You are on Getting To (Hearing Services and Leicester Balance Clinic). Skip to the next section.

Getting To (Hearing Services and Leicester Balance Clinic)

• The Hearing Services and Leicester Balance Clinic is located to the left as you enter the Hearing Services and Balance Clinic building.
• The Hearing Services and Leicester Balance Clinic is approximately 4m from the Hearing Services and Leicester Balance Clinic - Main Entrance.
• After leaving the car park, cross the road using the pedestrian crossing, then turn right.
  Pass the entrance to the Sandringham Building then cross the road again using the pedestrian crossing.
  Carry on straight ahead along the pavement and the entrance to the Hearing Services Building will be located on the left.
• View further information about parking at the hospital (opens new tab)
• Access to the Hearing Services and Leicester Balance Clinic is via the Hearing Services and Leicester Balance Clinic - Main Entrance.
• Enter the building via the Hearing Services Building entrance and the Hearing services department is located immediately to the left.
• View further information about entrances (opens new tab)
• There is step free access to the Hearing Services and Leicester Balance Clinic.
• Some flooring is patterned.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• View information about accessible toilet facilities in public areas (opens new tab).
• View information on getting to and around the hospital (opens new tab)

You are on Hospital Parking (Multi-Storey Car Park). Skip to the next section.

Hospital Parking (Multi-Storey Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located south east of the hospital site, near the main entrance and other buildings.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 234cm (7ft 8in).
  • The car park does have a barrier control system.
  • The car park surface is block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm (7ft 7in x 14ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park, throughout the car park and at the payment machines in the hospital building.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located inside the hospital building and throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 104m (113yd 2ft) from the main hospital entrance.
• Comments View
  • In order to qualify for free parking, Blue Badge holders must register their badge with the car park office in the Windsor Building, just before they leave.

You are on Outside Access (Hearing Services and Leicester Balance Clinic - Main Entrance). Skip to the next section.

Outside Access (Hearing Services and Leicester Balance Clinic - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 157cm (5ft 2in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 136cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

You are on Opening Times (Hearing Service and Leicester Balance Clinic). Skip to the next section.

Opening Times (Hearing Service and Leicester Balance Clinic)

• Monday 08:00 - 18:00.
• Tuesday 08:00 - 18:00.
• Wednesday 08:00 - 18:00.
• Thursday 08:00 - 18:00.
• Friday 08:00 - 17:30.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Hearing Service and Leicester Balance Clinic). Skip to the next section.

Department / Service (Hearing Service and Leicester Balance Clinic)

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• Department / Service Access View
  • The Hearing Service and Leicester Balance Clinic is located opposite the main multi-storey car park, on the left as you enter the Hearing Service and Leicester Balance Clinic building.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 81cm.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 114cm (3ft 9in).
  • There is not a door release button when exiting.
  • There is ramped/sloped access along the main corridor.
  • There is no clear signage on the department/service.
  • The type of flooring is carpet and vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; a main reception, a sub waiting area, consultation rooms, treatment rooms, accessible toilet facilities solely for disabled users and standard toilet facilities.
  • There are 13 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Hearing Service and Leicester Balance Clinic). Skip to the next section.

Reception (Hearing Service and Leicester Balance Clinic)

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• Reception View
  • The reception point is located on the right after entering the department.
  • The reception point is approximately 2m (2yd 7in) from the Hearing Service and Leicester Balance Clinic entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/07/2023.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is carpet.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Level Change (Into Sub Waiting and Children's Waiting Area). Skip to the next section.

Level Change (Into Sub Waiting and Children's Waiting Area)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located just before you reach the sub waiting and children's waiting area.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the left going up the ramp.
• The lighting levels at the ramp/slope are good.

You are on Waiting Room / Area (Sub and Children's Waiting Area). Skip to the next section.

Waiting Room / Area (Sub and Children's Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 12m from the Hearing Service and Leicester Balance Clinic entrance.
• There is not level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is carpet.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 61cm.
• The tables do not contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Level Change (Beyond Sub Waiting and Children's Waiting Area). Skip to the next section.

Level Change (Beyond Sub Waiting and Children's Waiting Area)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located just after the sub waiting and children's waiting area.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up the ramp.
• The width of the ramp/slope is 106cm (3ft 6in).
• The lighting levels at the ramp/slope are good.

You are on Consultation / Treatment Room (Hearing Therapy). Skip to the next section.

Consultation / Treatment Room (Hearing Therapy)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Hearing Therapy.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 70cm (2ft 4in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consulting Room). Skip to the next section.

Consultation / Treatment Room (Consulting Room)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 69cm (2ft 3in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Paediatric Room). Skip to the next section.

Consultation / Treatment Room (Paediatric Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Paediatric Room.
• There is not level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 89cm (2ft 11in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are low to moderate.

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• Comments View
  • There is a large wide lip to enter the room. The lip is 2-3cm high.
  • The entrance has an inner and an outer door in close proximity.
  • The inner door is 89cm and opens away from you.
  • At time of survey it was held open.

You are on Consultation / Treatment Room (Posturography Room). Skip to the next section.

Consultation / Treatment Room (Posturography Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Posturography Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (TRV Chair Room). Skip to the next section.

Consultation / Treatment Room (TRV Chair Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; TRV Chair Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Treatment Room). Skip to the next section.

Consultation / Treatment Room (Treatment Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are varied.

You are on Consultation / Treatment Room (Audio Room 4). Skip to the next section.

Consultation / Treatment Room (Audio Room 4)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Audio Room 4.
• There is not level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 94cm (3ft 1in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are low to moderate.

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• Comments View
  • There is a large wide lip to enter the room. The lip is 2-3cm high.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the right after passing reception.
  • This accessible toilet is approximately 12m from the Hearing Services and Leicester Balance Clinic entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 85cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 198cm (5ft x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 100cm from floor level.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 121cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 127cm (4ft 2in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 106cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the right after passing reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the Hearing Services and Leicester Balance Clinic entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basins.
  • Lighting levels are moderate to good.