Access Guide
COVID-19 Information
- The information in this section was taken in October 2020.
- UCLH are doing everything they can to keep you safe.
Below is some information about what they are doing and what you will find during your visit –
- UCLH will care for you outside of hospital settings where possible, by offering telephone of video consultations.
- The hospitals have one-way systems in place to keep everyone as socially distanced as possible. Please follow these routes and use the designated entrances and exits
- Any patients who have COVID-19 or are suspected to have COVID19 will be using a different route in and out of the hospitals.
- You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals.
- You will be asked to wear a face mask or face covering while you are on the hospital premises.
- All staff are wearing face masks throughout the hospitals.
- For some appointments, staff may wear more protective equipment than you are used to.
- UCLH have limited the number of people using the lifts at any one time so you may want to allow extra time for your appointment. If it is possible for you to use the stairs instead, please do so.
- You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
- UCLH have made all of these changes to ensure that they can continue to do what we do best, caring for you safely.
If you want to find out more about what UCLH are doing to keep you safe from COVID-19, please visit their website www.uclh.nhs.uk .
Getting To The Hospital
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By Road
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- If you are driving to any of the University College London Hospitals please be aware that most of their hospitals are within the Congestion Charge zone.
- Parking spaces in the area can be difficult to find. Normal Blue Badge restrictions apply in Queen Square and streets close to the Square. Please check the restrictions of your badge within Camden. Parking meter bays are available in Queen Square and Great Ormond Street. There is also an NCP underground car park at Brunswick Square.
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By Bus
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- The following bus stops are available for the hospital; Southampton Row - No's 59, 68, 91, 168, 188, 501. Theobald's Road - No's 19, 38, 55, 243. High Holborn / New Oxford Street - No's 8, 25, 242, 501, 521.
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By Train
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- Euston Station, King's Cross Station and St Pancras Station are all within a 15 minute walk from the hospital.
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By Underground
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- Russell Square (Piccadilly Line) and Holborn (Central and Piccadilly Lines) are both a short walk from the hospital.
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Useful Links
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- Information on travelling to the National Hospital for Neurology and Neurosurgery.
- To view the web page described above click here (opens in new tab).
- Information on parking in the areas surrounding the National Hospital for Neurology and Neurosurgery.
- To view the web page described above click here (opens in new tab).
- Transport for London Website.
- To view the web page described above click here (opens in new tab).
- Patient Transfer Service Information.
- To view the web page described above click here (opens in new tab).
- Comments View
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located in the Basil Samuel Outpatients Department.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3448 3237.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
- There are volunteers available for help and assistance at the hospital.
- Volunteers do not receive disability awareness / equality training.
- Volunteers can be found in the reception area.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- Mobility aids are available to help patients move around and include; wheelchairs.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Queen Square.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 365cm x 450cm (11ft 12in x 14ft 9in).
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 2 hours only.
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Drop-off Point
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- There is not a designated drop-off point.
- Additional Public Parking Information View
Getting To (Victor Horsley Ward)
- Victor Horsley Ward is/are located on the second floor of the Chandler Wing.
- Access to Victor Horsley Ward is via the main hospital entrance.
- When entering the main hospital entrance pass reception and turn right. Continue ahead and then turn left following the signs for Chandler Wing. Continue ahead towards the Chandler Wing. There are toilets in this corridor. At the end of the corridor, go through two sets of doors then turn right down the ramp. At the bottom, turn left and follow a further ramp down to the Chandler Wing lifts ahead. Take the lift to the second floor. The ward is located to the left as you exit the lift.
- There is step free access, via lift, to Victor Horsley Ward.
- Victor Horsley Ward is approximately 15m from the lift.
- There is a/are manual, heavy, double door(s) between the main hospital entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Main Hospital Entrance)
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Entrance Details
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- This information is for the entrance located on Boswell Street.
- The entrance area/door is clearly signed.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 148cm.
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Ramp/Slope Details
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- The ramp/slope is located leading to the entrance from the left.
- The ramp/slope gradient is easy.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up.
- The width of the ramp/slope is 82cm (2ft 8in).
- The ramp/slope does bypass the step(s).
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Step Details
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- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s).
- There is not tactile paving at the top and bottom of the step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Comments
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- There is a button for assistance at bottom of the ramp as shown in photograph 6.
- The height of the button is 75cm.
- There is a button for assistance at bottom of the ramp as shown in photograph 6.
Other Floors (Chandler Wing)
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Steps
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- The floors which are accessible by stairs are LG,G,1,2,3,4.
- The stairs are located straight ahead as you enter the Chandler Wing Entrance.
- The stairs are approximately 24m from the Chandler Wing Entrance.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Chandler Wing)
- There is a lift for public use.
- The lift is located to the right as you enter.
- The lift is approximately 24m (26yd 9in) from the Chandler Wing entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG,G,1,2,3,4.
- Staff do not need to be notified for use of the lift.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 140cm x 260cm (4ft 7in x 8ft 6in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Ward
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Ward Information
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- This is a/an surgical ward.
- This is a shared ward.
- There is/are 4 bay(s) available.
- There is/are 4 side room(s) available.
- There is/are 23 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 188cm (6ft 2in).
- There is an intercom.
- The height of the intercom is 124cm (4ft 1in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 120cm (3ft 11in).
- There is a door release button when exiting.
- The height of the door release button is 110cm (3ft 7in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.
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Reception/Nurses' Station
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- The height of the Nurses' Station desk is 84cm.
- There is a lowered section.
- The height of the lowered section of the desk is 74cm.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is not a relatives' room for the ward.
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Example Side Room
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- There is one side room available with an accessible ensuite.
- The side room surveyed does have an accessible ensuite.
- The width of the door opening into the side room is over 75cm.
- The side room surveyed does not have a ceiling track hoist.
- There is sufficient space next to the bed for a mobile hoist to operate.
- There is room for a wheelchair user to manoeuvre around the bed.
- Bedside storage is available.
- The colour contrast between the walls and the floor in the side room is good.
- The lighting levels in the side room are adjustable.
- The width of the door opening into the ensuite is over 75cm.
- There is not a clear unobstructed turning space within the ensuite.
- The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
- The colour contrast between the walls and the floor in the ensuite is good.
- The lighting levels in the ensuite are bright.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located on the ground floor of the Chandler Wing.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located on the ground floor of the Chandler Wing.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 10:00 to 13:00 and 14:00 to 20:00.
- The visiting times are the same for each day.
- Protected meal times are between 13:00 to 14:00.
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Comments
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- Photographs 5 and 6 show one of the side room ensuites.
- This room has a second door so that it can also be used by other patients on the ward.
Day Room / Lounge Area (Quiet Room)
- There is a day room/lounge area.
- The day room/lounge area is approximately 3m from the entrance.
- There is level access into the day room/lounge area.
- The day room/lounge area is always open.
- There is a/are door(s) into the day room/lounge area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 88cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to manoeuvre.
- The seats do not have armrests.
- Some chairs are permanently fixed.
- No tables are permanently fixed.
- The distance between the floor and the lowest table is 57cm (1ft 10in).
- The room does not have background music playing.
- There is a flashing fire alarm beacon within the room.
- There is not a television.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are bright.
Accessible Shower (Ward)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located on the main ward corridor.
- The facilities available in the accessible shower(s) include; an adjustable shower head and handrails.
- Other facilities available include; a toilet and a wash basin.
- There is level access to the services from the accessible shower facilities.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is no signage on or near the toilet door.
- This accessible toilet is located to the left as you enter the ward.
- This accessible toilet is approximately 15m (16yd 1ft) from the ward entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The door is heavy.
- The width of the accessible toilet door is 76cm (2ft 6in).
- The dimensions of the accessible toilet are 160cm x 205cm (5ft 3in x 6ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 102cm (3ft 4in).
- The lateral transfer space was obstructed at the time of the survey.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary, clinical waste and waste paper pedal bin disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 101cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- National Hospital for Neurology and Neurosurgery Main Entrance link (new tab) - click here.
- Chandler Wing Entrance link (new tab) - click here.