    • The doors open away from you.
    • The doors require effort to open.
    • The width of the opening is 130cm.
    • There is a push pad or push button to exit at a height of 100cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • Some flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Reception / Nurses' Station View
    • The height of the desk is 111cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The desk has a television.
    • There is not a hearing assistance system.
    • The lowered section of the desk is obstructed.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests and chairs without armrests.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • There is not a relatives' room for the ward.
    • The following facilities are available for patients: toilets with adaptations and washrooms.
    • The nearest toilet with adaptations for visitors is located on the ground floor.
  • Visiting Hours View

Toilet and Changing Facilities (Maida Vale Ward)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located at the ward entrance and to the rear of the ward.
    • The transfer space varies between left and right in the toilets with adaptations.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located at the ward entrance, to rear of the ward, and in Side Room 1.

Bathroom with Adaptations (Toilet and Shower)

  • Location and Access View
    • The bathroom surveyed is located to the left from the ward entrance.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 81cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 190cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 122cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 113cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 115cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a sanitary bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 162cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels are varied due to the use of large glazed walls.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 52cm from the floor.
    • There are grab rails and a dropdown rail for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rail has a high visual contrast.
    • There is a push button emergency alarm for the shower.