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Windsor Eye Casualty

Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WW

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Access Guide

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Getting To (Windsor Eye Casualty)

Hospital Parking (Multi-Storey Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located south east of the hospital site, near the main entrance and other buildings.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 234cm (7ft 8in).
    • The car park does have a barrier control system.
    • The car park surface is block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm (7ft 7in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, throughout the car park and at the payment machines in the hospital building.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building and throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 104m (113yd 2ft) from the main hospital entrance.
  • Comments View
    • In order to qualify for free parking, Blue Badge holders must register their badge with the car park office in the Windsor Building, just before they leave.

Outside Access (Windsor Building - Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the Windsor Building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 128cm (4ft 2in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 190cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 159cm.

Lift (Windsor Building - Main Lifts)

  • There is a lift for public use.
  • The lift is located on the right after entering the Windsor Building.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 32m (34yd 2ft) from the Windsor Building entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2, 3, 4, 5 and 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The external controls are between 85cm and 95cm.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is low.
  • The clear door width is 129cm (4ft 3in).
  • The dimensions of the lift are 269cm x 158cm (8ft 10in x 5ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Opening Times (Windsor Eye Casualty)

  • Monday 08:30 - 16:30.
  • Tuesday 08:30 - 16:30.
  • Wednesday 08:30 - 16:30.
  • Thursday 08:30 - 16:30.
  • Friday 08:30 - 16:30.
  • Saturday 08:30 - 12:30.
  • Sunday 08:30 - 12:30.

Entrance (Windsor Eye Casualty)

  • Entrance Details View
    • This information is for the entrance located on level 1 of the Windsor Building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 110cm (3ft 7in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 151cm.

Department / Service (Windsor Eye Casualty)

  • Department / Service Access View
    • Windsor Eye Casualty is located on level 1 of the Windsor Building.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 142cm.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are varied.
  • Department / Service Facilities View
    • This department/service has; a main reception, sub receptions, a waiting room/area, consultation rooms, treatment rooms and ambulant toilet facilities for everyone.
    • There are 18 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on level 0 of the Windsor Building, just past reception.
    • There are standard toilet facilities within this department/service.

Reception (Windsor Eye Casualty)

  • Reception View
    • The reception point is located off the main department corridor.
    • The reception point is approximately 9m (9yd 2ft) from the Windsor Eye Casualty entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are varied.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 27/07/2023.
    • The hearing assistance system was working at the time of testing.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Reception (Windsor Eye Clinic Reception)

  • Reception View
    • The reception point is located off the main department corridor.
    • The reception point is approximately 12m (13yd 4in) from the Windsor Eye Casualty entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are varied.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 27/07/2023.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Waiting Room / Area (Windsor Eye Clinic/Windsor Eye Casualty)

  • There is a waiting room / area.
  • The waiting room / area is approximately 14m from the Windsor Eye Casualty entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are varied.

Consultation / Treatment Room (Consultation Room)

  • There is / are 17 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room 3.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • Some chairs are permanently fixed.
  • Some chairs are height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Vision Aisle)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Vision Aisle.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Imaging Room (Ultrasound Room)

  • This section describes the ultrasound Room(s), located off the main department corridor.
  • There is / are 1 ultrasound Room(s) available.
  • The name / number of the room surveyed was; Ultrasound Room.
  • This room is not accessed via a changing room.
  • Imaging Room View
    • There is step free access into the imaging room.
    • The imaging room is approximately 4m from the reception.
    • The imaging room is approximately 6m from the main waiting area.
    • The door opens inwards.
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • A member of staff is available to assist with opening the door if required.
    • The width of the door is 75cm.
    • There is not sufficient space for a wheelchair user to manoeuvre within the imaging room.
    • The type of flooring is vinyl/laminate.
    • There is not a bed / couch.
    • The room does not have background music playing.
    • There is not a red flashing fire alarm beacon within the imaging room.
    • The lighting levels in the imaging room are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located off the main department corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 5m from the Windsor Eye Casualty entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The visual contrast between the internal toilet door(s) and wall(s) is high.
    • The visual contrast between the walls and floor is high.
    • The toilet seats have a high visual contrast.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The visual contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is high.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
    • The visual contrast of the dropdown rail(s) in the ambulant cubicle(s) is high.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the right of the basin.
    • Lighting levels are varied.