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Neuromuscular Complex Care Centre

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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Getting To (Neuromuscular Complex Care Centre)

  • The most accessible route from the Queen Square parking has a steep ramp or slope and a dropped kerb.
  • View further information about parking at the hospital (opens new tab).
  • Access to the Neuromuscular Complex Care Centre is via the Albany Wing main entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • The Neuromuscular Complex Care Centre is located on the ground floor of the Queen Mary Wing.
  • The Neuromuscular Complex Care Centre is approximately 48m from the Albany Wing main entrance.
  • Enter the hospital via the Albany Wing main entrance and turn right past the main reception.
  • Continue along the corridor until you reach the Chandler Wing.
  • Follow the corridor down a steep ramp and turn right into the Queen Mary Wing.
  • Continue along the corridor, through the Queen Mary Wing lift lobby and the entrance to the Neuromuscular Complex Care Centre is on the left.
  • Internally the most accessible route has a steep ramp or slope and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Queen Square)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Queen Square.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main Entrance - Albany Wing)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 106cm.
  • There is an assistance button, at a height of 75cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 153cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Ward (Neuromuscular Complex Care Centre)

  • Ward Information View
    • This is a shared ward.
    • There is 1 bay available.
    • There are 5 side rooms available.
    • There are 9 beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 135cm.
    • There are double automatic doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 145cm.
    • There is a push pad or push button to exit at a height of 120cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Reception / Nurses' Station View
    • The height of the desk is 120cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests and chairs without armrests.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • There is not a relatives' room for the ward.
    • The following facilities are available for patients: washrooms.
    • The nearest toilet with adaptations for visitors is located on the lower ground floor of the Chandler Wing.
  • Visiting Hours View

Toilet and Changing Facilities (Neuromuscular Complex Care Centre)

Bedroom and Ensuite with Adaptations (Side Room 5)

  • Bedroom Access View
    • The bedroom surveyed is located on the right hand side of the ward.
    • The most accessible route to the bedroom has step-free level access.
    • There is step-free level access into the bedroom.
    • There is written text and numbered signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
  • Bedroom Features View
    • The bedroom has a single bed.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • Some flooring is shiny.
    • The following is available in this bedroom: a chair with armrests, an armchair, a height adjustable bed, bedside plug sockets and a ceiling track hoist.
    • The hoist accesses all areas.
    • There is a push button emergency alarm.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 87cm.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 220cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 142cm (from the side of the toilet pan).
    • There is an elbow pad flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 116cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The ensuite has a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 110cm and 130cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a shower seat.
    • The shower seat is 64cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.

Bathroom with Adaptations (Wheel in Shower)

  • Location and Access View
    • The bathroom surveyed is located on the left hand side of the ward corridor.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the bathroom are 240cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 157cm (from the side of the toilet pan).
    • There is an elbow pad flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 117cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 100cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The bathroom has a sanitary bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 110cm and 130cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a shower seat.
    • The shower seat is 60cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • There is an overhead hoist, which covers all areas.