Access Guide
Contact Details
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Ticket Sales
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- The telephone number for ticket sales is 0800 640 5001.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0344 338 0333.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
Getting Here
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By Road
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- The Utilita Arena Birmingham is situated in the heart of the city, on King Edwards Road.
King Edwards Road is located off the A457.
Sat Nav users should use postcode B1 2AA and look for directional signage. - There are 3 car parks located at the Utilita Arena Birmingham; North, South and West Car Parks.
- Bus stops are available on Five Ways Island, Brindley Place, Broad Street and Sand Pits.
All stops are within a 10 - 20 minute walk to the arena.
If a visitor has travelled by coach to Digbeth Coach Station, then the arena is a 30 minute walk or short taxi journey.
- The Utilita Arena Birmingham is situated in the heart of the city, on King Edwards Road.
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By Train
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- The nearest Railway Station is Birmingham New Street.
- The Utilita Arena Birmingham is situated between 4 mainline stations; Birmingham New Street Station, Five Ways Station, Snow Hill Station and Moor Street Station.
The arena is approximately 10-20 minute walk from all 4 stations, alternatively each station is a few minutes away by taxi.
For further information please call National Rail on 08457 484 950 or visit the National Rail website.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact the arena in advance.
North, South and West Car Parks
- For information about the North, South and West Car Parks please click here.
Outer Walkway(s) (Arena Ground Floor and Level 1)
- The outer concourse is split over two levels; Arena Floor (ground floor) and Level 1.
The surface of the outer concourse(s) varies between block paving and tiles.
The outer concourse surface(s) are uneven.
Bollards are located on the arena floor (ground floor) outer concourse. - There is an slight ramp leading from King Edwards Road to the ground floor outer concourse.
There is/are 15+ medium height step(s) with handrails on both sides between the arena floor (ground floor) outer concourse and level 1 outer concourse.
There is step free access to both outer concourse levels via the South and West car parks.
There is an/are very slight/slight slope(s)/ramp(s) on both outer concourse levels leading to the arena entrances. - Clear directional signage is provided.
- There is an arena plan/map on the walkway(s).
- There is a steward/member of staff available for assistance on event days.
- For more information on Arena Floor and B(Eat) Concourse please click here - (new tab).
- For more information on Level 1 Concourse and Arena please click here - (new tab).
- For more information on Box Office and Customer Services please click here - (new tab).
- For more information on Hospitality Entrances A and B please click here - (new tab).
- For more information on Quartz Restaurant Hospitality please click here - (new tab).
- For more information on Vista Rooms Hospitality please click here - (new tab).
- For more information on Foundry Restaurant Hospitality please click here - (new tab).
- For more information on ShowDeck Hospitality please click here - (new tab).
- For more information on ShowCubes Hospitality please click here - (new tab).
- For more information on ShowLounge Hospitality please click here - (new tab).
Related Access Guides (Utilita Arena Birmingham)
Related Access Guides (Hospitality)
- Hospitality Reception Areas link (new tab) - click here
- Quartz Restaurant link (new tab) - click here
- Vista Rooms link (new tab) - click here
- Foundry Restaurant link (new tab) - click here
- ShowLounge link (new tab) - click here
- ShowCubes link (new tab) - click here
- ShowDeck link (new tab) - click here
- Premier Lounge link (new tab) - click here
Arena Information
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Arena Information
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- Advanced bookings are available.
- Assistance dogs are welcomed at the arena, however it is advised that they are not brought to concerts or other loud events. If visitors require an assistance dog then please call the designated booking line to arrange seating requirements. Please note that assistance dogs will only be allowed within certain seating areas within the arena bowl.
- The arena has designated seating areas available.
- The designated seating areas are located on level 1, at the front of each block.
- Please note that seating plans may vary dependant on events/performances.
- Some shows/performances use special effects and strobe lighting, please contact the venue for more information.
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Facilities for Hearing Impaired Patrons
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- There are assistive listening devices available.
- The assistive listening devices are obtained from a member of staff.
- The assistive listening device(s) are not usable in peripheral areas of the arena.
- The assistive listening devices can be hired, free of charge.
- Captioned performances may be available from the event/performance organisers/promoters.
- Signed performances may be available from the event/performance organisers/promoters.
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Facilities for Visually Impaired Patrons
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- Audio described performances may be available from the event/performance organisers/promoters.
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Autism Friendly/Relaxed Performances
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- Relaxed performances may be available from the event/performance organisers/promoters.
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Getting Help and Assistance
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- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.