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Arrivals Terminal

Jersey Airport, St Peter, Jersey, JE1 1BY

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Access Guide

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Getting Help and Assistance

  • Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located the grass verge at the end of the Departures Terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the Special Assistance desk in the Departures Lounge.
  • For passengers requiring Special Assistance, please let your airline know of your particular needs at least 48 hours before you travel. They will then make arrangements to ensure your requirements are met.
    If you are planning on travelling with your own electric wheelchair, please advise your airline in advance.
    Please check in at least 90 minutes before the stated time of departure.
  • For Blue Badge bay users wishing to take their Blue Badge with them when travelling abroad, contact the Customer Relations desk to obtain a temporary parking permit to display in the car.
  • For passengers with particular needs in relation to autism, dementia or other particular mental health needs, please contact the Customer Relations team by e-mail at least 48 hours before travel, specifying particular requirements. They will then endeavour to meet your needs.

Getting Here

  • By Road View
    • The airport is located near St Peters, west of the capital St Helier.
      From St Helier head northwest on the A2 Victoria Avenue.
      After 2.5 km the road turns slightly left and becomes the A1 La Route de la Haule.
      After 850m at the roundabout, take the second exit onto A12 La Route de Beaumont, signposted St Peter and St Ouen.
      After 1.7 km, at the roundabout, take the first exit onto B36 L'Avenue de la Reine Elizabeth II, signposted Red Houses.
      Continue 1.2 km to the next roundabout.
      Take the second exit and enter the airport.
    • There is an Express Drop Off zone directly outside the Departures Terminal main entrance. Stopping is only permitted to allow passengers to be dropped off.
      The first 30 minutes of parking in the Long Stay Car Park is free, allowing a longer time for drop off.
      The Long Stay Car Park is opposite the Departures Terminal Building. Blue Badge parking is available in this car park.
      The Arrivals Car Park is outside the Arrivals Terminal and is a short stay car park. Blue Badge parking is available in this car park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • LibertyBus operate a frequent direct bus service (route 15) between Liberation Station in St Helier and the airport. The journey takes approximately 30 minutes.
      Buses drop off outside the Departures Terminal entrances and pick up at the bus stop outside the Arrivals Terminal.
      Other services that also stop at/near the airport including route 9 between Greve de Lecq and St Helier and route 22 between L'Etacq and St Helier.
    • For more information on Jersey Bus Services please click here (opens new tab).

Arrivals, Immigration and Baggage Reclaim

Exit (Non-Return Door)

  • Exit View
    • This information is for the exit located to the rear right of the Baggage Reclaim and Customs Area.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 112cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 112cm.
    • There is a member of staff available for assistance at this exit.
  • Comments View
    • Once through this exit there is no return to the Baggage Reclaim and Customs Area.

Car Hire

  • The Car hire desks are located to the right after leaving baggage reclaim.
  • The height of the desks are 120cm and there is sufficient room on the desks to sign documents.
  • Part of the desk can be removed to create a lower desk and the height of the lower desk is 76cm.
  • Lighting at the desks is moderate to good.
  • There are no induction loops at the desks.

Arrivals

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats with armrests on both sides at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are varied.
  • Information View
    • Arrivals information boards are available.
    • There are not audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the arrivals area.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as enter the Arrivals Terminal from the Non-Return Exit as a passenger, or to the left from the outside entrance.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Baggage Reclaim exit.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the airport staff.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 153cm x 211cm (5ft x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 165cm and 177cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 83cm.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 116cm (3ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Comments View
    • The shelf is a flip-up shelf.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the right as you exit Baggage Reclaim.
    • The female toilet(s) is/are approximately 35m (38yd 10in) from the Baggage Reclaim exit.
    • There is step-free access into the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located ahead and to the left as you exit Baggage Reclaim.
    • The male toilet(s) is/are approximately 20m (21yd 2ft) from the Baggage Reclaim exit.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal.
    • The height of the lowered urinal is 52cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the Arrivals terminal, to the right as you exit Baggage Reclaim.
  • The parent and baby room is approximately 14m from the Baggage Reclaim exit.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 87cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is a privacy screen available in the Parent and Baby Room.

Exit

  • Exit View
    • This information is for the exit located ahead as you leave Baggage Reclaim.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 270cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 241cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.
    • There is a slope with a very easy incline.
  • Comments View
    • There are tour company and off site car hire meeting points in the lobby between the two doors.
    • This door is also be used as an entrance into the building.

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