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Victor Horsley Ward

National Hospital for Neurology and Neurosurgery, Queen Square, London, WC1N 3BG

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Access Guide

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Parking (Queen Square)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Queen Square.
    • The Blue Badge bays are clearly marked and signposted.

Getting To (Victor Horsley Ward)

  • Victor Horsley Ward is/are located on the second floor of the Chandler Wing.
  • Access to Victor Horsley Ward is via the main hospital entrance.
  • When entering the main hospital entrance pass reception and turn right. Continue ahead and then turn left following the signs for Chandler Wing. Continue ahead towards the Chandler Wing. There are toilets in this corridor. At the end of the corridor, go through two sets of doors then turn right down the ramp. At the bottom, turn left and follow a further ramp down to the Chandler Wing lifts ahead. Take the lift to the second floor. The ward is located to the left as you exit the lift.
  • There is step free access, via lift, to Victor Horsley Ward.
  • Victor Horsley Ward is approximately 15m from the lift.
  • There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Main Entrance - Albany Wing)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 106cm.
  • There is an assistance button, at a height of 75cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 153cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Lift (Chandler Wing)

  • The lift surveyed is located in the Chandler Wing.
  • The distance from the Albany Wing main entrance is 48m.
  • The most accessible route to the lift has a slight ramp or slope, a steep ramp or slope and doors permanently held open.
  • The lower ground, ground, first, second, third and fourth floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 128cm.
  • The internal dimensions of the lift are 140cm (width) x 255cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are other lifts available at this location which are of a similar size.

Ward

  • Ward Information View
    • This is a/an surgical ward.
    • This is a shared ward.
    • There is/are 4 bay(s) available.
    • There is/are 4 side room(s) available.
    • There is/are 23 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 188cm (6ft 2in).
    • There is an intercom.
    • The height of the intercom is 124cm (4ft 1in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is a door release button when exiting.
    • The height of the door release button is 110cm (3ft 7in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 84cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 74cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Example Side Room View
    • There is one side room available with an accessible ensuite.
    • The side room surveyed does have an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does not have a ceiling track hoist.
    • There is sufficient space next to the bed for a mobile hoist to operate.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is available.
    • The visual contrast between the walls and the floor in the side room is high.
    • The lighting levels in the side room are adjustable.
    • The width of the door opening into the ensuite is over 75cm.
    • There is not a clear unobstructed turning space within the ensuite.
    • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
    • The visual contrast between the walls and the floor in the ensuite is high.
    • The lighting levels in the ensuite are bright.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on the ground floor of the Chandler Wing.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located on the ground floor of the Chandler Wing.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 10:00 to 13:00 and 14:00 to 20:00.
    • The visiting times are the same for each day.
    • Protected meal times are between 13:00 to 14:00.
  • Comments View
    • Photographs 5 and 6 show one of the side room ensuites.
    • This room has a second door so that it can also be used by other patients on the ward.

Day Room / Lounge Area (Quiet Room)

  • There is a day room/lounge area.
  • The day room/lounge area is approximately 3m from the entrance.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to manoeuvre.
  • The seats do not have armrests.
  • Some chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 57cm (1ft 10in).
  • The room does not have background music playing.
  • There is a flashing fire alarm beacon within the room.
  • There is not a television.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Accessible Shower (Ward)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located on the main ward corridor.
  • The facilities available in the accessible shower(s) include; an adjustable shower head and handrails.
  • Other facilities available include; a toilet and a wash basin.
  • There is level access to the services from the accessible shower facilities.

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is located to the left as you enter the ward.
    • This accessible toilet is approximately 15m (16yd 1ft) from the ward entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The door may be difficult to open.
    • The width of the accessible toilet door is 76cm (2ft 6in).
    • The dimensions of the accessible toilet are 160cm x 205cm (5ft 3in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 102cm (3ft 4in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, clinical waste and waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • The toilet seat colour contrast is good.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are good.

Standard Toilet(s)

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