Access Guide
Getting To (Wellspring Restaurant)
- The most accessible route from the Queen Square parking has a steep ramp or slope and a dropped kerb.
- View further information about parking at the hospital (opens new tab).
- Access to The Wellspring Restaurant is via the Albany Wing main entrance.
- There is not a drop-off point at this entrance.
- View further information about entrances (opens new tab).
- The Wellspring Restaurant is located on the lower ground floor of the Chandler Wing.
- The Wellspring Restaurant is approximately 20m from the Chandler Wing lift.
- Enter the hospital via the Chandler Wing main entrance and proceed straight ahead, past the reception.
- Turn right, then left, through the double doors.
- Continue down the ramp to the right.
- At the bottom of the first section of ramp, turn left into the Chandler Wing, then follow the ramp to the lifts.
- Take a lift to the lower ground floor.
- Exit the lift and turn left, through the double doors.
- Turn left, continue ahead, and the Wellspring Restaurant is located to the left.
- Internally the most accessible route has a lift, a slight ramp or slope, a steep ramp or slope and doors permanently held open.
- Some flooring along the route is shiny and patterned.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer) and standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab).
Parking (Queen Square)
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Queen Square.
- The Blue Badge bays are clearly marked and signposted.
Entrance (Main Entrance - Albany Wing)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- The ramp bypasses the steps.
- There are 4 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The step markings are not clearly visible.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- There is an intercom at a height of 106cm.
- There is an assistance button, at a height of 75cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 153cm.
- The doors have a high visual contrast.
- There is step-free level access as you enter.
Lift (Chandler Wing)
- The lift surveyed is located in the Chandler Wing.
- The distance from the Albany Wing main entrance is 48m.
- The most accessible route to the lift has a slight ramp or slope, a steep ramp or slope and doors permanently held open.
- The lower ground, ground, first, second, third and fourth floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 128cm.
- The internal dimensions of the lift are 140cm (width) x 255cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are other lifts available at this location which are of a similar size.
Entrance (Wellspring Restaurant)
- This entrance is located on the lower ground floor of the Chandler Wing.
- The entrance area is not clearly signed.
- There is step-free level access at the entrance.
- There is a single automatic door at this entrance.
- The door opens away from you.
- There is a push pad at a height of 100cm.
- The width of the opening is 104cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 90cm.
Eating and Drinking (Wellspring Restaurant)
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Location and Access
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- The Wellspring Restaurant is located on the lower ground floor of the Chandler Wing.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
- There is a single automatic door with a high visual contrast.
- The door opens towards you.
- The width of the opening is 105cm.
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Service
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- This area has a counter where food and drink can be ordered, buffet counters, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- Menus are digital and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups and takeaway cutlery.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located at the rear of the restaurant.
- There is step-free level access to the counter.
- The height of the counter is 86cm.
- The counter has a television and patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests, chairs without armrests and armchairs.
- Furniture available in this area includes: tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Seating Area (Outdoor Seating)
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Location and Access
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- The most accessible route has step-free level access.
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Seating Area
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- Some of the seating area is covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
- Furniture available in this area includes: tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is no (or very little) background noise in this area.