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Basingstoke Citizen Advice Bureau

The Discovery Centre, 19-20 Westminster House, Potters Walk, Basingstoke, Hampshire, RG21 7LS

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Access Guide

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Introduction

  • Comments View
    • Please see the Festival Place Shopping Centre guide for parking and main access details.

Opening Times

  • Monday 10:00 - 15:30.
  • Tuesday 10:00 - 15:30.
  • Wednesday 10:00 - 18:30.
  • Thursday Closed.
  • Friday 10:00 - 15:30.
  • Saturday 10:00 - 12:00.
  • Sunday Closed.
  • Comments View
    • On Thursday, the venue is only open for pre-booked appointments and telephone advice..

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Basingstoke.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Basingstoke.
  • The venue is in a shopping mall.

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading up to the first floor.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located in Festival Place.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 5m (5yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 138cm x 150cm (4ft 6in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Citizens Advice Bureau Entrance)

  • This information is for the entrance located next to the Potters Walk entrance.
  • There is level access into the venue.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 100cm (3ft 3in).
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 85cm (2ft 9in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 85cm (2ft 9in).

Reception

  • The desk/counter is 3m (3yd 10in) from the Citizens Advice Bureau entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in reception.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.