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Kilmarnock Station

Hill Street, Kilmarnock, East Ayrshire, KA1 2AF

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Access Guide

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Introduction

  • Comments View
    • The station is situated at the top of a hill and is accessed via steps or a steep access road.

COVID-19 Information

  • The information in this section was taken in June 2021.
  • There is not a member of staff available at the entrance.
  • There is not hand sanitiser available at the entrance.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Location

  • The venue is situated within the centre of the town.
  • The venue is situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 480cm (10ft 6in x 15ft 9in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the ticket office entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the ticket office entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Ticket Office)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 96cm (3ft 2in).
  • Comments View
    • There is a similar door to access the platform, shown in photographs 3 and 4.
    • There is a further similar door to access the waiting room from the platform, shown in photographs 5 and 6.

Outside Access (Platforms 1-3)

  • This information is for the entrance located in the car park.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 200cm (6ft 7in).

Outside Access (Underpass Entrance - John Finnie Street)

  • Entrance View
    • This information is for the entrance located on John Finnie Street.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 90cm.
  • Step(s) View
    • The step(s) is/are located in the doorway and beyond the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • The lighting levels at the step(s) are good.

Outside Access (Accessible Underpass Entrance - Hill Street)

  • Entrance View
    • This information is for the entrance located on Hill Street.
    • There is ramped/sloped access at this entrance.
    • The width of the door opening is 285cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
  • Comments View
    • There are a set of double gates here, one gate opens away from you (push) and the other towards you (pull).
    • The gates are permanently held open.

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Lift (Platforms 1, 2 and 3)

  • There is a lift for public use.
  • The lift is located in the underpass, opposite the stairs.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Underpass to Platforms.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 45m (49yd 8in) from the Hill Street Underpass entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 97cm x 240cm (3ft 2in x 7ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Lift (Platform 4)

  • There is a lift for public use.
  • The lift is located to the left of the underpass in Hill Street.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Underpass to Platform 4.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 7m (7yd 1ft) from the Hill Street underpass.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 138cm x 149cm (4ft 6in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 00:00 - 06:00.
  • There is a ticket office.
  • The ticket office is located at the front of the building.
  • The ticket office is 8m (8yd 2ft) from the ticket office entrance.
  • The train companies operating from within this station are ScotRail.
  • The train companies that operate within this station include:.
  • Please click here for access information for ScotRail.
  • There is a taxi rank at the station.
  • The taxi rank is located at the bottom of the access road, next to the underpass entrance.
  • The taxi rank is 3m (3yd 10in) from the underpass entrance.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1-3.
  • The platform(s) accessed by lift is / are 1-3.
  • The platform(s) accessed by steps only is / are 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask at the ticket office.

Level Change (Platform 4)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located between the underpass and platform 4.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the ticket office entrance.
    • This accessible toilet is located immediately beyond the ticket office entrance, to the right.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards (automatically).
    • The door is push pad activated.
    • The door is locked by a push button or pad.
    • The width of the accessible toilet door is 91cm (2ft 12in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 275cm x 325cm (9ft x 10ft 8in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 210cm (6ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 83cm.
    • The shelf is not located where it is reachable.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are ultraviolet.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • Comments View
    • There is a manual wheelchair available to borrow, which is stored in the ticket office.